CONSUMER ISSUES


Air travel remains unrivalled as the preferred mode of long-distance transportation globally, with 4.7bn (billion) passenger trips logged in 2023, according to the International Air Transport Association (IATA).    Its allure lies in speed, cost-efficiency, service and relative punctuality—an...

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Someone who chose to remain anonymous has uploaded a slightly altered version of a popular song onto a music-sharing site. The song plays just the same to human ears, but cleverly slips past the artificial intelligence (AI) copyright checker while 'creating' the altered version. In another...

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A major fire insurance claim dispute involving Oriental Insurance Company Ltd led to a series of right to information (RTI) applications, in which the applicant requested information pertaining to his factory that was gutted and subsequently filed a complaint with the central information...

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Debayan Roy (Bar  and   Bench) 17 April 2025
The Supreme Court on Thursday held that the homebuyers have a right to peacefully protest against builders.   The Bench of Justice JB Pardiwala and Justice KV Viswanathan made the observation while quashing a defamation complaint filed by a real estate developer against flat purchasers in...

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Shirish Shanbhag 17 April 2025
Living in a cooperative housing society (CHS/the Society) often comes with its fair share of questions, ranging from how maintenance charges are levied, to whether you need permission to rent out your flat, or how to handle recurring disturbances from common areas. Many residents find...

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Ratna Singh (Bar  and   Bench) 16 April 2025
The Uttar Pradesh State Consumer Disputes Redressal Commission recently held that since WhatsApp offers services to users in India, a consumer complaint against the platform can be entertained by consumer courts in the country.    The State commission made the observation while setting aside...

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Moneylife Digital Team 15 April 2025
India’s popular digital payment system, the Unified Payments Interface (UPI), has been experiencing frequent technical problems in recent weeks. Launched by the National Payments Corporation of India (NPCI) in 2016, UPI handles massive volumes — nearly 7,000 transactions every second — across...

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Moneylife Digital Team 14 April 2025
A recent ruling by a Bengaluru consumer court against liquor retailer Tonique has, once again, brought to the forefront the contentious issue of businesses charging customers for carry bags that prominently display their brand names, logos and outlet details. The Bengaluru urban district...

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In an alarming demonstration of how artificial intelligence (AI) can be exploited, it has emerged that AI tools, including OpenAI's ChatGPT, can be misused to generate photo-realistic images of Aadhaar and permanent account number (PAN) cards, the two most essential identification documents for...

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SN Thyagarajan (Bar  and   Bench) 11 April 2025
The Delhi High Court recently directed Dabur India Ltd. to submit scientific evidence supporting claims in its advertisement that fluoride in toothpaste can cause adverse health effects, such as lower IQ in children, brittle bones, and spotting on teeth.   Justice Amit Bansal passed the order...

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Shirish Shanbhag 10 April 2025
Life in a cooperative housing society (CHS/the Society) comes with the promise of shared amenities and community living—but it also brings a fair share of confusion around rules, roles and responsibilities. Whether it is about parking charges, managing committee practices, or structural changes...

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Chandramouli Mohan 09 April 2025
The Reserve Bank of India (RBI) established the consumer education and protection department (CEPD) to safeguard the interests of bank customers and ensure adherence to consumer protection policies. However, recent incidents reveal alarming shortcomings in its operations, leaving countless...

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Moneylife Digital Team 09 April 2025
The Reserve Bank of India (RBI) has issued a comprehensive draft framework to regulate gold loans across all financial entities, aiming to plug regulatory gaps, enhance borrower protection and bring uniformity in how loans against gold and silver collateral are sanctioned, serviced, and...

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Moneylife Digital Team 07 April 2025
For the first time ever since April 2021, oil prices dropped below US$64 per barrel. However, the Indian government decided to increase the prices of liquified petroleum gas (LPG) cylinders used for domestic purposes by Rs50 per cylinder from 8 April 2025. The government also raised the excise...

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Moneylife Digital Team 07 April 2025
Taking a serious note of verified workers not getting paid due to not linking their bank accounts with Aadhaar, the Supreme Court directed the Delhi government to explain which law says bank accounts cannot be operated without Aadhaar.    In an order on 2 April 2025, a bench of justice Abhay...

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A few days ago, responding to a message on X, Shamim Akhtar, country head at BFL group (e-com), made a shocking revelation. In his village, he says his nephews, aged 14 and 16, told him to put (invest) Rs49 (in a mobile game/app) and earn up to Rs3 crore. "That is when I realised- so many kids...

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Sahyaja MS (Bar  and   Bench) 04 April 2025
The Bombay High Court on Friday ruled that amounts received by a claimant under a mediclaim policy or medical insurance policy cannot be deducted from the compensation awarded under the Motor Vehicles Act (MV Act). (The New India Assurance Co. Ltd v Dolly Gandhi)   A three-judge bench of...

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Moneylife Digital Team 03 April 2025
The Gurugram zonal office of the enforcement directorate (ED) has provisionally attached assets worth Rs505.03 crore in two major financial fraud cases involving Three C Shelters Pvt Ltd and companies from the Lakhani group, including Lakhani India Ltd. The action, taken under the Prevention of...

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Shirish Shanbhag 03 April 2025
Managing a cooperative housing society (CHS/the Society) comes with its fair share of challenges—be it redevelopment issues, builder disputes, conflicts over commercial use of premises, or procedural irregularities. While CHSs are governed by specific bye-laws and legal provisions,...

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Moneylife Digital Team 02 April 2025
The Gurugram zonal office of the directorate of enforcement (ED) has provisionally attached immovable assets worth Rs94.82 crore belonging to Sidharth Chauhan, promoter of Sidhartha Buildhome Pvt Ltd (SBPL), along with his companies and associates. The action was taken under the provisions of...

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