CONSUMER ISSUES


Moneylife Digital Team 29 April 2020
During the lockdown caused by the corona virus (COVID19) pandemic, except essential service providers, everyone is staying at home. Seeing an opportunity in this, farmers in Akola district in Maharashtra used direct marketing to sell their produce to customers and earned almost Rs8.5...

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Facebook-owned WhatsApp which earlier thin month introduced a limit on frequently forwarded messages to one chat at a time has seen a massive 70% drop in such posts being shared or going viral globally, the micro-blogging platform informed on Monday.   With billions of people unable...

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The Supreme Court Monday issued a notice to the Union Ministry of Civil Aviation on a petition seeking airlines, both domestic and international, to refund the full amount of the tickets in relation to all flights cancelled due to the nationwide lockdown.   A bench headed by Justice...

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Google on Wednesday revealed that it has detected 18 million malware and phishing Gmail messages per day related to COVID-19, in addition to more than 240 million COVID-related daily spam messages.   Google's Threat Analysis Group (TAG) identified over a dozen government-backed...

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Acting upon a complaint filed by People for the Ethical Treatment of Animals (PETA) against an alleged misleading advertisement that claimed eating chicken boosts immunity, the Advertising Standards Council of India (ASCI) called on advertisers and instructed that the ad online be taken...

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Housing Development Finance Corp (HDFC) has reduced its prime lending rate by 15 basis points with effect from Wednesday.   The change will benefit all HDFC retail home customers, the company said in a regulatory filing on Tuesday. Floating loan rates are benchmarked on the prime...

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Notorious fraudsters, telemarketers and spammers are continuing to have a good time and are cheating and harassing mobile subscribers across India.   The reason? The sector regulator, Telecom Regulatory Authority of India (TRAI) as well companies whose name is being misused by...

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The Centre on Sunday said that there has been no decision so far on the resumption of both domestic and international flights post the lockdown.   Besides, civil aviation regulator Directorate General of Civil Aviation (DGCA) has also asked all arlines to refrain from booking...

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Moneylife Digital Team 17 April 2020
In a major relief, finance minister Nirmala Sitharaman had announced in the last week of March that charges for non-maintenance of minimum bank balance charges would be waived off (for three months up to June 2020) for savings bank accounts in order to help citizens deal with the lockdown due...

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The Union government has allowed motor and health insurance policyholders to defer payment of their renewal premium falling due during the period of the lockdown that has now been extended till 3rd May.   The finance ministry in a revised notification has now allowed third party motor...

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Nine years ago we carried a story titled `Hassled over the delay in the delivery of your gas cylinder? Try the RTI route, which spurred a former journalist of Bangalore to take the route of RTI as described in the story, last week, with great success.   When Mamtha Rai, a...

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Moneylife Digital Team 14 April 2020
India has been in a nationwide lockdown since March 24th, which has now been extended to May 3rd. Several areas are in complete lockdown and it has become a challenge to even visit the bank or ATM to withdraw cash. Senior citizens are particularly affected. Are there options to get money at...

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As Prime Minister Narendra Modi on Tuesday announced the extension of the nationwide lockdown till May 3, the Directorate General of Civil Aviation (DGCA) has said that all domestic and international flights will remain suspended during the period.   "All domestic and international...

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Moneylife Digital Team 14 April 2020
The Indian railways on Tuesday said that it has suspended ticket booking until further orders for all trains even beyond 3rd May, the extended nationwide lockdown.    In a statement, the railways says, "No advance reservation of train tickets, including e-tickets, till further advice,...

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Soon after Prime Minister Narendra Modi extended the lockdown to combat the novel coronavirus outbreak till May 3, the Indian Railways also decided to extend the cancellation of passenger train services till the lockdown period.   The railway ministry in a statement said, "In...

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Moneylife Digital Team 13 April 2020
The Supreme Court on Monday while altering its order says that private laboratories can charge Rs4,500 for corona virus (COVID-19) tests from all except those covered under the Ayushman Bharat Pradhan Mantri Jan Aarogya Yojana and any other category of economically weaker sections of the...

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Moneylife Digital Team 13 April 2020
While the government announced a package of measures for the poor, it failed to visualise that this may bring customers to the bank and the social distancing could go for a toss, exposing the bankers to the risk of contracting coronavirus. This is exactly what has happened as revealed in a...

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Moneylife Digital Team 13 April 2020
As if the corona virus (COVID19) pandemic had not affected money matters for common people, some fraudsters have even created a new website that too in the name of State Bank of India (SBI), the country's largest lender.   SBI has two basic portals, www.sbi.co.in that is used for...

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Apart from the daily wagers, who are facing problems of livelihood, seasonal mechanics are also bearing the brunt of the corona lockdown. Every year at the onset of summers, the AC and Cooler mechanics have ample business to do, but due to the lockdown the work is stalled, and business is...

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Dr Philip Kotler 06 April 2020
The coronavirus COVID-19 is spreading relentlessly through the world creating a trail of death and destruction. The world is in danger of falling into a Great Depression, with millions of workers being rendered unemployed across the globe. The impact will especially hit the poor—both in...

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