CONSUMER INTEREST


IANS 16 December 2019
Fast-moving consumer goods (FMCG) firms have topped the list of customers' complaints list for over-charging ever since the new indirect tax regime Goods and Services Tax (GST) was rolled out on 1 July 2017.   Restaurateurs came second, followed by entertainment and media...

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IANS 16 December 2019
Facebook has joined hands with top retailers who are sending the social networking giant data on what the customers are buying in retail stores. Facebook, in turn, is targeting those customers with specified ads.   Not just online shopping, Facebook is able to track what customers buy...

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IANS 13 December 2019
The national anti-profiteering agency has slapped a Rs 90 crore penalty on FMCG giant Nestle India for not passing on the benefit of the goods and services tax (GST) reduction to consumers. It also asked Nestle to deposit the amount within 3 months.   The maker of products, like Maggi...

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IANS 13 December 2019
The much hailed accreditation as financial creditors to home buyers now comes with riders. Home buyers, willing to take the developer to an insolvency court, will now have to ensure that a minimum of 100 home buyers or 10 per cent of the total home buyers file for bankruptcy against the...

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IANS 10 December 2019
With Christmas around the corner, cybersecurity firm McAfee on Tuesday revealed that 56.1 per cent Indians have fallen victim to discount scams by clicking on malicious links during holiday shopping online.   The year-end festivities present a variety of threats to consumers shopping...

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Major telecom operators Reliance Jio, Vodafone Idea, and Bharti Airtel have partially ended the happy days of free or near-free calls with a 40% increase in tariff on pre-paid plans. All these service providers have tried to sweeten the blow by claiming to provide additional data and other...

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IANS 07 December 2019
Maruti Suzuki on Friday announced to recall 63,493 units of 'petrol smart hybrid' variants of Ciaz, Ertiga and XL6 models due to a likely issue with their motor generator units (MGU).   In a regulatory filing, the company said: "A possible defect may have occurred in the MGU during...

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IANS 05 December 2019
The Reserve Bank of India (RBI) will introduce a new type of prepaid payment instrument (PPI) which could be used only for purchase of goods and services up to a limit of Rs 10,000.   Accordingly, the loading of such PPI will be only through a bank account and it could be used for...

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Farhan Shaikh 05 December 2019
Over the past few days, customers of HDFC Bank are unable to access its net banking facility. Many of them stormed social media, like Twitter, with complaints that its online banking site and the app were not operational or working properly.   HDFC Bank says it has rectified the...

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In over 19 years of its existence, the Deposit Insurance and Credit Guarantee Corp (DICGC) has never ever asked for inspection of any bank or financial institution insured with it, despite the fact that cooperative banks seem to fail at the rate of about one every month.    The DICGC...

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Moneylife Digital Team 04 December 2019
Strange as it may sound, the Telecom Regulatory Authority of India (TRAI) does not know if telecom services-providers are enforcing tariffs for unsolicited data package along with voice service on subscribers.    Ravi Shankar Prasad, minister of communications, law & justice and...

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IANS 04 December 2019
As HDFC Bank customers stormed Twitter with complaints that its online banking site and the app were not operational or working properly, the bank on Tuesday said it regretted the inconvenience to customers, and its experts were on the job to resolve the glitch.   "We apologise that...

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Moneylife Digital Team 03 December 2019
The Justice RM Lodha (retd) Committee appointed in the PACL Ltd matter has decided to allow investors or applicants with claims of up to Rs5000 to rectify deficiencies found in their applications. The Committee, however, has not given any date or more details about the rectification process....

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Partially ending the free call regime, major telecom operators Reliance Jio, Vodafone Idea, and Bharti Airtel have increased pre-paid tariff by more than 40% across the recharges. However, operators are trying to compensate customers with enhanced data and other services. While Jio has...

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TruthInAdvertising.org 02 December 2019
TINA.org investigates what's behind the cruelty-free logos on the labels of cosmetic products.   When it comes to cosmetics claims, a 2015 Nielsen survey found that nothing is more important to consumers than the phrase “not tested on animals.”   But without a legal definition...

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Maya M 28 November 2019
Ever since the Union minister for road transport & highways, Nitin Gadkari, directed National Highway Authority of India (NHAI) to issue free of cost FASTags to people till 1 December 2019, the move has led to a lot of confusion among commuters over the payments.    This is because...

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Moneylife Digital Team 27 November 2019
The giant State Bank of India (SBI), a public sector undertaking, is fast earning the distinction of coming up with a myriad ways of extracting penal charges from customers.    After experimenting with levying charges for cheque payments on credit card dues below Rs2,000, SBI Card, a...

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IANS 21 November 2019
WhatsApp snooping via Israeli spyware Pegasus has shown smartphones have become new-age surveillance tools and now, security researchers have identified that selfie camera in your smartphone can easily spy on you.   According to Erez Yalon and Pedro Umbelino, security researchers at...

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IANS 20 November 2019
State-run construction major NBCC (India) in its resolution plan for the insolvent Jaypee Infratech (JIL) has said it would pay a total of Rs 62.40 crore to those homebuyers who have sought refund of their consideration amount towards allotment of flats instead of the delayed...

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I have been a customer of the Indian Oil-owned petrol pump, opposite the famous Siddhivinayak Temple (Mumbai), for decades. When I drove in on Sunday, 17th November at 11am, there was the usual query to check for engine oil and coolant. Since I had noticed that the coolant level looked rather...

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