Should I start the process of filing a case in Consumer Forum? Or try to send Amazon a legal notice?
1. What was the article that you purchase?
2. What was the exact written communication from Amazon?
3. What was the problem with the said article?
4. What reason is Amazon giving for not accepting return of the article?
In any case, with the lack of details in your case, I can only suggest that you to send a final email to Amazon informing them that you will approach Consumer Forum in case there is no resolution of your complaint within 7 days. You can then approach the forum if there is no response.
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