Railway ticket cancellation, refund rules amended
IANS 15 December 2015
Railway ticket cancellation and refund rules have been amended, parliament was told on Monday.
 
Granting refund of confirmed railway ticket up to four hours before departure, 50 percent cancellation charge for a confirmed ticket submitted between 12 and four hours before departure and 25 percent cancellation charge if submitted between 48 and 12 hours before departure are some of the amended rules since December 12, Minister of State for Railways Manoj Sinha told the Rajya Sabha in a written reply.
 
The minister said refund of fare after deducting clerkage charge for Reservation Against Cancellation (RAC), wait listed ticket and partially confirmed tickets have been introduced if the tickets were submitted for refund up to 30 minutes before the train's scheduled departure.
 
"Rules have been amended to check bogus claims, to facilitate provision of mobile ticketing as well as paperless ticketing, discourage last minute cancellation resulting in seats/berths going vacant etc. The amendment in refund rules became necessary to adapt to changes/developments in the ticketing systems," Sinha said.
 
"No cancellation charge or clerkage charges are levied and full fare is refunded to all passengers holding confirmed, RAC and wait-listed tickets if the journey is not undertaken due to late running of the train by more than three hours of scheduled departure."
 
The minister added that Railways are preparing reservation charts at least four hours in advance to facilitate ticket reservation till 30 minutes before a train departs.
 
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Comments
Mr Jitendra
6 years ago
Confirmed tickets are still being sold by agents and tout by "operating inside the PRS (passenger reservation centre) while customers on window and internet continue to suffer due to no seats, server error, banking gateway error. Emails are not answered and feedback you give to Railways is not taken seriously or is not believed.
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