CONSUMER INTEREST


Shirish Shanbhag 04 December 2025
Issues around ownership transfer, joint-holder rights and charges levied by a cooperative housing society (CHS/the Society) continue to cause confusion for many members. While CHS bye-laws provide detailed guidance on what societies can and cannot do, managing committees often follow informal...

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Moneylife Digital Team 03 December 2025
In a significant reversal, the Union government withdrew its directive on Wednesday, mandating the pre-installation of the Sanchar Saathi app on all smartphones sold in India, just days after issuing a sweeping order that sparked political outrage, public pushback and intense scrutiny from...

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Moneylife Digital Team 03 December 2025
Indian carrier IndiGo is forced to cancel more than 70 flights across the country on Wednesday, with operations severely disrupted at major hubs including Bengaluru and Mumbai. Several arrivals and departures were affected throughout the day, as the carrier struggled with a worsening crew...

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Moneylife Digital Team 03 December 2025
Dismissing a writ appeal filed by State Bank of India (SBI), the Gauhati High Court (HC) has upheld an earlier order directing the Bank to refund  ₹94,204.80 to a customer whose savings account was fraudulently debited through three unauthorised electronic transactions in October 2021. The...

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Moneylife Digital Team 02 December 2025
Indian banks have returned ₹10,297 crore to rightful owners or depositors in forgotten or inactive deposits over the past three years, according to a written reply in the Rajya Sabha on Tuesday by Pankaj Chaudhary, the minister of state for finance. The refunds span bpublic and private sector...

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KBS Sidhu 02 December 2025
SIMless WhatsApp a Thing of the Past?   1. What Exactly Has the Government Done?   On the last working day of November 2025, the department of telecommunications (DoT)—reportedly acting unilaterally, without any meaningful consultation with key stakeholders such as the telecom service...

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Moneylife Digital Team 02 December 2025
The Union government’s latest directive requiring mobile manufacturers to pre-install the Sanchar Saathi application on all handsets sold in India has ignited a sharp political and public backlash, with critics alleging an unprecedented intrusion into citizens’ digital privacy. Amid mounting...

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Moneylife Digital Team 01 December 2025
In a sweeping move that could reshape how millions of Indians use popular messaging platforms, the Union government has directed apps such as WhatsApp, Telegram, Signal, Snapchat, ShareChat, JioChat, Arattai and Josh to ensure their services cannot be accessed unless users have an active SIM...

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Moneylife Digital Team 01 December 2025
Delivering a stringent order against Niva Bupa Health Insurance Company Ltd, the Mumbai suburban district consumer disputes redressal commission has directed the insurer to reimburse ₹66.50 lakh to a Juhu resident whose overseas cancer treatment claim was rejected on grounds later found to be...

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Moneylife Digital Team 28 November 2025
The department of financial services (DFS) under Union ministry of finance (MoF) is collaborating with Reserve Bank of India (RBI) to create a comprehensive digital platform that will consolidate all types of dormant financial holdings, including bank deposits, insurance claims, mutual fund...

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Mumbai police’s economic offences wing (EOW) has uncovered two major financial frauds that show how sophisticated networks are targeting unsuspecting investors — from first-time traders to senior citizens who have inherited assets.   In one of the cases, the EOW’s economic intelligence unit...

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Shirish Shanbhag 27 November 2025
Buying, inheriting or modifying a home within a cooperative housing society (CHS/the Society) can quickly become complicated when paperwork, legal requirements and Society procedures do not align. This week’s questions reflect several recurring issues faced by members, including delays in...

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Moneylife Digital Team 27 November 2025
Upholding concurrent findings that Care Health Insurance Ltd wrongly repudiated a claim arising from the death of a Gujarat resident who fell from a mango tree, the national consumer disputes redressal commission (NCDRC) has dismissed two second appeals filed by the insurer. The order, reserved...

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Moneylife Digital Team 26 November 2025
Dismissing a second appeal filed by United India Insurance Company Ltd, the national consumer disputes redressal commission (NCDRC) upheld a state commission order directing payment of 75% of the insured amount to the family of a man who died in a road accident. The NCDRC bench of presiding...

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Bar  and   Bench 25 November 2025
A District Consumer Disputes Redressal Commission in Delhi recently ordered Lenovo Private Limited to pay ₹45,000 to compensate a customer for a laptop's recurring defect and for failing to provide an effective resolution through its after-sales process [Mohd. Danish v. Lenovo Private Limited &...

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Kulvinder Singh Sethi 24 November 2025
India’s digital finance revolution began with promises of speed, inclusion and empowerment. Citizens were assured they could borrow instantly, repay flexibly and access credit without paperwork or prejudice. Yet, beneath the sleek interfaces and AI-driven nudges, a quieter reality has...

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Adv (Dr) Prashant Mali 24 November 2025
Financial inclusion was never the problem. Lack of financial hygiene was. And today, the prime minister’s Jan Dhan Yojana (PMJDY or Jan Dhan), once celebrated as the world’s largest banking inclusion project, is quietly mutating into India’s most vulnerable attack surface for cybercrime.    I...

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SN Thyagarajan (Bar  and   Bench) 21 November 2025
The Central Consumer Protection Authority (CCPA) recently found that online pharmacy PharmEasy auto-subscribed users to a paid service without obtaining explicit consent, holding that the design amounted to the “basket sneaking” dark pattern.   The regulator imposed a ₹2 lakh penalty and...

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Two recent incidents show how cybercriminals are quickly changing their tactics to fool even alert and well-informed people. From fake advertisements on social media to malicious files disguised as documents, and even Ponzi-style investment schemes misusing the Union finance minister’s name and...

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Shirish Shanbhag 20 November 2025
Disputes over property transfers, unauthorised alterations and the rights of legal heirs continue to be common concerns in a cooperative housing society (CHS/the Society). This week’s questions highlight three such issues: the procedure for transferring a flat purchased through an auction when...

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