Ram Gupta’s speed post arrived late and the postal employees demanded bribes to hand over the post. He filed a case and a consumer court awarded him compensation. But the postal authorities fought for the corrupt employees and the apex consumer court cut down Gupta’s compensation! Sucheta Dalal reports

Ram Avatar Gupta of Fatepuri ought to have been a happy man on 1 June 2006. He had won a...

Telecom companies attract the highest customer complaints, says a consumer group study

It also says that most customers were very upset about the poor quality of services offered and misrepresentation and improper billing practices of telecom companies. Improper pricing, faulty instruments and poor access to the network are other issues. Among the practices of telecom companies, one that...

Sucheta Dalal narrates the shocking case of Railways tormenting a 64-year old patient for proof of age!

Several months ago, I received one of those 'horror story' emails that are so bizarre that one tends to disbelieve them. An Information Technology company executive on his way out of a railway station after seeing off his family was routinely asked to produce his platform ticket at the...