IRCTC mandates minimum balance of ?100 in e-Wallets. As such we are required to top up for ticket purchase, but maintain the minimum balance of ?100. There is no option for return of unutilized funds to source account. If we decide to the e-wallet, then we loose the residual balance. Whilst the residual balance is small individually, it totals to Crores of public money held in e-Wallet which is unusable.
Daer Mr Kaza, The e-wallet of IRCTC works as per the directions of the Reserve Bank of India (RBI) for Closed System PPI, i.e., Prepaid Payment Instruments, which are particularly used only for the entity who is offering the service; here IRCTC only to purchase railway tickets. RBI does not permit withdrawal or refund of the balance in such PPI except in case of closing the wallet. So, if you want your entire money back, you need to close the wallet; but re-opening it with the same mobile number is not allowed. So another options are netbanking, UPI, cards, etc. While you have raised an important issue, it can be redressed only through SYSTEM CHANGE. A proper collective representation is required to be made to the finance ministry.
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