Answered by
 Yogesh Sapkale
You need to send reminders for your emails. Wait for 15 days, and then escalate your issues with the higherups. In the case of the bank, you can file a complaint online... Read More
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Respected Sir/ Madam,
I purchased HP Spectre x360 laptop in June 2020 from HP online store for 1,04,999rs. From 7th month I started facing slow performance and lags. I contacted the customer support on March. They made me perform a loop of tests like F11 repairs, Boot test, SSD test and finally they ended up making me reset the PC, change the OS for multiple times. Everytime I contacted HP customer support I had to explain everything over and over again. I asked them to assign a technician but they refused saying that I(customer) need to perform all these tests again and only if the tests fail, they will assign a technician (even when the product is under warranty). After a long gap they diagnosed that it must be a hardware issue. They again made me do all the tests saying its the procedure to assign a technician. I was so polite and patient with them. They took almost 10 days to assign a technician. There were no followups from their side about the technician's visit. I had to call and check about the status. The technician who visited diagnosed that it was a motherboard failure. After 5 days of his visit he replaced the old motherboard with a different motherboard on March 27th, 2021. But they did not provide me any case sheet as a proof for the replacement. Immediately after the motherboard replacement I started facing plenty issues (speaker failure, OS crash, heating issues, noisy fan, track pad issues) than before. I again contacted the HP Customer support. They again made me perform all those tests and then only assigned a technician. But the technician visited and diagonised that it was a speaker failure this time. Now even after technician's visit still these many issues are unresolved. I have tried to contact HP Customer Support several times seeking help and I have also tried to contact them via email, twitter. But they never gave any proper response. I also sent a hand written letter via registered post(as instructed by the Consumer Affairs Helpline team) to HP Head Office in Karnataka. But they returned the letter back to my address. I am facing so much of stress and depression in studies and at work because of HP. I want to file case against HP for selling me this defective product. I need a full refund of this defective product(Rs.1,04,999/-) and the compensation amount for putting me in mental stress and depression in past 2 months.
I have attached the supporting documents for your reference. Kindly do the needful at the earliest. Thanks in advance for your service.
 Consumer complaints
Please understand that we will not be able to fight your case for you in any capacity in a consumer court. However we can provide you with some advice on how you to take the same forward.

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