Savvy credit card issuers are changing the way in which customers used to be profiled and evaluated, finds Sucheta Dalal

A financial newspaper recently reported that a journalist who accepted a lifetime free credit card offer from State Bank of India (in collaboration with GE) was later rejected because journalists are on its negative list. That credit card companies have negative lists and...

Consumers don’t help their cause by either being naive or cunning, argues Sucheta Dalal with some interesting examples of both

Most of us have come across plenty of consumer complaints alleging harassment by high-handed and callous companies. The complaints are often genuine and the service standards can surely do with some improvement. Also, complaints that have languished for months or even...

Graduates will help you file IT returns!

Having made filing income tax returns maddeningly complex and having put taxpayers and their consultants through increasing hardship, the government is now offering a balm. The balm is a bureaucratic concoction and would be as ineffective as the numerous speeches of the finance minister and the various garish ads put out by the ministry, exhorting you...