CONSUMER ISSUES


In the past six months, the national consumer disputes redressal commission (NCDRC) and the Supreme Court of India (SC) have delivered several consumer-friendly rulings on real-estate delays. It is a heartening development, given that housing remains the single biggest investment for most...

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In August 2025, an 82-year-old man living alone in Delhi — his children abroad — received a WhatsApp video call. The callers impersonated officers from the directorate of enforcement (ED) and the central bureau of investigation (CBI) and shared what appeared to be orders (forged) from the...

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Chandramouli Mohan 16 April 2026
In August 2023, the Reserve Bank of India (RBI) set out to correct a long-standing unfair practice in lending. Through its circular (now withdrawn) DoR.MCS.REC.28/01.01.001/2023-24 dated 18 August 2023, it directed banks and non-banking finance companies (NBFCs) to abolish the practice of...

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Shirish Shanbhag 16 April 2026
Cooperative housing society (CHS/the Society) members are often confronted with decisions that raise questions about fairness, legality and the limits of a Society’s authority. Whether it is the imposition of additional charges on tenants, the recovery of fees on behalf of a builder or...

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Moneylife Digital Team 15 April 2026
Reserve Bank of India (RBI) has proposed a set of new safeguards to tackle the sharp rise in digital payment fraud. These include ideas such as introducing a short delay in certain transactions, requiring additional checks for vulnerable users and giving customers more control over their...

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Moneylife Digital Team 14 April 2026
While upholding compensation for mental agony and granting affected customers the liberty to approach civil courts for recovery of actual losses, the national consumer disputes redressal commission (NCDRC) has dismissed a batch of 57 revision petitions in a long-running dispute involving...

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Moneylife Digital Team 10 April 2026
In a significant relief for home-buyers, the national consumer disputes redressal commission (NCDRC) has lifted the corporate veil between Ansal Hi-Tech Township Ltd (AHTTL) and its parent Ansal Properties and Infrastructure Ltd (APIL), holding them jointly liable to satisfy long-pending refund...

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Something unsettling is happening on the highways in and around Mumbai. Organised gangs are posing as loan recovery agents, chasing down vehicles, forcing drivers to stop and using a mix of intimidation and fake documentation to extort money. Two recent incidents — one on the Eastern Express...

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Shirish Shanbhag 09 April 2026
Redevelopment continues to throw up complex disputes for cooperative housing society (CHS/the Society) members, especially when developers deviate from agreed terms or when structural changes create conflicts among stakeholders. Issues such as misuse of Society spaces, questions around...

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Moneylife Digital Team 08 April 2026
The Supreme Court recently held that borrowers are not entitled to a personal hearing before their loan accounts are classified as 'fraud' under Reserve Bank of India (RBI) directions (State Bank of India v. Amit Iron).   A bench of justices JB Pardiwala and KV Viswanathan held "Rajesh...

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Moneylife Digital Team 03 April 2026
In a sharp policy reversal, the Union ministry of civil aviation (MoCA) has kept in abeyance its directive mandating airlines to offer at least 60% of seats on every flight free of charge, less than a month after announcing the passenger-friendly measure.   In an order issued on 2 April 2026,...

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Shirish Shanbhag 02 April 2026
Redevelopment, ownership rights and society governance continue to be areas where members of a cooperative housing society (CHS/the Society) often face confusion and conflict. Disputes may arise over developers' misuse of common spaces, lack of co-owners' consent, or procedural issues such as...

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Moneylife Digital Team 02 April 2026
The Bombay High Court has upheld an order allowing a home-buyer to withdraw funds deposited by a developer as a pre-condition for filing an appeal under the Real Estate (Regulation and Development) Act (RERA), holding that such withdrawal is not barred during the pendency of appellate...

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Moneylife Digital Team 02 April 2026
A dispute between a customer and Kotak Mahindra Bank over the closure of a savings account has escalated into a regulatory and legal battle, raising questions over the interpretation of telecom-based risk alerts and banking compliance norms.   The case, linked to a complaint before the...

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Moneylife Digital Team 27 March 2026
Confusion over rules, recurring disputes and weak governance continue to plague cooperative housing societies (CHS), often turning routine matters into prolonged conflicts. Addressing this gap, Moneylife Foundation on 26 March 2026 unveiled A Practical Handbook for Housing Societies at a...

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Shirish Shanbhag 26 March 2026
Residents and members of a cooperative housing society (CHS/the Society) often face practical challenges that range from documentation and ownership issues to questions about governance and day-to-day management. Whether it is letting out a portion of property, transferring ownership after the...

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Moneylife Digital Team 25 March 2026
The ongoing liquified petroleum gas (LPG) crisis triggered by the West Asia conflict has prompted the Indian government to issue what may be its most significant energy infrastructure reform in years. The Natural Gas and Petroleum Products Distribution (Through Laying, Building, Operation and...

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Moneylife Digital Team 25 March 2026
While upholding an order directing PNB MetLife India Insurance Company Ltd to pay ₹22.75 lakh to a policyholder’s family, the national consumer disputes redressal commission (NCDRC) dismissed the insurer’s appeal in a case involving alleged suppression of a pre-existing illness.   In its...

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As Indians grapple with gas shortages following the attack on Iran, brace for higher inflation and its ripple effect on agriculture to electronics, a more personal worry eclipses the headlines for millions of middle-class families: the fading promise of health insurance delivery. Premiums have...

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Shirish Shanbhag 20 March 2026
Disputes in a cooperative housing society (CHS/the Society) often arise from a lack of clarity regarding the rights and responsibilities of members and the managing committee. Issues such as whether maintenance charges can be withheld in the event of unresolved repairs, how a flat is...

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