CONSUMER INTEREST


Moneylife Digital Team 01 April 2013
District Forum observes LIC had not ‘applied its mind’ while denying the claim Life Insurance Corporation of India (LIC) has been directed by the New Delhi District Consumer Disputes Redressal Forum to pay Rs1 lakh to the husband of a policyholder. The District Forum observed that LIC...

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Redressal of consumer complaints can entail approaching the insurance ombudsman, the consumer courts and even taking help of social media, RTI and police complaints. There are options available today to build pressure on errant service or goods providers so that they do the...

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Moneylife Digital Team 30 March 2013
The petrol variants of the car are priced between Rs7.38 lakh and Rs8.84 lakh while the diesel versions are priced between Rs8.27 lakh and Rs9.79 lakh India’s largest passenger car maker Maruti Suzuki India on Friday launched an all-new version of its mid-size sedan SX4 in the country,...

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Moneylife Digital Team 29 March 2013
The carrier was directed to pay Rs50,000 as compensation to a woman flier for causing her inconvenience by not loading her luggage in the flight State-run carrier Air India has been asked to pay Rs50,000 as compensation to a woman passenger for not loading her luggage during her flight...

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Moneylife Digital Team 25 March 2013
Public sector insurer United India Assurance has been ordered by the National Consumer Disputes Redressal Commission (NCDRC) to pay punitive costs of Rs25,000 to Surinder Pal, in addition to the claim amount of Rs1,10,000 with interest at 9% from 28 April 2006. NCDRC held that the...

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Moneylife Digital Team 25 March 2013
Online ticket booking portal www.irctc.com, run by Indian Railway Catering and Tourism Corporation Ltd, will soon enter e-commerce, according to reports. The railway ministry’s arm will compete with other retailers such as Flipkart and Yebhi. It will first start retailing books and mobile...

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Moneylife Digital Team 25 March 2013
NCDRC has dismissed an appeal filed by Indian Airlines (now Air India Ltd) regarding delay of one of its flights in May 2006, thereby upholding the order of Kerala State Consumer Disputes Redressal Commission to award Rs50,000 as compensation to K Balachandran Thampi and his daughter, Satya...

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Car offers are galore. Don’t believe what the manufacturer or dealer says A ‘free’ car offered with an apartment has been a sales gimmick for some time now. It is not really free, but built into the price. But getting a small car from the same manufacturer ‘free’ on purchase of a new car...

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B Vaidyanathan 18 March 2013
If Supreme Court, which everyone normally looks upon as the saviour of the common man, has not done justice to the consumers or the consumer movement, where will the consumers go? Voluntary consumer movement got a fillip in 1986 after the promulgation of the Consumer Protection Act....

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Moneylife Digital Team 18 March 2013
The New Delhi District Consumer Disputes Redressal Forum observed that LIC had “misdirected itself” by not showing any evidence that the deceased was suffering from asthma prior to availing the policy and had not “applied its mind” while denying his claim Life Insurance Corporation of...

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Bhamy V Shenoy 15 March 2013
Why the consumers are taken for a ride, while buying goods and services from the public, private and government institutions? Why the Consumer Protection Act has failed to usher in the much expected consumer revolution? What we can do to bring about real reforms Celebrating World...

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Tyres from sports utility vehicles add significant costs to your car maintenance Afriend of mine, who had bought one of those extremely popular low-cost utility vehicles masquerading as ‘sports utility vehicles’ (SUVs), learnt his lesson when it came to changing tyres. First of all,...

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Moneylife Digital Team 12 March 2013
Moneylife Foundation, as the voice of 21,500 savers, has sent a memorandum to the RBI, pointing out why this move is premature, ill-conceived, impractical and hugely detrimental to the interests of consumers   The Reserve Bank of India recently issued a discussion paper titled...

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In a mockery of RBI's independence, a lowly under-secretary of Dept. of Financial Services has issued a fatwa to government banks to penalise you if you pay your credit cards due by cheque! The under-secretary got this idea from HDFC Bank!   Nearly a month after Moneylife Foundation...

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Moneylife Digital Team 27 February 2013
Delhi residents Sachin Dhiman and Sharnya had alleged that a retail outlet of IRCTC had sold each of them a bottle of Maaza having MRP of Rs12 for Rs15 The New Delhi District Consumer Disputes Redressal Forum has imposed a fine of Rs10 lakh on the Indian Railway Catering and Tourism...

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Moneylife Digital Team 23 February 2013
In the second of this two-part series, Naveena Israni traverses the hills of Sri Lanka and sheds light on the country’s architectural, religious and cultural heritage In  our previous issue, we gave you general travel tips on Sri Lanka, followed by a tour of the beach town of Bentota and...

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Moneylife Digital Team 18 February 2013
The consumer forum directed the bank to issue a no-dues certificate to Delhi-resident Vinay Chola and to reconsider a fresh card for him. The forum also awarded him compensation of Rs25,000 towards litigation charges and harassment caused to him The New Delhi District Consumer Disputes...

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Travel applications, highly popular in the West, are now gaining traction in India Airlines took to paperless ticketing to put a stop on wasteful expenditure on tonnes of paper tickets. As a result, ticketing made its way to electronic media, namely, phone and email, all over the world,...

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For a rail commuter, health is more important and therefore, an increasingly large number of railway passengers are playing it safe by bringing their own food and light bedding. So, why not make food and bedroll charges optional on Garib Rath trains? If you have ever booked a ticket on a...

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The scooter has distinct advantages which cannot be matched by motorbikes The scooter seems to be making a come back. Bajaj Auto had decided to concentrate more on motorcycles a few years ago and is now depending, in a large way, on its three-wheeler product. This must be one company...

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