CONSUMER ISSUES


After the COVID-19 pandemic, many people found themselves looking for a job. The gig economy also means increased hire-and-fire by start-ups and tech-based companies. A large number of job aspirants in India make it a huge opportunity for fraudsters to prey on people who are already desperate...

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Moneylife Digital Team 30 June 2022
Have you, as a customer, received a bad product, faced billing and quality issues and been frustrated at the lack of response to your angry complaint? While there is no antidote to companies that don’t care or have a poor grievance redress mechanism, it is also possible that the structure of...

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Ten European consumer groups on Thursday filed new privacy complaints against Google, alleging that Google is using deceptive design, unclear language and misleading choices when consumers sign up to a Google account to encourage more extensive and invasive data processing.   Contrary...

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Moneylife Digital Team 28 June 2022
With value pricing, convenience, selection and fast deliveries offered by e-platforms, for many household consumers, the migration from going to a market to shopping for most things online has become a permanent change. While the majority of consumers relies on product reviews and ratings,...

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Moneylife Digital Team 27 June 2022
Taking strong objection to a video being circulated on social media, wherein a boy is shown using a watch over FASTag, the National Payments Corporation of India (NPCI) says the video is baseless and false. "No transactions can be executed through open internet connectivity. No financial...

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UPDATED on 25 June 2022 at 11.35am to include a comment from ZestMoney   We Indians have rushed to embrace rapid advances in technology without the early warm-up phase that allowed many in the developed world to recognise their virtues as well as risks. This is proving to be dangerous...

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Almost 38%-40% complaints to the National Consumer Helpline (1519) were against the e-commerce companies last month, a top government official said on Monday.   "A powerful person in Delhi called me and said, I had ordered two chairs from Amazon and only one has been delivered. I have...

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The state consumer disputes redressal commissions in Assam, Bihar, Haryana, Jharkhand, Karnataka, Maharashtra, Telangana and Uttarakhand have less than 50% disposal rate, adding to the overall pendency of over 600,000 cases at the national, state and district level consumer...

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Instead of providing ease of life, technology is becoming a disruptor and throwing more challenges at ordinary people every day. Uninterrupted electricity supply is crucial to all our lives today. So, fraudsters have found this a perfect weakness to exploit by threatening a power cut on the...

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The Centre on Wednesday published the final notification for the Food Safety and Standards (Vegan Foods) Regulations, 2022 thereby specifying what constitutes vegan food, what kind of labelling/packaging will be required for it and the compliances for food business operators (FBOs)...

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Apple is set to face another class-action lawsuit seeking damages worth $935 million in the UK over intentionally slowing down the performance of older iPhones to encourage customers to buy newer models.   Consumer rights campaigner Justin Gutmann is filing the lawsuit in the...

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Civil aviation watchdog directorate general of civil aviation (DGCA) has imposed a fine of Rs10 lakh on Air India for denying boarding to passengers holding valid tickets.   After going through the airline's submissions, as part of enforcement action, the DGCA has levied the penalty,...

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After getting more than 3,500 grievances against Swiggy and Zomato on its consumer helpline, the department of consumer affairs on Monday directed the two major e-commerce food business operators (FBOs) to furnish, within 15 days, ways to better address those problems.   The...

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Google has rolled out a new feature in Maps for users in India, the US, Japan and Indonesia that will give estimate of toll charges on a given route.   According to the company, the feature is available for "nearly 2000" toll roads in the US, India, Japan and Indonesia for its iOS and...

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Even though the Unique Identification Authority of India (UIDAI) accepted and then withdrew its release, warning people not to share a copy with anyone, the risk and dangers associated with Aadhaar are quite huge. This week, we will see how a mobile SIM swap using Aadhaar allowed fraudsters...

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Moneylife Digital Team 10 June 2022
Over the years, there has been a big increase in the number of accidents related to electricity in absolute and per capita terms. Consumers from rural areas are major victims of these accidents, primarily caused due to contact with conductors in the distribution system or at non-industrial...

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TruthInAdvertising.Org 10 June 2022
The “buy now, pay later” (BNPL) industry is booming and it’s easy to see why. BNPL financing allows consumers to break up purchases evenly into smaller interest-free installments, typically four or fewer, with only the first installment due at the time of sale, whether the sale occurs online...

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Moneylife Digital Team 09 June 2022
Even as India gears up to roll out fifth-generation (5G) mobile networks, as many as 90% of Indian consumers surveyed face frequent disruptions or speed issues with their 3G or 4G mobile data connection. Also, due to poor 3G or 4G network quality, every month, two in three consumers surveyed,...

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Chargers will be harmonized for small and medium-sized portable electronic devices by 2024 in the European Union (EU), negotiators of the European Parliament and the Council have agreed.   "By autumn 2024, USB Type-C will become the common charging port for all mobile phones, tablets...

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Taking into account the increase in prices since the housing loan limits were last revised and considering the customer needs, central bank Reserve Bank of India decided to increase the existing limits on individual housing loans by the cooperative banks.   Accordingly, the limits for...

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