TRAI to track complaints online

Telecom Regulatory Authority of India (TRAI) has launched Telecom Consumers Complaint Monitoring System (TCCMS) portal, to track and monitor the redressal status of consumer complaints. The website will provide consumers with contact details of consumer care number and general information number of their service provider’s complaint centre and appellate authority.

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    Bank fined for tagging customer as loan defaulter

    The Chandigarh Consumer Disputes Redressal Forum has directed a private sector bank to pay Rs15,000 to its customer for unnecessarily listing him as defaulter in the Credit Information Bureau India Limited’s (CIBIL) list, reported Indian Express. According to complainant Bhajan Pal, in 2003, he took a personal loan of Rs66,000 which he repaid. When he requested the bank for a ‘no dues...

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  • Public Interest   Exclusive
    One more flyover: This time from the BMC!

    The BMC is proposing to construct a 1.3 km Ghatkopar-Mankhurd viaduct. Is the flyover being planned with the intention of increasing mobility of people or motor cars?

    After the commencement of the Mumbai Urban Transport Project (MUTP), a partially World Bank funded project, the Government of Maharashtra (GoMah) embarked on improvement of road infrastructure with the intent to improve the growing road congestions in Greater Mumbai. This was being done through its metropolitan regional planning entity called Mumbai Metropolitan Region Development Authority (MMRDA) bypassing the Municipal Corporation of Greater Mumbai. The planning entity was also given the mandate to execute the near about Rs2,500 crore project called Mumbai Urban Infrastructure Project (MUIP).
    The plans were put down by MMRDA and approved by the GoMah, subverting the essence of democratic process where the local urban body was denied the right to determine its pattern of development, going contrary to the Constitution, especially after the 74th Constitution Amendment Act was passed in the 1992.

    Why is the state government usurping the democratic self governing ethos by doing things precisely in an unaccountable manner? After all it is only the cabinet that clears the actions or proposals of MMRDA and MMRDA comprise of only ‘experts’ in urban and town planning; besides how many in the cabinet are from the city? If one looks at number of members of the legislative assembly, it is substantial—36—good enough to determine which party can come to power, but not strong enough to be in the cabinet that could give vent to the aspirations of the city-dwellers.

    The latest news is that Municipal Corporation of Greater Mumbai (MCGM i.e. BMC) is proposing to construct a 1.3 km Ghatkopar-Mankhurd viaduct.

    There was a time in the developed countries when they thought of mobility can and has to be achieved through use of motorized personal transport. As the need of roads increased, they began providing more roads and grade separators by way of flyovers and viaducts. They have realized to their dismay that such infrastructure does not help in mobility of the people. They only accentuate additional problems such as noise and air pollution and the need for parking infrastructure. They also realized that the congestion point only shifts and distance to be driven increases. Whereas speeds did increase, casualty figures in accidents also increased. Therefore, fundamentally, a flyover is not such a good idea. In fact in Seoul, they even dismantled a flyover and restored a canal and made it accessible open public space with emphasis to public transport, BRTS in particular. It requires courage to do some introspection and decide what public good is. It took a while and plenty of public consultations before the final decision.

    Penalosa, erstwhile mayor of Bogota, Columbia took courage to implement various public friendly projects including the Transmilenio BRTS while exercising his elected mandate to self govern his city.

    The next question to ask is, is the flyover being planned with the intention of increasing mobility of people or motor cars? If it is the former, has the Bus Rapid Transit System (BRTS) been considered in working out details. Since BRTS for Mumbai seems to have been shelved by GoMah for unknown reasons, the subject of flyover obviously would have been thought out with motor cars central to the problem to be addressed.

    It is a positive sign that Uddhav Thackeray has taken the position to reassert the right of a local self government. In the coming two years, the BMC can perform well and should by asserting itself. BRTS, if one analyses dispassionately, is the only option we have to overcome the current road jams and provide mobility to the masses and an option to move out of congestion and associated problems to those using motorized personal vehicles.
    If putting up the Ghatkopar-Mankhurd viaduct is to show reassertion of political will of the Mumbaikar, then it should be welcomed. It would also be politically as well as technically sound if this viaduct as well as all physical infrastructures the BMC wish to take up are with walking, cycling and BRTS central to it.

    (Sudhir Badami is a civil engineer and transportation analyst. He is on Government of Maharashtra’s Steering Committee on BRTS for Mumbai and Mumbai Metropolitan Region Development Authority’s Technical Advisory Committee on BRTS for Mumbai. He is also member of Research & MIS Committee of Unified Mumbai Metropolitan Transport Authority. He was member of Bombay High Court appointed erstwhile Road Monitoring Committee (2006-07). He is member of the Committee Constituted by the Bombay High Court for making the Railways, especially the Suburban Railways System Friendly towards Persons with Disability (2011- ). While he has been an active campaigner against Noise for more than a decade, he is a strong believer in functioning democracy. He can be contacted at [email protected])

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    8 years ago

    I agree that elected reps need to be given their say in matters affecting the electorate. Whether they or even unelected expert bodies use their voices/power to decide wisely ,is another matter. The skywalks all over Mumbai are monstrocities, hardly, ever used, cluttering the urbanscape, devoid of any aesthetics, and perhaps have only helped powers that be to line their pockets. Today's TOI has an article of how various flyovers are either useless in decogesting traffic or are overcrowded. What I fail to understand in that write-up is ;if flyovers are not fully loaded they are being considered useless and if they are fully loaded they are considered inadequate. So what in the expert's view is optimum utility of flyovers? Finally irrespective of who decides, is there a scientific method being followed in arriving at optimal solutions, where all the assumptions made in projects are actually tested on the ground for reality checks? Navi Mumbai authorities have announced 5 flyovers in Palm Beach road where traffic considerations hardly merit so many? Again who decides, what studies have been done, no public participation? Where is governance?


    8 years ago

    Sudhir, thanks for your insights. However, I seem to remember from a previous article as well that even though you are part of the MMRDA's technical committee, you always seem to espouse giving power back to the BMC vs the MMRDA. But this betrays the fact that the BMC has shown itself to be one of the most incompetent authorities when it comes to basic amenities like roads (even Marine Drive has potholes), water supply etc.


    Sudhir Badami

    In Reply to Anonymous 8 years ago

    We as citizens, elect our representatives to BMC. They are supposed to be governing our city. Do they? Or are they allowed to do so? There are cycles of better conditions and worsening conditions. Bad things get remembered and good things are taken for granted. I believe in democratically arrived at decisions or at least, under our governance structure, decisions or proposals ratified by democratically elected bodies. It is clear that MMRDA, a planning agency decides and await GoMah approval without going to people of people's elected representatives. BMC has to pass resolutions in Standing Committees etc In case of MMRDA, it is the cabinet that decides and as I have mentioned, how many from Mumbai are in the cabinet and have voice?

    It does not matter whether I am on GoMah, BMC, MMRDA or Court Committee. We have to make our democratic institution strong and effective.

    Spending Rs 600 odd Cr on skywalks, putting in motion, the Metro and Monorail projects of the costs without any public discussions, due-diligence and public scrutiny is why they all have not progressed well. Incompetence is not monopoly of BMC alone. It runs all over and hence it is best to be incompetent democratically than incompetence imposed by some 'competent' persons!

    It is also unfair to write anonymously if you think you know me to be calling me by only the first name. The least you should do is to send me a seperate email if you wanted to be anonimous to the readers of this article.

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