CONSUMER ISSUES


As the pandemic tapered off in February, lakhs of excited families planning domestic vacations to exotic locales by flights got a shock bigger than a COVID-19 positive test report.   The airfares of all airlines to various destinations had suddenly shot up—and drastically—for seats on...

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As thousands of commuters find themselves at the mercy of Uber and Ola drivers via ride cancellations, cancellation charges, random surge pricing and long waiting times, the Central Consumer Protection Authority (CCPA) was set to grill cab aggregators over their algorithms on...

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Sabah Gurmat (The Leaflet) 07 May 2022
The Ministry of Electronics & Information Technology (MeitY)  on April 28 issued directions to Virtual Private Network (VPN) provider companies to collect and share user data including IP addresses with it,  for a period of five years. Along with VPN providers, the notification posted by the...

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In what could put EV (electric vehicle) two-wheeler (2W) manufacturers in a tough spot, the preliminary findings from the government-constituted probe committee on EV fires have found issues with battery cells/design in nearly all of the electric 2W fire incidents in the...

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All over the world, SMS phishing attacks, now called 'smishing' are on the rise. While SMSs claiming to originate with a bank are the most tried and tested ploy of fraudsters in India, they are also using such expressions as 'Fedex package delivered' or 'Thank you for paying your bill, here...

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Consumer electronics manufacturers on Thursday said that due to hike in raw materials costs and shipment delays amid lock-downs in China, they have no option but to increase prices of consumer goods by 5-7 per cent soon for the Indian consumers.   The electronics industry worldwide...

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Two days after the export ban on palm oil by Indonesia became effective, India on Sunday said it has an optimum stock of all edible oils, sufficient to cover the lean period.   On the other hand, trading bodies are optimistic that Indonesia will need to deal with its own continuing...

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Meta-owned WhatsApp on Monday said that it banned over 18 lakh bad accounts in India in the month of March in compliance with the new IT Rules 2021.   The platform had banned over 14 lakh such accounts in the country in February.   The company said that it also received 597...

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Moneylife Digital Team 29 April 2022
In what is perhaps a first, State Bank of India (SBI) has agreed to reimburse the medical expenses of a customer who fell from an unstable ladder at a bank branch in Mumbai leading to severe injuries, surgery and hospitalisation. The Bank paid, only on the intervention of the Reserve Bank of...

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In a major move, Union Minister of State for Railways Raosaheb Danve-Patil announced a 50 per cent reduction in the commuter ticket rates for suburban air-conditioned trains services, here on Friday.   He made the announcement during a function at the Central Railway's Byculla...

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Yogesh Sapkale Yogesh Sapkale 29 April 2022
As I mentioned in my previous article, every fraud originates from one of the two factors: either fear or greed. And this applies to everyone, whether young or old. The difference, however, is that for senior citizens, the digital age of communication is proving to be the cure being worse...

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A customer has sent a takedown notice to Ola Electric for publishing the electric two-scooter's telemetry data on social media, after the e-scooter met with an accident in Guwahati, injuring the rider.   Balwant Singh from Guwahati had tweeted on April 15 that his son had met with an...

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Nearly 10 years after they were cheated of more than Rs 427 crore by a Mumbai realtor, 2,500 victims run from pillar to post to recover their hard-earned monies.   The builders are Laxman Lachhman Bhagtani, 70, and his sons -- Dipesh and Mukesh, all directors of JVPD Properties Pvt....

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Ola Electric on Sunday said that it is voluntarily recalling 1,441 e-scooters as a pre-emptive measure to conduct a detailed health check of the concerned batch.   The company said that its internal investigation into the March 26 incident when an Ola S1 Pro e-scooter caught fire in...

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TruthInAdvertising.org 25 April 2022
TINA.org files complaint with the FTC concerning deceptive advertising on Roblox.   Roblox, a multibillion-dollar public company based in California, says its mission is to “bring the world together through play.” The Roblox platform is an immersive virtual space consisting of 3D...

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Yogesh Sapkale Yogesh Sapkale 23 April 2022
Almost every day, newspapers publish reports about people are being cheated by a variety of innovative new frauds. Most people skip over these articles assuming it happens to someone else. Moneylife has decided to bring you true stories about new ways in which fraudsters are getting your...

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The unabated deadly fires in the electric two-wheelers has shaken up the entire EV industry and its stakeholders, forcing the government to now press an emergency button and direct EV makers to immediately recall faulty batches that may trigger more such incidents.   After Union Road...

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Instead of the 'Health Star Ratings' on junk food, as proposed by the Food Safety and Standards Authority of India (FSSAI), which will "mislead the consumers", the Centre for Science & Environment (CSE) on Wednesday demanded that warnings about unhealthy levels of salt, sugar, and fat be...

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Electric two-wheeler manufacturer Okinawa Autotech has recalled 3,215 units of its 'Praise Pro' scooters.   "This voluntary campaign is in the wake of the recent thermal incident and in line with the company's long-standing commitment to customer safety," the company said in a...

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As more and more electric two-wheelers catch fires in the country, NITI Aayog CEO Amitabh Kant on Wednesday asked EV original equipment manufacturers (OEMs) to voluntarily recall batches involved in the EV fire incidents.   Speaking to CNBC, he said that the time is ripe for the EV...

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