CONSUMER ISSUES


Just like social media is becoming a hotbed of deepfake videos and bogus products, malvertising, which is used for phishing attempts, scam pages, and even disguised malware, is rapidly spreading on almost every online platform. In fact, unless you have a paid subscription, you will find...

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Shirish Shanbhag 05 July 2024
Home-buyers may be required to pay transfer charges or collector's fees if the cooperative housing society (CHS/Society) is situated on land owned by the district collector. The obligation to pay these charges varies based on factors such as the city or state where the property is located. The...

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Moneylife Digital Team 05 July 2024
The Delhi High Court has directed Deepa Devi, a Noida resident, to remove her social media posts that alleged she found a centipede in a tub of Amul ice cream bought by her.   While hearing a lawsuit filed by Gujarat Cooperative Milk Marketing Federation (Amul), justice Manmeet PS Arora also...

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Moneylife Digital Team 05 July 2024
Bharti Airtel Ltd (Airtel) has denied a data breach in its systems that allegedly led to a hacker publishing details of 375mn (million) subscribers of Airtel for sale on the dark web.   In a statement on X, Airtel says, "There has been a report alleging that Airtel customer data has been...

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Moneylife Digital Team 04 July 2024
Amid the global furore over the alleged presence of ethylene oxide (ETO), a cancer-causing substance in certain spices from the country, the food safety and standards authority of India (FSSAI) has cancelled the manufacturing licences of 111 spice makers since last month, asking them to stop...

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Moneylife Digital Team 01 July 2024
Holding two doctors, including one cardiologist, from Kolkata-based Ramakrishna Mission Seva Pratishthan, responsible for medical negligence in treating the patient who died of cardiac arrest, the national consumer disputes redressal commission (NCDRC) directed these two doctors to pay Rs10...

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Earlier this week, I noticed my friend and classmate posting a Facebook profile photo of another friend with a changed name. I first thought he was mocking the other friend (let's call him Nandu). However, I soon received a frantic phone call from Nandu saying someone had hacked his account and...

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Moneylife Digital Team 27 June 2024
As expected by telecom experts, Reliance Jio Infocomm Ltd decided to increase the tariff on all its existing plans by 12% to 25%. The lowest tariff plan with 2GB data and a validity of 28 days will now cost Rs189 from Rs155 earlier. Jio says all-new, increased tariff plans will come into force...

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Moneylife Digital Team 27 June 2024
While upholding the orders passed by the state commission, the national consumer disputes redressal commission (NCDRC) directed the Bisheshwarganj post-office in Varanasi to refund money collected by its employee from eight depositors for investing in public provident fund (PPF)...

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Shirish Shanbhag 27 June 2024
In cooperative housing societies (CHS/Societies), car parking is designated within the Society's premises, where residents can park their vehicles. Naturally, such parking provides a safe and secure place for residents to park their vehicles. It also helps reduce congestion on the roads as...

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Moneylife Digital Team 25 June 2024
Upholding an order passed by the state commission, the national consumer disputes redressal commission (NCDRC) directed Eastern Railway to pay Rs1 lakh compensation and Rs10,000 litigation cost to a passenger, whose bag was stolen while travelling in the Howrah-Amritsar Mail.   In an order,...

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Which ‘freebie’ makes more sense: 200 units of electricity per month free, or Energy-saving electrical devices, free?   The LED ‘revolution’ speaks volumes for the latter option.   Ten years ago, an LED light bulb used to cost upwards of Rs400. Today, you can buy one online for Rs65....

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While describing the challenges in Mumbai, Bambai or Bombay—as the city has been known over the years—Johnny Walker, in the 1956 Hindi superhit film CID, warned saying, "Zara hat ke zara bach ke, yeh hai Bombay meri jaan". Nearly seven decades later, the message of this evergreen number sung by...

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Moneylife Digital Team 20 June 2024
Taking cognisance of increasing complaints by mobile subscribers about unsolicited commercial communication (UCC) or spam marketing calls and messages, the Union ministry of consumer affairs has sought public comments on the draft guidelines for the prevention and regulation of unsolicited and...

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Shirish Shanbhag 20 June 2024
The efficient functioning of the managing committee of a cooperative housing society (CHS/Society) is crucial for ensuring harmonious living conditions for all residents. This committee oversees financial management, addresses member grievances and handles daily operations, functioning like a...

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Moneylife Digital Team 19 June 2024
While upholding an order passed by the Maharajganj district consumer disputes redressal commission, the national consumer disputes redressal commission (NCDRC) directed North Eastern Railway to pay Rs2.67 lakh to a passenger for theft of his valuables while travelling in a reserved coach of a...

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Moneylife Digital Team 18 June 2024
Highlighting the failure of Bharti Airtel Ltd (Airtel) to match and verify the existing documents of the customer with those submitted by a fraudster to obtain a duplicate SIM, the national consumer disputes redressal commission (NCDRC) directed the telecom company to pay Rs2.87 lakh...

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Moneylife Digital Team 18 June 2024
Coming down heavily on fraudsters who used the 'electricity bill not paid' excuse to threaten disconnection and extort money from gullible people, the department of telecom (DoT) has directed telecom service providers (TSPs) to block 392 mobile handsets and conduct re-verification of 31,740...

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Moneylife Digital Team 14 June 2024
The insurance regulatory and development authority of India (IRDAI) has announced several changes in insurance policies, including allowing policyholders to cancel the policy and get a refund for the remaining period and mandatorily asking insurers to provide loans on insurance products. IRDAI...

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Moneylife Digital Team 14 June 2024
Highlighting the lackadaisical attitude displayed by the banking ombudsman and Bank of Baroda (BoB) while handling a cyber fraud case of the bank customer, the Bombay High Court (HC) directed BoB to refund Rs76.9 lakh fraudulently debited from the customer's account with an interest of 6%pa...

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