CONSUMER INTEREST


Moneylife Digital Team 27 November 2025
Upholding concurrent findings that Care Health Insurance Ltd wrongly repudiated a claim arising from the death of a Gujarat resident who fell from a mango tree, the national consumer disputes redressal commission (NCDRC) has dismissed two second appeals filed by the insurer. The order, reserved...

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Moneylife Digital Team 26 November 2025
Dismissing a second appeal filed by United India Insurance Company Ltd, the national consumer disputes redressal commission (NCDRC) upheld a state commission order directing payment of 75% of the insured amount to the family of a man who died in a road accident. The NCDRC bench of presiding...

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Bar  and   Bench 25 November 2025
A District Consumer Disputes Redressal Commission in Delhi recently ordered Lenovo Private Limited to pay ₹45,000 to compensate a customer for a laptop's recurring defect and for failing to provide an effective resolution through its after-sales process [Mohd. Danish v. Lenovo Private Limited &...

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Kulvinder Singh Sethi 24 November 2025
India’s digital finance revolution began with promises of speed, inclusion and empowerment. Citizens were assured they could borrow instantly, repay flexibly and access credit without paperwork or prejudice. Yet, beneath the sleek interfaces and AI-driven nudges, a quieter reality has...

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Adv (Dr) Prashant Mali 24 November 2025
Financial inclusion was never the problem. Lack of financial hygiene was. And today, the prime minister’s Jan Dhan Yojana (PMJDY or Jan Dhan), once celebrated as the world’s largest banking inclusion project, is quietly mutating into India’s most vulnerable attack surface for cybercrime.    I...

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SN Thyagarajan (Bar  and   Bench) 21 November 2025
The Central Consumer Protection Authority (CCPA) recently found that online pharmacy PharmEasy auto-subscribed users to a paid service without obtaining explicit consent, holding that the design amounted to the “basket sneaking” dark pattern.   The regulator imposed a ₹2 lakh penalty and...

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Two recent incidents show how cybercriminals are quickly changing their tactics to fool even alert and well-informed people. From fake advertisements on social media to malicious files disguised as documents, and even Ponzi-style investment schemes misusing the Union finance minister’s name and...

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Shirish Shanbhag 20 November 2025
Disputes over property transfers, unauthorised alterations and the rights of legal heirs continue to be common concerns in a cooperative housing society (CHS/the Society). This week’s questions highlight three such issues: the procedure for transferring a flat purchased through an auction when...

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KBS Sidhu 19 November 2025
When I woke up this afternoon from my nap in India, I sensed something was wrong even before I picked up my phone. My Twitter feed refused to refresh—had my account been suspended? The Wi-Fi internet was perfectly stable; Gmail opened without hesitation and Google Search responded instantly....

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Moneylife Digital Team 19 November 2025
In a significant ruling underscoring the responsibilities of banks in securing electronic transactions, the national consumer disputes redressal commission (NCDRC) has dismissed a revision petition filed by the State Bank of India (SBI) and upheld findings that the bank failed to prevent...

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Moneylife Digital Team 19 November 2025
The United States (US) healthcare market is a substantial and complex sector, with expenditure projected to rise from approximately US$4,700bn (billion) in 2023 to US$6,100bn by 2028, indicating a 5.5% compound annual growth rate (CAGR). This market, where per capita spending reached around...

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Moneylife Digital Team 18 November 2025
Major internet infrastructure providers Cloudflare and Amazon Web Services (AWS) suffered outages on Tuesday, disrupting access to hundreds of websites and services worldwide, according to real-time data from Downdetector. The incident marks the second AWS-related disruption in a month and...

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Moneylife Digital Team 18 November 2025
Navi Mumbai International Airport (NMIA), India’s newest greenfield airport, will begin commercial operations on 25 December 2025, marking a major expansion of aviation capacity in the Mumbai Metropolitan Region (MMR). The airport will launch with 23 scheduled daily departures during its...

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Moneylife Digital Team 18 November 2025
The national consumer disputes redressal commission (NCDRC) has upheld a series of orders against Reliance Nippon Life Insurance Company Ltd, concluding that insurance agents had mis-sold long-term insurance policies to vulnerable customers through deception, misrepresentation and concealment...

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Moneylife Digital Team 17 November 2025
The Supreme Court (SC) on Monday issued notice to the Union government on a far-reaching public interest litigation (PIL) that challenges opaque, unpredictable and allegedly exploitative pricing practices in India’s civil aviation sector. The bench of justice Vikram Nath and justice Sandeep...

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Moneylife Digital Team 17 November 2025
With online fraud against older adults rising at an alarming pace, the Silver Age Foundation for Elders organised a ‘Masterclass on Cyber Safety for Elders’ in Bhubaneswar on Saturday, drawing over 120 senior citizens seeking clarity on fast-evolving digital threats. The session focused on...

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Prachi Salve  and   Geeta Kashyap (IndiaSpend) 17 November 2025
In March 2025, the Ministry of Railways had stated that most of its divisions maintain “over 90% punctuality”. Behind the headline figure lies the everyday reality of passengers, with the punctuality index actually declining. Reliance on diesel locomotives, signal failures and congestion lead...

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A disturbing trend is spreading across India — fraudsters are using leaked personal and business data to pose as government officials. They are calling citizens and company representatives on the phone and through WhatsApp, threatening them with legal action or arrest. These scams are becoming...

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Ritwik Choudhury (Bar  and   Bench) 14 November 2025
The Supreme Court recently held that a company purchasing software to organise or automate its business processes cannot claim to be a “consumer” under the Consumer Protection Act, 1986 [Poly Medicure Ltd. vs. M/S Brillio Technologies Pvt. Ltd.].    A Bench of Justices JB Pardiwala and Manoj...

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Shirish Shanbhag 13 November 2025
Issues of ownership, maintenance and the use of common areas continue to be the most frequent sources of conflict in a cooperative housing society (CHS/the Society). This week, I am addressing three such common situations that many members face — each highlighting how the model bye-laws clearly...

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