CONSUMER INTEREST


Moneylife Digital Team 21 November 2018
In a major, pro-consumer move after Sandeep Bakshi took over as the CEO and Managing Director of ICICI Bank, it gone ahead and send its code of commitment to customers — not only for retail customers but also for small, medium and micro enterprises. It may be recalled that this code, was...

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To my night prayers for good health and peace, I am adding a new prayer, to “save us from our ‘service providers’.” Whether it is the municipal corporation, water supply, electricity undertaking or telecom services, most of the government service providers harass citizens with their...

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Moneylife Digital Team 14 November 2018
The Competition Commission of India (CCI) has ordered a probe against Railways and Indian Railway Catering and Tourism Corp Ltd (IRCTC) for abusing their monopoly by charging higher than the actual base fare on the pretext of rounding off.    Meet Shah and Anand Ranpara, residents of...

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Moneylife Digital Team 13 November 2018
A student is also a consumer and can file complaints against educational institutions if it fails to adhere to the rules and regulations of the University Grants Commission (UGC) or are found to make bogus claims and are involved in malpractices, rules the Maharashtra State Consumer Dispute...

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Consumers planning to seek redress for deficient products or services must make it a point to file their complaint before the appropriate forum under the Consumer Protection Act (COPRA). The statute decides this on the basis of two issues—location and pecuniary or financial jurisdiction.  The...

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Moneylife Digital Team 08 November 2018
The Maharashtra Real Estate Regulatory Authority (MahaRERA) has directed Skyline Construction Co, part of the RNA group, to refund Rs1.58 crore along with an interest of 10.55% to a homebuyer for delay in possession. The authority, while giving the judgement accepted as valid, the allotment...

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Moneylife Digital Team 05 November 2018
While Indian consumers are increasingly turning to ecommerce sites for the convenience of making purchases and the discounts they offer, one in every five customers did receive fake products in the past six months, reveals a survey. While 19% consumers admit to receiving a fake product from...

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To provide a simple and cost-effective remedy to redress the grievances of an aggrieved consumer, the Consumer Protection Act (COPRA) was enacted in 1986. A consumer who receives defective goods, or experiences deficiency in any service availed by him, can knock the doors of a consumer forum...

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Bappaditya Chatterjee (IANS) 26 October 2018
More than a year after implementing the Real Estate (Regulation and Development) Act (RERA), the legislation remains a non-starter on the ground in many states, posing a challenge to home-buyers and developers, experts say.   Among the states and Union Territories in India,...

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TruthInAdvertising.org 26 October 2018
If you can see the creature stalking in the darkness, you are not going to be frightened when it jumps out at you. To ensure the scary movie you’re watching at home serves its purpose, you need that darkened hallway or hayfield in which the beast lurks to be shrouded in the deepest...

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TruthInAdvertising.org 24 October 2018
When it comes to cancer, there is reason for hope. Thanks in part to advances in the prevention and treatment of many early-stage cancers, the cancer death rate in the United States has been on the decline since 1991. But this hopeful narrative is tempered by the sobering reality that more...

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Mis-selling of insurance policies by banks (bancassurance channel) is on the rise, thanks to high commissions and business links.  Several banks have invested in life insurance companies and, hence, there is a push for selling policies to bank customers. However, bank officers are now...

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It is not for nothing that Indian courts are clogged and government is the biggest litigant. What is worse, the actions of government agencies in shirking responsibility for deficient service actually ends up harassing the people, tantamount to using public money with no...

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IANS 11 October 2018
While chatbots can be fast and convenient to answer simple queries, most consumers still think they are dumb automated machines and prefer a human on the other end, a new survey from global software company Pegasystems revealed on Thursday.   Seventy two per cent of consumers...

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IANS 09 October 2018
Union Consumer Affairs Minister Ram Vilas Paswan on Tuesday asked the fast-moving consumer goods companies to write the names of their products in Hindi and other regional languages.   Writing the names of products in Hindi and other regional languages, besides English, will bring...

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Moneylife Digital Team 09 October 2018
The Supreme Court on Monday directed Reserve Bank of India to respond within six weeks to representations made by Moneylife Foundation on the unfair practice of banks regarding floating loans.   The bench of Chief Justice Ranjan Gogoi, Justice SK Kaul and Justice KM Joseph, said,...

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TruthInAdvertising.org 04 October 2018
Children of the ’90s will remember huddling around a TV roughly one thousand times thicker than today’s flat screens to watch such titles as “Casper,” “The Lion King,” and “Toy Story” on VHS. Now adults, some may even have children of their own. In fact, we can state with certainty that that...

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Moneylife Digital Team 02 October 2018
The Australian Federal Court has ordered Equifax Australia Information Services and Solutions Pty Ltd (Equifax) to pay penalties totalling Australian $3.5 million for misleading and deceptive and unconscionable conduct in relation to credit report services. This follows joint submissions by...

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IANS 02 October 2018
Mumbai, The Mahanagar Gas Ltd (MGL) on Monday effected sharp revisions in prices of CNS and PNG with effect from Monday midnight, an official spokesperson said.   While the basic prices of CNG has been hiked by Rs.2.66/kg, the domestic PNG has been increased by Rs.1.89/SCM in Mumbai...

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Moneylife Digital Team 27 September 2018
In a shocking incident, Dr Ajay Sood, a non-resident Indian (NRI) settled in the US, found Rs1.33 crore withdrawn from his account in Bank of India, that too when the original cheques are with him even today. He also found that his registered mobile number was changed and an Aadhaar number,...

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