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Last week, there were two interesting news items about credit cards. One was a bill of $23 quadrillion (1 quadrillion is 1015 or one Padma in the Indian context), sent by Visa to some of its customers in the US. And the second one was about the Mumbai Police arresting a couple for buying goods using fake credit cards. In the first case, customers were wrongly billed by the company; in the...
India loses Rs116.4 billion ($2.46 billion) due to poor customer service every year in revenue due to inability to meet customer expectations," a survey conducted by Greenfield...
For the quarter to end-June, SBI said its net profit rose to Rs23.3 billion from Rs16.4 billion while total revenues, including interest revenues, grew 29.8% to...
