CONSUMER ISSUES


RBI has laid down what you can expect from banks, in great detail. Utilise the rules The article “Don’t bank too much on banks” in Moneylife (15 November 2012) attracted responses from several readers sharing their rough banking experiences. The next time you are faced with a...

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MDT/PTI 03 December 2012
TRAI, in a consultation paper says that deactivation of a SIM without prior intimation and on arbitrary grounds deprives the subscriber of his mobile number which might have been an identity for him for a long time New Delhi: The Telecom Regulatory Authority of India (TRAI) has initiated...

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If you have a grievance with a government department or ministry, here is how to file a complaint which does not require much effort skill and can be effective too   As an early adopter and practitioner of the Right to Information (RTI) Act, I have watched with some dismay as it...

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MDT/PTI 28 November 2012
The Court had asked the state government to give a district-wise break up of fake ration cards and inform what action it proposed to take against errant officials   Mumbai: The Bombay High Court has asked Maharashtra government to submit an action taken report against the officers...

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MDT/PTI 27 November 2012
TRAI added that the organisation should have at least three years' experience in handling consumer complaints, advocating cause of consumers, research and survey on consumer issues to be eligible for registration   New Delhi: Telecom Regulatory Authority of India (TRAI) has said it...

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MDT/PTI 23 November 2012
The move is expected to help India in cutting down its oil bill for 100 crore litres of petrol and also help in reducing carbon dioxide and carbon monoxide emissions by around 15% New Delhi: Mandatory mixing of 5% ethanol in petrol will be implemented across the country from next month,...

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MDT/PTI 22 November 2012
Police said, the clerk from Bank of Maharashtra deposited 48 cheques handed in by the bank customers in 13 accounts, most of them belonging to his relatives or friends Nagpur: The city police has registered a case against a clerk with Bank of Maharashtra (BoM) for a fraud to the tune of...

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MDT/PTI 19 November 2012
The Consumer Forum said the oven supplied to the customer was not in working order and despite complaints, Godrej failed either to replace or repair the Flora microwave New Delhi: Godrej & Boyce Mfg Co Ltd has been directed by a consumer forum in Delhi to pay Rs6,499 to one of its...

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MDT/PTI 15 November 2012
While ordering Apollo Munich Health Insurance to pay over Rs1.8 lakh to a policy holder for not reimbursing his treatment expenses, a Consumer Forum has asked the Finance Ministry to deal strictly with insurance companies that harass customers    New Delhi: The Union finance ministry...

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MDT/PTI 09 November 2012
Under the new rules, the authorised person selling mobile SIM cards will have to give an undertaking that he has seen the applicant and matched the photograph attached on the application form   New Delhi: Taking new mobile phone connection from Friday will require physical...

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MDT/PTI 08 November 2012
Patna-based doctor's Axis Bank account was hacked and the money was transferred to Romney's campaign fund bank account in San Francisco Patna: A doctor's account from a private bank in Patna was hacked and Rs3.52 lakh transferred to the account of defeated US presidential candidate Mitt...

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Moneylife Digital Team 07 November 2012
On a plea from harassed complainant, Consumer Organization compels public sector insurer to pay full claim Consumer Education & Research Society’s (CERS) continuous efforts to protect interest of the consumers have once again produced desired result, since the Consumer Disputes Redressal...

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MDT/PTI 06 November 2012
The Bombay High Court also held that the Bank was free to pursue the recovery proceedings against 16 farmers in accordance with law, irrespective of a letter issued by the Maharashtra Legislative Secretary or the minutes of the meeting of the Committee on Petitions   Mumbai: The...

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MDT/PTI 02 November 2012
HPCL senior regional manager (sales) Amitabh Dhar said that the online booking system for a LPG refilling would be made more customer-friendly soon   Chandrapur: The recent drive for collecting data from LPG consumers through Know Your Customer (KYC) norms is aimed at curbing multiple...

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MDT/PTI 02 November 2012
“The price hike has been put on hold,” a top oil company official said declining to give a reason for the same New Delhi:  Facing stiff opposition, the government on Thursday put on hold the Rs 26.5 increase in price of cooking gas cylinders that consumers buy beyond their quota of six...

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Mohana Nair 01 November 2012
Advocate Mohana Nair explains the Value-Added Tax (VAT) issue for homeowners and says that developers should recover tax from customers only after the issues is finally decided by the Supreme Court. She also points out that the Bombay High Court order leaves room for a strong...

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Due to lack of transparency and poor records builders are unable to claim input tax credit available under the tax provisions. But they still expect property buyers to cough up the additional money Following the dismissal of builders’ petition by the Bombay High Court, developers...

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MDT/PTI 31 October 2012
Consumers in the KYC form have to gives all the necessary details like name, date of birth, father's name, mother's name, spouse name, complete address with pin-code and also an optional information about bank details   New Delhi: The government has extended by 15 days the deadline...

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Companies continue to ignore consumer feedback today as they did 40 years ago, despite great advancement of technology and talk of consumer empowerment In 1973, as a teenager in a hostel, I bought a small can of a well-known brand of instant coffee, in the small town of Jodhpur. When I...

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MDT/PTI 30 October 2012
The Motor Accident Claims Tribunal asked HDFC ERGO General Insurance Co, with which the offending vehicle was insured, to pay Rs16.68 lakh to the deceased's family New Delhi: The family of a 29-year-old man, who died after a rashly-driven truck hit the car he was driving, has been...

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