CONSUMER ISSUES


Moneylife Digital Team 21 January 2025
Taking note of the LocalCircles’ escalation last week on the challenges consumers in India face with online returns, refunds and counterfeit goods and released standards for e-commerce transactions, the Union government has released draft standards for public consultation covering key...

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Moneylife Digital Team 20 January 2025
The Mumbai office of the directorate of enforcement (ED) has restituted immovable properties worth Rs289.54 crore to the competent authority appointed under the Maharashtra Protection of Interest of Depositors (MPID) Act by the Maharashtra government in the case of the Pen Cooperative Urban...

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While dealing with any sudden incident, almost all government authorities in India come up with knee-jerk reactions. Most of the time, their response is not just vague but provides no solution to the incident or issue. Take, for example, the ban on some Chinese apps to 'teach' a lesson to that...

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Moneylife Digital Team 16 January 2025
Due to return and refund policies of platforms, as many as 48% of online shoppers got stuck with a wrong product, while 20% of online shoppers surveyed received a fake or counterfeit product at least once in the past 12 months, reveals a survey by LocalCircles.    Consumers allege that some...

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Shirish Shanbhag 16 January 2025
Life in a cooperative housing society (CHS/the Society) comes with its own set of rules, rights and responsibilities. However, conflicts can arise when these are not clearly understood or followed. This week's Q&A addresses issues such as discriminatory policies toward tenants, the extent of...

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Moneylife Digital Team 14 January 2025
In cases where the sale deed requires registration, ownership does not pass until the deed is registered, even if possession is transferred and consideration is paid without the registration, reiterated the Supreme Court. Further, it held that a public auction cannot be set aside until there is...

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Security services-provider Avast decided to make unavailable its virtual private network (VPN) services from India affecting several users, following a mandate issued by the Indian Computer Emergency Response Team (CERT-In) on customer data collection and storage by service-providers.    In a...

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Adv (Dr) Prashant Mali 10 January 2025
Your attention is the new platinum, surpassing data which was once considered the gold standard. In an era dominated by data-driven economies, it is no surprise that even something as intangible as 'attention' has become a commodity. Likewise, 'inference data'—the insights generated by...

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Yet another con was successfully executed by fraudsters in the name of quick and bumper returns through investment in the jewellery business. This is the story of the Torres, a scam that rocked Mumbai this week and was run through a firm called Platinum Hern Pvt Ltd. Torres offered 6% to 11%...

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Moneylife Digital Team 10 January 2025
While rejecting Bima Nagar Cooperative Housing Society Ltd's (the Society) interpretation that a family arrangement under section 154B-13 of the Maharashtra Cooperative Housing Societies Act (MCHS Act) applies only to Hindu undivided families (HUF), the Bombay High Court (HC) directed the...

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Shirish Shanbhag 09 January 2025
Navigating the complexities of cooperative housing society (CHS/the Society) management often brings residents face-to-face with intricate issues, from maintenance charges to administrative missteps and disputes over rights. This week's column addresses three pressing concerns faced by the...

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Moneylife Digital Team 08 January 2025
The Maharashtra Cabinet has decided to make toll collection through FASTag mandatory from 1 April 2025. The Cabinet also announced revisions in the rules of business to streamline administrative processes for toll collection through FASTag.   A proposal submitted by the public works...

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Moneylife Digital Team 08 January 2025
While revising its master directions for regulated entities (REs) on credit information reporting, the Reserve Bank of India (RBI) has asked credit information companies (CICs) to send alert to customers when their credit information report (CIR) is accessed by the specified users (SUs)....

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Moneylife Digital Team 06 January 2025
Expressing concern over the insufficient provisions of Digital Personal Data Protection Rules, 2025 (DPDP Rules) with several points of contention, the Internet Freedom Foundation (IFF) says the DPDP Rules are 'too little, too vague and too late'. Last week, the Union ministry of electronics...

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Ravichandran Swaminathan 06 January 2025
The thrill of a new SIM card quickly turned into a chilling experience for Praveen Kumar. Like any tech-savvy individual, Mr Kumar was thrilled to add a secondary mobile connection to his repertoire. Little did he know this decision would unravel a startling flaw in a widely-used...

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Moneylife Digital Team 03 January 2025
Taking cognisance of outrage on social media about allegations of price manipulations by app aggregators, including apps used for ride-hailing (cab or taxi), food delivery and online ticket booking, and use of differential pricing based on the mobile device, the Union ministry of consumer...

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Adam Griffin from Seattle in the US is still in disbelief over how quickly he was robbed of nearly US$500,000 in cryptocurrencies. A scammer called him using a real Google phone number to warn his Gmail account was being hacked, sent email security alerts directly from google.com and ultimately...

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Moneylife Digital Team 03 January 2025
The insurance regulatory and development authority of India (IRDAI) has directed that claim settlement should be done immediately or within an hour to ensure no delay in discharge from the hospital. However, six in ten health insurance policy owners surveyed who filed a claim in the past three...

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Moneylife Digital Team 02 January 2025
Coming down heavily on government authorities in regularising illegal constructions by condoning and ratifying the violations and illegalities, the Supreme Court (SC) ruled that all the necessary service connections, such as electricity, water supply and sewerage and loans, should be given by...

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Shirish Shanbhag 02 January 2025
In many Societies, the absence of a Will or a clear nomination often creates challenges in transferring property in a cooperative housing society (CHS/Society). Questions about rightful ownership, legal documentation and the role of society management frequently arise. Similarly, disputes over...

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