SBI Warns Customers about Fake Customer Care Numbers, Mail Ids
Moneylife Digital Team 23 November 2021
The State Bank of India (SBI) has issued a new warning to its customers to remain alert of fraudulent customer care numbers. “Beware of fraudulent customer care numbers. Please refer to the official website of SBI for correct customer care numbers. Refrain from sharing confidential banking information with anyone," the State-run lender said in a tweet.
According to SBI, customers may be cheated when they call the number in the name of State Bank Customer Care in Google search engine. SBI has also suggested ways for customers to keep their accounts safe from online fraudsters in a video. 
SBI has advised its customers that they should only use the toll-free number shared on the bank's website for any loan related information and under no circumstances should the bank account number or debit card details be shared, as customers could end up being cheated.
According to SBI, the customers should not entertain calls from unverified numbers or callers posing as SBI customer care officers. SBI said that customers must refer to the official website of the Bank for correct customer care numbers.
Earlier too, SBI had alerted its customers about fake customer care numbers and fraudulent calls.
Kamal Garg
1 week ago
At least for matters of finance and money and banking transactions, one must be extra careful in calling only mandated numbers and emails. And also extra careful in 'enter', pressing 'yes', etc on mobile as well as email attachments, etc.
Replied to Kamal Garg comment 1 week ago
Idea is good but presently not practical since some mobile networks does not support outgoing calls to those official numbers like 1800 or 1860. So people have no choice but to look for alternate regular landline numbers on the internet and falls into these traps. Only the banks are to blame for not making it easy for their customers to call them using regular landline numbers which are supported by all mobile networks.
1 week ago
Our banks themselves are creating opportunities for such scams here.

RBI should issue a circular asking our banks to stop using 1800 , 1860 and other unusual telephone numbers as their customer care contact numbers that are not accessible through most mobile networks or are not free to dial in the included free call minutes.

So the customers are forced to search for alternate bank contact numbers on the internet which can be dialed from their mobile phones and fall in the nets of such scams.

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