CONSUMER ISSUES


Moneylife Digital Team 15 September 2026
The Insurance Regulatory and Development Authority of India (IRDAI) has imposed a ₹1 crore penalty on Canara HSBC Life Insurance Company Ltd for mis-selling a deferred annuity policy to an 88-year-old senior citizen through its corporate agent, Canara Bank. IRDAI also directed the insurer to...

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Moneylife Digital Team 15 September 2026
The Indian government has formally set a ₹2,000 threshold for unified payments interface (UPI) transactions that are exempt from charges, a move that protects smaller digital payments but also opens the door to a future merchant discount rate (MDR) regime on higher-value transactions. Last...

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Moneylife Digital Team 12 September 2026
The union government has tightened India's e-commerce rules, bringing stricter requirements for online platforms on consumer complaints, search rankings, sponsored listings, discounts, dark patterns, seller disclosures and the use of customer data.   The department of consumer affairs on...

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SVVN Babji Rao 11 September 2026
A fictional investigative series inspired by patterns observed in publicly documented corporate governance failures   It's seven in the morning and he had done this a hundred times before. Two days since his salary had come in. He stopped at the ATM on his way to office, meaning to withdraw...

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There is a particular kind of online trap that works precisely because it does not even look like a scam at all. No threatening message. No stranger posing as a bank official. No demand for a one-time passcode (OTP). Just an app, an attractive offer, a free trial or a trial fee so small it...

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Moneylife Digital Team 11 September 2026
The Food Safety and Standards Authority of India (FSSAI) on Thursday indicated that it may move away from its proposed two-stage approach to front-of-pack warning labels and instead cover packaged foods that are high in even one nutrient of concern, such as sugar, salt or fat. The shift came...

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Shirish Shanbhag 10 September 2026
Cooperative housing societies often struggle to strike a balance between collective decisions and members' individual concerns. Redevelopment can promise better homes and improved amenities, but it can also raise questions about the financial burden on a cooperative housing society (CHS/the...

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Moneylife Digital Team 09 September 2026
A technical failure in the UK's air traffic control system disrupted air travel across the country, grounding hundreds of flights and affecting long-haul services between the UK and India.   The disruption, which began on Tuesday, hit several major airports, including London's Heathrow,...

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Moneylife Digital Team 08 September 2026
The cost of preparing a home-cooked meal increased in August, with the price of a vegetarian thali rising 1% year-on-year (y-o-y) and a non-vegetarian thali becoming 5% more expensive, according to a monthly food-cost indicator released by CRISIL Intelligence. The increase was driven mainly by...

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Moneylife Digital Team 07 September 2026
Reserve Bank of India (RBI) has imposed a combined penalty of ₹34.90 lakh on three credit information companies (CICs): TransUnion CIBIL Ltd, CRIF High Mark Credit Information Services Pvt Ltd and Equifax Credit Information Services Pvt Ltd for failing to credit compensation to eligible...

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The July 'cockroach' protests at Jantar Mantar in New Delhi brought forward two important outlooks. First, students and youngsters who make up 'Gen Z' have emerged as a very strong voice for all who are oppressed. The second, and most important, is Gen Z bypassing legacy media (read: TV...

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Shirish Shanbhag 03 September 2026
Cooperative housing societies often find themselves caught between two competing responsibilities: maintaining common areas and essential services, on the one hand, and responding fairly to individual members’ grievances on the other. When repairs are delayed, members from a cooperative housing...

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For Tukaram Mundhe, the officer from the Indian Administrative Services (IAS), who took charge of Maharashtra's food and drug administration (FDA) department in May, an expiry date printed on a food packet is not a technicality. "An expiry date is not just ink on a package. A nutrition label is...

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Debayan Roy (Bar  and   Bench) 02 September 2026
The Supreme Court on Wednesday directed all States to respond within 3 weeks to a status report submitted by Amicus Curiae highlighting vacancies in district and state consumer commissions.   A Bench of Chief Justice of India (CJI) Surya Kant and Justices Joymalya Bagchi and V Mohana also...

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Moneylife Digital Team 02 September 2026
The Supreme Court has held that a third or referee member of the national consumer disputes redressal commission (NCDRC) does not commit an illegality warranting interference under Article 227 of the Constitution merely because the member, while answering questions referred to him, proceeds to...

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Moneylife Digital Team 02 September 2026
A Hyderabad consumer commission has held that a hospital cannot delay life-saving treatment by waiting for the consent of a patient's family when the patient is unconscious and requires urgent intervention and awarded ₹1 crore compensation to the parents of a 30-year-old PhD scholar who died...

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Moneylife Digital Team 01 September 2026
Mumbai and the wider Mumbai metropolitan region (MMR) have entered September with a series of price increases affecting daily commuters and businesses. Auto-rickshaw and black-and-yellow taxi fares have been raised from Tuesday, while Mahanagar Gas Ltd (MGL) has increased prices of compressed...

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Moneylife Digital Team 31 August 2026
The central consumer protection authority (CCPA) has imposed a ₹1 lakh penalty on United Biscuits Pvt Ltd, formerly known as Pladis India Pvt Ltd, for allegedly misleading consumers by marketing McVitie’s Whole Wheat Marie Biscuits as, 'Whole Wheat' despite the product containing only 19.5%...

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The unified payments interface, or UPI, has changed the way Indians pay for things — splitting a restaurant bill, paying the vegetable vendor, booking a train ticket and sending money to family. What used to involve queues, cheques or, at the very least, a bit of faff now happens in seconds,...

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Shirish Shanbhag 27 August 2026
Disputes in a cooperative housing society (CHS/the Society) often begin with what appears to be a straightforward question of ownership or convenience, but the underlying issue is frequently one of access, boundaries and documentary rights. Where common areas or access routes in a CHS are...

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