PACL: How to File Refund Claim Application
Moneylife Digital Team 13 February 2019
Market regulator Securities and Exchange Board of India (SEBI) had said the Justice RM Lodha Committee has decided to allow investors to file claims for PACL Ltd. The claim application for refund from PACL can be filed till 30 April 2019.
SEBI has created a separate website for accepting the claim forms from all investors of PACL who are seeking refund of their investment. To file the claim, the investor need to visit and submit her application. For submitting the claim, the investor needs to upload copy of her PAN card, latest passport size photo, copy of cancelled cheque, copy of PACL certificate and receipts, if any.
For investors who have changed their names or nominees of the investor, who is no more or incapacitated, SEBI says it will announce later a separate window for submission of claim applications. Such investors need to regularly check SEBI website or the PACL page on SEBI website  
Here are 32 frequently asked questions (FAQs) on submitting claim for refund from PACL. These FAQs are provided by SEBI.
FAQs to enable PACL investors submit their claims
1.In  cases  where  holder  of  the  certificate  is  deceased,  whether  nominee  or  legal  heir  can apply  for  refund?  What  are  the  documents  required  for  a  nominee  to  apply  for  PACL refund?
The  current process  does  not  envisage  a  claim  application  being  made  by  a  nominee  or  a legal  heir.  Accordingly, only  application  for  self  can  be  made  in  the  current  process.  Any decision, if taken by the Committee, with respect to the receipt of claim applications from nominees or legal heirs, shall be notified in due course.
2.Name on PAN card differs from that provided in the PACL certificate(s). What needs to be done in that case?
You can make a claim application even if the Name on the PAN card differs with the Name appearing  in  the  PACL  certificate(s).  You  have  to  enter  your  Name  as  mentioned  on  the PAN card in the field for PAN Name, the Name as appearing in the PACL certificate in the field for PACL Certificate Name and upload the supporting documents in the field provided.
3.The investment is in the name of minor who does not have a PAN Card. What needs to be done in that case?
The documentary proofs as prescribed have to be submitted with the claim application, for the  said  claim  application  to  be  a  valid  application.  Hence,  you  need  to  apply  for  a  PAN Card  in  the  name  of  the  minor. The  Income  Tax  Department  has  not  mentioned  an  age limit for availing a PAN card, which means that even minors are eligible to apply for it.
4.When will the money be refunded? Will money be refunded with interest?
The decision of refund shall be taken by the Committee after verifying the claims made by the  applicant  investor(s). The  Committee  will  refund  the  amount(s)  invested,  depending upon  the  corpus  available  with  the Committee,  on  the  basis  to  be  decided  by  the Committee. Payment of interest is not envisaged at this stage.
5.How  is  the  claim  amount  that  is  to  be  entered  in  the  claim  application  form  to  be calculated? Can an investor input the maturity amount as the claim amount?
The  claim  amount  is  the  total  amount  that  is  derived  upon  adding  the  amounts  as appearing  in  all  the  outstanding  receipts  of  payment  with  respect  to  a  particular  PACL Registration Number. The claim amount so entered by the investor in the claim applicati on form  is  required  to  be  supported  by  uploading  the  scanned  copy  of  the  corresponding certificate  issued  by  PACL  for  the  said  PACL  Registration number  along  with  the  scanned copy  (ies)  of  the  corresponding  outstanding  receipt  (s)  of  payment.  For  greater  clarity, please  refer  to  the  refund  video.  Further,  the  originals  of  the  scanned  copies  uploaded should be available with the investor. It is further clarified that the maturity amount is not the claim amount.
6.Can  an  investor  who  does  not  possess  any  receipts  or  is  in  possession  of  only  a  few receipts or just the last receipt and/ or does not possess the bond certificate make a claim for refund? In which case, what would be the claim amount?
The Committee has not envisaged any payments against lost or misplaced bond certificate (s) and/ or receipt(s) at this stage.
7.In case original documents (bond certificates and/ or receipts) have been surrendered to PACL  and  investor  has  only  acknowledgement  issued  by  PACL,  can  he/she  apply  for refund?  
Can  such  acknowledgement  slip  be  uploaded  in  lieu  of  PACL  certificate  while applying  for  refund?  If  investor  has  availed  loan  from  PACL  Ltd.  after  submitting  all  the documents to PACL, how to apply for refund in such a scenario?
