CONSUMER ISSUES


Dr SD Israni 01 February 2012
Will our interests be better-protected with a new law? The Consumer Protection Act, 1986 (CPA) was a landmark in empowerment of consumers. For the first time, consumers were provided with a simple, legal means of seeking redressal of their grievances against manufacturers and providers...

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Moneylife Digital Team 31 January 2012
The government has proposed amendments to the Consumer Protection Act, 1986. Non-compliance with the orders of the consumer forums could attract a fine of Rs500 or 1.5% of the penalty amount. The orders of consumer courts will have the force of a decree of a civil court. The amendments also...

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Moneylife Digital Team 04 January 2012
Tata Motors and its authorised dealer, following directions from the state consumer commission, had to pay the compensation to an aggrieved customer from Ahmedabad for a faulty Indigo car Tata Motors, the country's largest vehicle maker and its authorised dealer Cargo Motors Pvt Ltd have paid...

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Moneylife Digital Team 03 January 2012
RBI’s Consumer Confidence Survey September 2011 has revealed that public perception of the current economic scenario has worsened since June 2011. Positive perceptions on the economy declined from 61.2% in the June quarter to 56.9% in the September quarter. Optimism regarding an increase in...

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Gurpur Gurpur 21 November 2011
The utilities companies should be asked to pay interest to their consumers, who have given a security deposit, whether they are in the public or private sector. Though this does not amount to any substantial benefit individually, this is required to be implemented to ensure equity and justice to...

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Moneylife Digital Team 29 June 2011
RTI query reveals that despite inclusion of voluminous views in the report on customer service which is ready, the committee chairman continues to hold it back The confusion and curiosity surrounding the Reserve Bank of India's (RBI) report on customer service headed by M Damodaran,...

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Moneylife Digital Team 24 May 2011
Sachin Chaudhury, business head of Indiabulls Housing Finance, underlines the importance for home buyers not to be misguided by aggressive pricing by developers or be lured by freebies, but to undertake a proper check of the property and location, before making a purchase "Negotiate with the...

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R Balakrishnan R Balakrishnan 28 October 2010
An article in The Wall Street Journal a couple of days ago, left me all mixed about some everyday issues I guess one of the most essential things for someone who is always in the glare of the media, is to be articulate. Often you have to say something which sends the reader into a tizzy. For...

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Priyanka Desai 11 October 2010
In India, sell as the locals buy. Marks & Spencer is an example of yet another international player tailoring its offerings for the local market The sheer size of the Indian market and to an extent its inflexibility is driving multinational companies to adapt, adjust and customise...

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Pallabika Ganguly 10 August 2010
Mumbai-based Navbharat Development Corp did not execute a conveyance deed with a society for over 26 years The Mumbai Suburban District Consumer Disputes Redressal Forum fined a city-based developer Navbharat Development Corporation last month for failing to execute a conveyance deed with...

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It may be utterly butterly, when it’s available. But Amul butter has virtually vanished from the shop shelves in various parts of the country, as have other brands. The problem is a countrywide shortage of milk which has led to diaries keeping the liquid milk flowing and reducing the supply of...

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Why wine prices may go up Your wine could become scarcer and costlier soon. Incessant rain and hailstorms, in Nashik—the wine capital of India—and other parts of Maharashtra in early October, have damaged the grapes spread over 3,000 hectares of land of 40 wineries in Maharashtra. After...

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What is, actually, a commercial vehicle, and why is this business of getting a loan to own one so difficult? Most articles on motoring in India can be and are researched off the Internet to some extent or the other. On the other hand, there seems to be an amazing dearth of information on the...

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Ravi Samalad 01 April 2010
Banking channels are starting to gain a foothold for selling mutual funds, but will this new distribution model help out investors? Many private banks are already selling mutual funds (MFs) and now public sector banks are planning to enter this space. According to media reports, the...

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Anil Agashe 28 January 2010
Over the next decade, consumers will have to continue to fight for their rights. Like Chitrangad Wadgaonkar, now 78, did against the postal department. Anil Agashe narrates his story In November 1998, Chitrangad Wadgaonkar made two deposits, as karta of his Hindu Undivided Family (HUF),...

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Amazing as it may sound, this old Nigerian fraud keeps claiming new victims, finds Sucheta Dalal Anybody who uses the Internet and operates his or her own email account has already heard of, investigated or stayed away from what is known as the Nigerian scam. Those of us whose email...

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While the franchisee model in power supply has helped to significantly reduce losses, there is room for improvement in areas like arrears recovery, bidding process and franchisee monitoring, says an NGO report Franchisee models for power supply could significantly help to cut down losses. This...

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Under severe pressure arising from the tariff war, many mobile operators are trying to push more and more value-added services (VASs) by using their so-called 'power' gained from a huge subscriber base Recently, I found out many mobile operators are sending a communication to their subscribers...

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Customer convenience in the use of plastic money is imperative and in a move to significantly enhance this, the Reserve Bank of India (RBI) has now allowed cash withdrawal from point of sale (PoS) terminals across the country. All customers using debit cards issued in India can withdraw up to...

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It is one of the few companies that seem unaffected by the economic slowdown, especially in the hospitality sector. Not a day passes when you don’t encounter Country Club India Limited (CCIL) either in the form of a strident sales pitch by a tele-marketer or view its chairman Y Rajeev Reddy...

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