Dear Mr Niraadhaar
Financial institutions, banks and other regulated entities access data related to PAN, including its status, through authorized portals such as the Income Tax e?Filing portal, Protean eGov (formerly NSDL eGov), and UTIITSL. So, instead of lodging complaint with the bank or with RBI Ombudsman, you have to contact your Income Tax Officer under whose jurisdiction you fall. He will explain the reason why PAN status is INACTIVE. If possible, carry with you a letter or screenshot from your bank showing the status of your PAN.
The possibility is that one of the above websites, whose services are availed by your bank, might not have fetched and updated PAN record; and the same status is being shown on the bank’s screen. If you are facing any difficulty, you may approach your chartered accountant to help you out.
Regards,
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