Dear Moneylife Team I am facing severe institutional manipulation by Bank of Baroda Thikri Branch which is actively fabricating records and violating RBI mandates to evade financial liability in a cyber extortion case I request your urgent legal intervention based on the following strict facts 1 RBI Mandate and Timely Reporting The Incident On 25th October 2025 online fraudsters extracted my UPI PIN through criminal coercion blackmail and severe mental duress The Reporting The fraud was reported to the bank helpline and a Police FIR was registered on the exact same day 25th October 2025 RBI Non Compliance As per RBI Circular on Customer Protection reporting within 24 hours legally entitles the customer to Zero Liability The bank is violating this statutory right 2 Admission of Liability by Banks Internal Fraud Cells DFMC Approval The banks Digital Fraud Management Cell DFMC officially evaluated the case and issued explicit written instructions via email to the Thikri branch to process the Shadow Credit of 47000 rupees FRMUPI Actions The FRMUPI team actively took up the matter demanded the Police FIR copy and officially guided the branch on the claim settlement procedure The Contradiction Despite these official internal team approvals the branch administration has illegally withheld the credit Internal specialized cells do not process shadow credits or guide branches on recoveries for voluntary customer negligence 3 Fabricated Delay by Regional Office The Manipulation To bypass the RBI Zero Liability timeline Regional Manager RM Ratlam forced a fresh dispute registration on 2nd April 2026 when the branch was physically visited on 31st March 2026 deliberately wiping out the original 25th October 2025 helpline record The Impact This falsified April date was maliciously used by the bank to show a fake delay of 5 months intentionally misleading the National Consumer Helpline NCH and the RBI Ombudsman to secure wrongful closures 4 Deliberate Concealment of Evidence and Misleading Regulators The Lie to Ombudsman The bank informed the RBI Ombudsman that the defrauded 47000 rupees were merely held in the fraudsters account conditioning the reversal on the fraudsters consent The CPGRAMS Exposure In a recent official CPGRAMS reply handled by the Chief Manager of the Digital Banking Department the bank admitted that the Beneficiary Bank Indian Bank had already represented and rejected the chargeback way back on 25th November 2025 The Violation The bank suppressed this November 2025 rejection from the complainant and the Ombudsman for months actively misrepresenting facts to a regulatory authority 5 Legal Standpoint on Coercion Contract Law The bank justifies its inaction by claiming the transactions were UPI PIN authenticated Under the Indian Contract Act any action or consent extracted under threat fear and duress is Void Ab Initio meaning legally invalid from the inception The legal Police FIR explicitly records extortion which cannot be twisted into customer negligence I possess all solid proofs including the FIR internal bank emails approving shadow credit and the conflicting CPGRAMS admission I urge your legal cell to challenge this institutional cover up and compel Bank of Baroda to honor its DFMC orders  Regulators RBI, SEBI etc
Dear Mr. Vishal Sen, Let me first clarify that we do not have any Legal Cell at Money Life Foundation. We only try to understand the grievance and provide best possible advice to the aggrieved... Read More
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I am a personal loan customer of an nbfc. In March, a staff member of nbfc called my registered mobile number and fraudulently collected my OTP over the phone. The staff member deliberately misled me by claiming that the OTP was required for removing an existing auto debit mandate from my account. Trusting the caller as an official representative of nbfc I shared the OTP on that call in good faith. THE FRAUD The moment I shared the OTP, nbfc secretly registered an unauthorized NACH auto debit mandate on applicant bank before it's on guarantor bank account without my free, informed or digital consent. Subsequently, bounce charges ranging between ?500 to ?1000 were illegally debited from my bank account. I wish to clearly state that: I never visited any secure digital platform or authorized application I never entered the OTP myself on any official system I never digitally signed or authorized any mandate I never gave any written or informed consent for any auto debit registration The entire mandate was registered solely on the basis of an OTP fraudulently collected over a phone call This constitutes WRONG CONSENT obtained through deliberate deception and misrepresentation — which is not valid consent under any law or RBI regulation. THE INSTITUTIONAL COVER-UP What makes this case far more serious than a simple staff error is the deliberate cover-up by nbfc management. After the fraud, I contacted nbfc and formally requested the following information: Full name of the staff member who called me Official phone number used to make the call Exact date and time of the call Internal call records related to my account Nbfc manager EXPLICITLY REFUSED to provide any of this information. I have a clear AUDIO RECORDING of this manager's refusal — capturing their deliberate unwillingness to disclose the staff member's identity and call details. This audio recording proves beyond doubt that: Nbfc is fully aware of the fraud committed by their staff and diverting complaints with due emis They are deliberately concealing the identity of the staff member involved This is not an isolated individual mistake but a calculated institutional cover-up at managerial level Nbfc is actively obstructing legitimate grievance redressal The concealment itself is a separate and serious violation of RBI Fair Practices Code All internal call records related to this fraud are in possession nbfc and they are deliberately withholding them.  Regulators RBI, SEBI etc
Dear Srinivas Tangella, This does not seem to be a fraud but some procedural lapses. If you have taken a loan and if the repayment is by means of NACH or autopay registration, there is nothing wrong.... Read More
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