Winning Customer Loyalty

Every company worth its salt admits that the customer is the king. But very few companies are actually able to take it beyond a slogan and make it an essential part of the corporate process. If there is one firm that knows this, it is JD Power and Associates. This firm is best-known for its independent surveys, running over decades. The surveys measure customer satisfaction, product quality...

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Being A Radio Jockey

For those with strong skills of communication here’s an option, says Gaver Chatterjee

Widespread economic growth is creating demand for new services, which, in turn, is creating new career opportunities, giving today’s bright young Indians opportunities to break away from the time-honoured doctor/engineer/IAS officer mould. Today, there are scores of professions one can choose from, which are...

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From BPOs To IPOs
Business Process Outsourcing is a large full-fledged industry today, but there is hardly any company listed from this sector. So, there is no benchmark about their value. The only benchmark has been the value of takeover in the sector such as IBM’s acquisition of Daksh and Indian Rayon’s acquisition of Transworks, but these transactions are not in the public domain. Only the...
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