Look for companies that lay emphasis on quality of service

I find myself in a dilemma when I switch hats from that of an investment analyst to a consumer, especially of services. As an analyst, I am very bullish on the service sector. I see it as the engine of growth. Whether it is the simple act of buying daily provisions or day-to-day banking or using the Internet for booking tickets, there...

Shreedhar Kanetkar describes a uniquely democratic company and what we can learn from it

Can a company survive without internal auditors? Can it actually thrive if there is no one to double-check expense reports? The answer, it turns out, is yes. There is such a company, and it’s been humming along in this way for a quarter of a century. From its base in Brazil, Semco sells everything from...