Travails of Buying Online
Moneylife Digital Team 23 March 2018

Moneylife has often written about how the ministry of consumer affairs is turning a determined blind-eye to online marketplaces, like Amazon selling fake products, which take no responsibility for sourcing. Many online sellers also flout legal metrology rules about quoting the correct MRP and posting readable images of product labels (with mandatory information about expiry dates, weight and ingredients). 

 

Vishnu Prakash, former high commissioner to Canada and South Korea, recently tweeted this warning “Consumers please BEWARE of @Grofers sharp and illegal practices”, when he found that a product he had purchased actually had an MRP that was lower than the price charged to him.  
 
The reaction of Grofers, like all over-funded start-ups, was a cocky offer to credit the difference to his account. It also called the ‘illegality’ an ‘inconvenience’. Mr Prakash refused to accept this and his tweets indicate that the company representatives also called him with a ‘cock-and-bull’ story about the mix up. The discussion ended with Grofers promising that the “needful actions will be taken at our end.”  Well, we are watching. 
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