Consumer Interest

The Government proposes to bring in regulations that will give rights to the consumer to seek 24X7 electricity supply in their homes and provide them compensation for any deviation from the stated goal.   Sources said that a consumer charter has been introduced in the new tariff...
Last month, Mumbai-based lawyer and human rights activist Flavia Agnes received a call on her mobile from an ‘executive’ telling her that her know-your-customer (KYC) is expired and he can help her to update it over phone.   The caller told the is co-founder of Majlis Legal Centre, to...
The new Consumer Protection Act, 2019 (CPA, 2019) which came into effect from 20 July 2020, repealing the earlier enactment of 1986 is already being hailed as a success as it gives more power to consumers. Several consumer activists have welcomed the new Act as it broadens the definition of...

COVID-19 has significantly impacted Indian consumers as 78% of the Indian consumers said they have reduced discretionary spending, a new KPMG report revealed on Wednesday.   However, 51% of respondents feel that the impact of Covid-19 will be short-lived and normalcy is not far, said...
For consumers here is good news amidst the coronavirus (COVID-19) pandemic. The new Consumer Protection Act, that has provisions to deal with class actions, product liability, misleading advertisements and liability for celebrity endorsements, while addressing new age developments like...

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