Service With a Frown

Look for companies that lay emphasis on quality of service

I find myself in a dilemma when I switch hats from that of an investment analyst to a consumer, especially of services. As an analyst, I am very bullish on the service sector. I see it as the engine of growth. Whether it is the simple act of buying daily provisions or day-to-day banking or using the Internet for booking tickets, there...

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  • Another Year Of Growth

    Earnings momentum and liquidity flows will keep the markets strong in 2008

    In 2007, my advice to investors was to stay in cash. My expectation was that it would be a flat year for the market, with excessive volatility. In retrospect, what I missed out was the earnings growth momentum and the flow of liquidity into the market. Till early September, market behaviour was supportive of my...

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  • Compounding Sin

    SEBI has imported a bizarre practice from the US which makes regulatory violation worthwhile

    Interacting with foreign brokers for the first time (sometime in early 1990s) was awesome. They made out Indian brokers to be crooks; our regulations, silly; and suggested that American brokers were the paragons of virtue. Later, I became wiser. In the West, regulations are made to help brokers. In...

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