I am TANGUDU HAREESH from Srikakulam District, Andhra Pradesh. I seek consumer/legal guidance regarding a cancellation and pro-rata refund dispute with Safe Ledger Private Limited / RegisterKaro. Between 8 and 11 September 2026, the engagement resulted in 13 invoices concerning ?4,66,066 for proposed OPC incorporation and related registration, compliance, bookkeeping, intellectual-property and professional services. I first requested cancellation/refund in writing on 9 September 2026, approximately within 24 hours of my initial engagement/payment on 8 September. I repeated the request through WhatsApp and email. My principal written reason was financial affordability because the continuing overall cost had become unsustainable. I fully disclose that communications and further transactions continued through 11 September. However, I do not have any express written communication in which I unequivocally withdrew my earlier cancellation/refund request or waived refund for unutilised services. I do not claim that RegisterKaro performed absolutely no work. I acknowledge that OPC Name Reservation was shown as completed and am willing to bear genuine government/statutory expenses, genuine third-party costs and reasonable professional charges for actual completed work. RegisterKaro's published refund policy contains a pro-rata/partial refund mechanism broadly based on: ?4,66,066 ? documented genuine non-refundable costs actually incurred ? documented reasonable charges for work actually completed = Refund Payable. RegisterKaro's own app later displayed numerous paid services as 0%, NOT INITIALIZED, No Specialist Assigned, PENDING or PENDING SETUP. The OPC process was still incomplete at approximately 16% overall progress, while the 80-IAC service was shown at Stage 1 / approximately 0%. I have repeatedly requested a complete invoice-wise and service-wise refund calculation, supporting government/third-party receipts, completed-work details and justification for any non-refundable exclusion. I have filed National Consumer Helpline Grievance No. 10175618. The dispute remains unresolved. I seek Moneylife Foundation's guidance on: Whether my pro-rata refund approach is appropriate. What evidence RegisterKaro should produce to justify deductions. Whether the proposed OPC/business-related nature of the services creates a consumer-status/commercial-purpose issue. Whether my next step should be continued NCH follow-up, a lawyer's legal notice, e-Jagriti/Consumer Commission, mediation/Lok Adalat or another remedy. What precautions I should take before accepting or rejecting any refund or “full and final settlement” proposal. I have preserved all invoices, payment records, emails, WhatsApp communications, RegisterKaro refund policy, app-status screenshots, call logs and original audio/video recordings and can provide specific documents if requested. Consumer complaints
Dear Mr Hareesh T.
This dispute is based upon non compliance of certain services agreed upon between you and the service provider. There must be a proper contract signed by both the parties and...
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