CONSUMER ISSUES


You buy travel insurance thinking that you will be covered for any mishaps, but does it really protect you in the time of need? The details are in the fine print as discovered by Cox and Kings Europe tourists even as C&K is giving its “customers” a rude brush-off Cox and Kings' (C&K)...

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Moneylife Digital Team 20 June 2012
Tourists on a tour with Cox & Kings' European Whirl lost all valuables they had kept in C&K bus as per instructions from their guide on the last day   It is widely believed that travelling abroad with a reputed tour operator ensures safety, security and fulfilment of the promises...

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Moneylife Digital Team 19 June 2012
While hearing a case on claims rejection, the North District Consumer Disputes Redressal Forum (New Delhi) said that death due to a mosquito bite is an accident and is covered under accidental death insurance, according to a report. When a snake bites a person, it is considered as an...

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British Airways denied the lady permission to take the flight to London, saying her onwards journey did not show as confirmed in their system, due to which the woman had to purchase fresh tickets at a higher price   New Delhi: For not allowing a woman to board its flight despite...

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UP government has asked banks to ensure special alertness to check circulation of fake currency and emphasise on security of ATMs installed on the Indo-Nepal border Lucknow: With a view to check circulation of fake Indian currency notes, the Uttar Pradesh (UP) government on Monday...

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Foreign auto companies delay issues and manage to arm-twist customers in India into settling them, while the same issues would be dealt immediately in their home countries   How proactively customer-friendly are international auto companies in India? How receptive are they to specific...

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Home Ministry had no objections on removing the roaming charges but wants roaming facility to be restricted in certain regions and circles due to security considerations New Delhi: The 'one-nation-one-number' provision, which exempts users from paying roaming charges under the National...

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Moneylife Digital Team 31 May 2012
The Cabinet has cleared the National Telecom Policy or NTP 2012, which would allow mobile users to roam without paying any extra charges and port same number to any operator across India The Cabinet on Thursday approved the National Telecom Policy (NTP) 2012 that proposes to abolish...

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Moneylife Digital Team 29 May 2012
  The Forum held that the MSEDCL had provided deficient services to the consumer and not bothered to replace the faulty meter and hence was liable to compensate Thane: The Thane District Consumers Grievances Redressal Forum has held that the Maharashtra State Electricity Distribution...

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Did you hear from Citibank recently about the discontinuance of the 12-year old Citibank-Jet Airways co-branded credit cards? Citibank and Jet Airways are both trying to tug you into their direction. Here are some pointers to make your choice… Citibank and Jet Airways first came together...

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“It’s the economy stupid,” said an airline executive I know. While innovative ways to price various services is the global airline model these days, there are days it gets too much and some of these are ahead of us! Airlines are in dire straits in India but that is something we all...

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Booking through MakeMyTrip, Cleartrip, Expedia, etc? Booking a ticket from the airline’s website could give best deals —cheaper than those available on travel sites First look at the advertisements of the online travel portals such as Cleartrip, MakeMyTrip, Expedia, etc, surely gives an...

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Moneylife Digital Team 11 May 2012
Aviation minister Ajit Singh says that the aviation industry and Air India are passing through a tough phase due to high price of ATF, high service tax along with airport charges. Why are Indigo, GoAir and SpiceJet less affected? As the agitation by protesting pilots entered the fourth...

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Energy efficiency norms for cars are full of holes, finds Veeresh Malik The new fuel consumption and efficiency standards for automobiles made and sold in India have finally been announced. This comes after a direct involvement of the prime minister’s office, and after almost a decade of...

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Lufthansa and Japan Airways are putting up their newest planes on Indian routes. The media talks about how this is to ‘woo’ the Indian flyer. The truth lies elsewhere   The Boeing 787 Dreamliner project has been of personal interest to me, because it was the first one in a long time...

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Moneylife Digital Team 23 April 2012
According to a report by the comptroller and auditor general (CAG), the food, civil supplies & consumer affairs department of Karnataka has wasted Rs54.53 crore by awarding to a private company a computerisation project to digitise the data collected through a house-to-house survey and issue...

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Moneylife Digital Team 23 April 2012
While hearing a case on the legality of the environmental clearance given to the controversial Posco project, the National Green Tribunal (NGT) advocated putting an end to the use of drinking water for industrial projects, reported newspaper DNA. The tribunal also directed the Union ministry...

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Jet, Air India and Go Air have made changes to their frequent flyer programmes to benefit their flyers. For the frequent traveller, it is these perks that keep them loyal to a particular airline. Make the most out of these while it lasts Various domestic airlines have been making changes...

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Moneylife Digital team 27 March 2012
Dr Manmohan Singh’s hard-selling of nuclear plants and genetically modified (GM) crops and blaming ‘foreign hand’ for protests against these issues has raised the ire of some former bureaucrats. In a letter, EAS Sarma, former Union power secretary, and Krishna Swamy Iyer, former Supreme Court...

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N Madhavan 17 February 2012
Want to complain online?  N Madhavan suggests how to go about it One of the key problems of savers in India is that they are often short-changed by market intermediaries and sellers of financial products. Earlier, getting your complaint redressed was tough. It still is; but technology...

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