Address of the merchant :
Mobilicity Store
Head Office: Phoeniz Marketcity, Lal Bahadur Shastri Marg,
Kamani, Ashok Nagar, Kurla, Mumbai - 400070, Maharashtra
email: [email protected]
Regards
Prasun Talukdar
08335042779
1. You need to immediately write to the seller and the company- Customer Service Manager of both mobilicitystore.com and PayUMoney, as platform provider, giving background and asking for delivery of the product or refund of your money along with interest.
2. Also mention failing to get either, you will approach the Consumer Forum for compensation of the amount paid and also for the suffering faced due to non-delivery of the product as promised and in attending the complaint as advised by Consumer Protection Organisation.
3. Wait for a reply for 15 days after which send a reminder. Again, after 15 days from the reminder letter, send a final notice. If there is still no reply after 15 days from sending the final notice, you can then take up your case before the District Consumer Forum of your area. The points of defence for you in this case should be the seller failed to deliver goods purchased as per its promise and there was a violation of promises on product delivery.
4. This point you can mention in your complaint to Consumer Forum, which will direct the Seller to either delivery the product or refund your money with cost for mental torture.
5. Important point, you must have all the relevant documents, like order receipt, payment made by you and the correspondence you had, before approaching the Consumer Forum.
6. Also try using social media networks like Twitter, Facebook to raise your voice. Usually complaints on social media sites are heard and resolved by the companies at a fast speed.
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