Answered by
 Yogesh Sapkale
You need to send reminders for your emails. Wait for 15 days, and then escalate your issues with the higherups. In the case of the bank, you can file a complaint online... Read More
Respected Sir/ Madam,
I purchased HP Spectre x360 laptop in June 2020 from HP online store for 1,04,999rs. From 7th month I started facing slow performance and lags. I contacted the customer support on March. They made me perform a loop of tests like F11 repairs, Boot test, SSD test and finally they ended up making me reset the PC, change the OS for multiple times. Everytime I contacted HP customer support I had to explain everything over and over again. I asked them to assign a technician but they refused saying that I(customer) need to perform all these tests again and only if the tests fail, they will assign a technician (even when the product is under warranty). After a long gap they diagnosed that it must be a hardware issue. They again made me do all the tests saying its the procedure to assign a technician. I was so polite and patient with them. They took almost 10 days to assign a technician. There were no followups from their side about the technician's visit. I had to call and check about the status. The technician who visited diagnosed that it was a motherboard failure. After 5 days of his visit he replaced the old motherboard with a different motherboard on March 27th, 2021. But they did not provide me any case sheet as a proof for the replacement. Immediately after the motherboard replacement I started facing plenty issues (speaker failure, OS crash, heating issues, noisy fan, track pad issues) than before. I again contacted the HP Customer support. They again made me perform all those tests and then only assigned a technician. But the technician visited and diagonised that it was a speaker failure this time. Now even after technician's visit still these many issues are unresolved. I have tried to contact HP Customer Support several times seeking help and I have also tried to contact them via email, twitter. But they never gave any proper response. I also sent a hand written letter via registered post(as instructed by the Consumer Affairs Helpline team) to HP Head Office in Karnataka. But they returned the letter back to my address. I am facing so much of stress and depression in studies and at work because of HP. I want to file case against HP for selling me this defective product. I need a full refund of this defective product(Rs.1,04,999/-) and the compensation amount for putting me in mental stress and depression in past 2 months.
I have attached the supporting documents for your reference. Kindly do the needful at the earliest. Thanks in advance for your service.
 Consumer complaints
Please understand that we will not be able to fight your case for you in any capacity in a consumer court. However we can provide you with some advice on how you to take the same forward.

You... Read More
Our Experts

Shirish Shanbhag Shirish Shanbhag has an MSc in Organic Chemistry, Diploma in Higher Education, a Diploma in a French and has completed his LL.B. in first class, in 2021. Before his retirement, he was a junior college teacher at Patkar College from July 1980 to May 2012, where he taught theoretical and practical chemistry. Post retirement in 2012, he started providing guidance and counseling to people on several issues, with a specific focus on co-operative housing society related matters. Adv Shanbhag has a kee

Bapoo Malcolm Bapoo Malcolm is an Advocate at the Bombay High Court and a former national cycling champion and a man of many interests. Mr Malcolm is an expert in the mechanics of preparing Wills. He is advocate practising civil and criminal law as well as documentation and arbitration. He also takes up family court matters, redevelopment and MHADA matters and testamentary work, including litigation. Mr Malcolm operates in areas up to Nashik and Valsad and from Igatpuri to Udvada. He has experience in polluti

Ashok Kargutkar Ashok Kargutkar is a Certified Associate of Indian Institute of Bankers (CAIIB) and has worked in Bank of India for 26 years. He has also been an insurance advisor with LIC India and AMFI registered Mutual Fund Advisor for 5+ years. He has also been a counsellor at Abhay Credit Counselling Center since its inception in Sept. 2008 to 2014.

AV Shenoy AV Shenoy hold degrees in both Mechanical and Electrical Engineering from VJTI, University of Bombay and a Post Graduate Diploma in Industrial Management from Jamnalal Bajaj Institute of Management Studies. Worked as a Design Engineer in Electrical Business Group of Larsen & Toubro Ltd. at Powai from October 1969 to September 2001 and retired as Dy. General Manager. Also worked as a Facilitator/Trainer for implementation of Total Quality Management (TQM) and ISO 9000 in the organization. Since r

Abhay Datar Abhay Datar is a consumer activist. After working at Bank of Baroda for about 29 years, he retired as IT Manager. After retirement, Mr Datar joined Consumer Guidance Cell of Mumbai Grahak Panchayat (MGP) in 2008 and solved many cases related to banking including online fraudulent transactions, misuse of credit cards and ATM cards. Also handled cases related with mobile banking frauds and mediclaim. Mr Datar was Member of the Managing Committee of MGP till March 2021.

Shailesh Gandhi Shailesh Gandhi is a former Central Information Commissioner for the Right to Information Act. He is a successful RTI activist and a regular speaker at Moneylife Foundation.

SD Israni Dr SD Israni is an Advocate & Partner of SD Israni Law Chambers and has over 37 years of experience in the field of Corporate, Commercial and Securities Laws. He has simply written the book on Indian securities laws, copies of which he kindly donated to Moneylife Foundation library. Dr Israni's professional achievements are formidable. He was a member of the Naresh Chandra Committee for simplification of Company Law relating to private and small companies. He has been on SEBI's committee on

Samir Zaveri An extraordinary activist who has dedicated his life to the cause of railways, with a mission to help every rail commuter and accident victims, and improve Railway safety.

Yogesh Sapkale Yogesh Sapkale is Deputy Editor of Moneylife and writes on legal, RTI, and consumer issues

Sucheta Dalal Trustee - Moneylife Foundation

Your question will be published directly on the site. Please do not enter any personal details like name, mobile number, email id etc.

To ask a question

Sign Up or Sign In
than you