CONSUMER ISSUES


Priyanka Desai 11 October 2010
In India, sell as the locals buy. Marks & Spencer is an example of yet another international player tailoring its offerings for the local market The sheer size of the Indian market and to an extent its inflexibility is driving multinational companies to adapt, adjust and customise...

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Pallabika Ganguly 10 August 2010
Mumbai-based Navbharat Development Corp did not execute a conveyance deed with a society for over 26 years The Mumbai Suburban District Consumer Disputes Redressal Forum fined a city-based developer Navbharat Development Corporation last month for failing to execute a conveyance deed with...

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It may be utterly butterly, when it’s available. But Amul butter has virtually vanished from the shop shelves in various parts of the country, as have other brands. The problem is a countrywide shortage of milk which has led to diaries keeping the liquid milk flowing and reducing the supply of...

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Why wine prices may go up Your wine could become scarcer and costlier soon. Incessant rain and hailstorms, in Nashik—the wine capital of India—and other parts of Maharashtra in early October, have damaged the grapes spread over 3,000 hectares of land of 40 wineries in Maharashtra. After...

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What is, actually, a commercial vehicle, and why is this business of getting a loan to own one so difficult? Most articles on motoring in India can be and are researched off the Internet to some extent or the other. On the other hand, there seems to be an amazing dearth of information on the...

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Ravi Samalad 01 April 2010
Banking channels are starting to gain a foothold for selling mutual funds, but will this new distribution model help out investors? Many private banks are already selling mutual funds (MFs) and now public sector banks are planning to enter this space. According to media reports, the...

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Anil Agashe 28 January 2010
Over the next decade, consumers will have to continue to fight for their rights. Like Chitrangad Wadgaonkar, now 78, did against the postal department. Anil Agashe narrates his story In November 1998, Chitrangad Wadgaonkar made two deposits, as karta of his Hindu Undivided Family (HUF),...

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Amazing as it may sound, this old Nigerian fraud keeps claiming new victims, finds Sucheta Dalal Anybody who uses the Internet and operates his or her own email account has already heard of, investigated or stayed away from what is known as the Nigerian scam. Those of us whose email...

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While the franchisee model in power supply has helped to significantly reduce losses, there is room for improvement in areas like arrears recovery, bidding process and franchisee monitoring, says an NGO report Franchisee models for power supply could significantly help to cut down losses. This...

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Under severe pressure arising from the tariff war, many mobile operators are trying to push more and more value-added services (VASs) by using their so-called 'power' gained from a huge subscriber base Recently, I found out many mobile operators are sending a communication to their subscribers...

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Customer convenience in the use of plastic money is imperative and in a move to significantly enhance this, the Reserve Bank of India (RBI) has now allowed cash withdrawal from point of sale (PoS) terminals across the country. All customers using debit cards issued in India can withdraw up to...

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It is one of the few companies that seem unaffected by the economic slowdown, especially in the hospitality sector. Not a day passes when you don’t encounter Country Club India Limited (CCIL) either in the form of a strident sales pitch by a tele-marketer or view its chairman Y Rajeev Reddy...

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Western India Automobile Association has joined hands with Europ Assistance India (EAI), a global travel assistance network, to provide round-the-clock car breakdown services across the country. WIAA currently operates a breakdown service catering only to customers in Mumbai between 8.00am and...

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Lack of liquidity for builders will force real estate prices further down Realty prices, at last, are on the decline in Mumbai. The global story of meltdown in real estate prices, in general, and residential property prices, in particular, had not affected Mumbai until some time back either...

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The government is generating revenues through coercion – even from honest citizens. A report by Dr Nita Mukherjee I am not surprised that India has slipped several notches on Transparency International’s ranking of the most corrupt nations. Some people find it strange that it should happen at...

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How the Internet allowed consumer to truly become the king. A new series on consumer rights by Faisal Farooqui Let me first share my favourite story with you. Once upon a time, in our great country, there dwelt a powerful force called Consumer. This Consumer was so powerful that she was at the...

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Sucheta Dalal Sucheta Dalal 03 January 2008
The Times group forges unusual alliances with companies which serve the interests of everybody - except those of readers and consumers. This article throws new light on this unique “business strategy”   If you are an investor who depends on India’s largest-selling economic newspaper for...

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An international network marketing scheme hawking expensive limited edition coins is attracting a huge following. Sucheta Dalal examines this strange quest Over the past few decades, one has seen a variety of chain marketing schemes capture people’s imagination but each of them has either...

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Savvy credit card issuers are changing the way in which customers used to be profiled and evaluated, finds Sucheta Dalal A financial newspaper recently reported that a journalist who accepted a lifetime free credit card offer from State Bank of India (in collaboration with GE) was later...

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Consumers don’t help their cause by either being naive or cunning, argues Sucheta Dalal with some interesting examples of both Most of us have come across plenty of consumer complaints alleging harassment by high-handed and callous companies. The complaints are often genuine and the service...

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