This is Narayanan chennai and this regarding my daughter education loan availed in govt bank .My daughter is jobless graduate . im a sick retired senior daughter Availed Bank loan of Rs 2.25 lacs in the year 2007.first disbursment in the year 2007 , second in 2008 , third in 2009 each year Rs 75000 for college tuition fees. so far i paid Rs 1.70 lacs as interest . A/c become NPA in the year 2014. but bank levied interest after the a/c become NPA also and still date the interest and principal component rose to Rs 3.50 lac . but when the a/c become NPA loan outstanding is just Rs 2.25 lac .when i told not to include shadow balance the bank refuses and tell iam liable for Rs 3.50 lac which is interest levied after NPA. is it fair ? is it against banking norms?

2, There are discrepancies in loan a/c statement . Govt provided subsidy during the moratorium period for my daughter a/c . bank levied excess interest against the govt offered full interest subsidy . when we raised with bank manager, Circle office they stand in their claim is righ and ask us to prove As a common man we can raise discrepancies in loan a/c statement against bank higher officials as we dont know banking terminologies. Please guide us on the matter and also show any NGO/ trust or any organisation there to teach common people to learn bank functionalities / terminologies involved in loan recovery so as we can be aware if bank commits mistake . Banking ombudsman hardly favours aggrevied customer. We are poor family bombarding , treating badly for 2.25 lacs loan taken for education purpose

im fully aware im responsible for the loan taken to be repaid by me . but bank not waiving amount and offer reasonable OTS
The following information are required to give an opinion.
1.copy of sanction letter
2 statement of loan account
3.whether any request made in the past to re-schedule, increase no of installments, if so copy of the request letter and terms of sanction
4.copy of the university certificate of the course for which loan was availed
5.whether any collateral security given like LIC policy etc
6.Net worth of the co-borrower, guarantor if any
6.copy of the recall notice by the bank mentioning date of NPA
7.offer of OTS/request for interest concessions by the borrower
8.copy of the reply for the above requests.

You can send the documents to [email protected]
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Sucheta Dalal Trustee - Moneylife Foundation

Abhay Datar Abhay Datar is a consumer activist and is also Member of the Managing Committee of Mumbai Grahak Panchayat (MGP). He was Treasurer at MGP for over two and a half years. After working at Bank of Baroda for about 29 years, he retired as IT Manager. After retirement, Mr Datar joined Consumer Guidance Cell of MGP in 2008 and solved many cases related to banking including online fraudulent transactions, misuse of credit cards and ATM cards. Also handled cases related to mobile and mediclaim. Mr Data

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