In  the  current  process  of  receiving  claim  applications,  the  investor  submitting  a  claim application should be in possession of the original bond certificate and original outstanding receipt(s) of payment, and shall upload the scanned copy of the bond certificate along with the  scanned   copies  of  the  outstanding   receipt(s).  
Accordingly,   to   submit   a   claim application,  any  desirous  investor  shall  have  to  upload  the  scanned copies  of  the  above documents  and be  in  possession  of  the  respective  original  documents.  For  greater clarity, please refer to the refundvideo. The Committee has not envisaged any payments against any acknowledgement issued by PACL at this stage.
8.Is there any upper limit on the number of receipts that can be uploaded?
There  is no upper  limit on the  number  of  receipts  that  can be  uploaded. Accordingly,  you may upload as many number of receipts as may be outstanding with respect to a particular PACL Registration number.
9.Is there an option to apply for PACL refund by submitting physical claim application?
The  current  process  of  receiving  claimapplications  is  a  digital  process  considering  the magnitude  and  scale  of  the  process. Accordingly,  no  physical  claim  application  can  be submitted in the current process.
10.Can those Investors who were unable to upload documents and make their claim during the  first  process (outstanding  principal  up  to  Rs.  2500/-)apply  again  in  the  current process?
Yes. If you were unable to make your application in the previous process, you may do so in the  current  process,  provided,  you upload  the  scanned  copy  of  the  bond certificate  along with the scanned copies of the outstanding receipt(s) and are in possession of the original bond certificate and original outstanding receipt(s) of payment.
11.Can an investor from a neighbouring country apply for refund with the other country ID & address proofs in lieu of PAN Card? Also, can an investor submit Aadhaar Card in lieu of PAN card?
No.The documentary  proofs as prescribed  have to be submitted with the claim application, for the said claim application  to be a valid application. Accordingly, no documentary proofs, except the ones prescribed shall be considered.
12.Can  an  investor  upload  scanned  copy  of  the  first  page  of  the  bank  pass  book  instead  of cancelled cheque/ Banker’s certificate?
In case investors do not have a chequebook, they may get a certificate from the bankers in the  format  prescribed.  In  the  alternative,  the  investor  can  upload  that  front  page  of  the bank pass book and the page that contains the Investor’s Name, the Bank Account number and the IFSC Code.
13.What can be done in case of error message, “This PACL number does not exist as per our records.”?
In case you are holding original bond certificate (s) and corresponding original outstanding receipt  (s)  issued  by PACL,  and  while  filing  your  claim  application  you have  received  the aforesaid  message, you  may
email  the  PACL  Registration  number  details  along  with  the scanned copy (ies) of the corresponding aforesaid 
documents at [email protected]
14.Is the refund application website outside of India?
Yes. The  refund  portal  has  now  been  made  accessible  from  outside  of  India  except Pakistan, China and Russia.
15.What  can  be  done  to  update  information  in  the  portal  once  acknowledgement  number has already been generated?
An acknowledgement   number is generated after the final submission of the claim application.Accordingly,no changes can be made after the generation of the acknowledgement number.
16.Which web browser is to be used for this website?
This websiteworks best withthe latest version of GoogleChrome browser.
17.What is the process for registration of my claim?
For  registration, youneed  to  enter your PACL  registration  number  twice,  mobile  number and captcha. On entering the details, an OTP would be sent to the mobile number entered during registration. Once the OTP is successfully entered and if the details submitted are in order, yourregistration  would  be  successful.Upon  successful  registration,  you  may  start the process of submitting your claim application.
18.How do I login to my claim application?
On  successful  registration, youwould  be  guided  to  a  password  creation  screen. Youcan create  a  password  of yourchoice. The  password  should be  between  8-16  characters  and containat  least one  upper case letter  (a-z),  one  numeral  (0-9)  and  one special  character. On  successful  creation  of  password,  subsequent logins  would need  to be  done using your PACL registration number and password.
19.What information do I need to submitin the claim application form?
Youneed to submit yourname as per PACL certificate, the claim amount(in Rs.), name as per PAN, PAN number, your bank account number, bank name and IFSC code.
20.What are the documents that I need to upload?
Youneed  to  upload  copy  of your PAN,  latest  passport  size  photograph,  copy  of  canceled cheque with  your  name  printed or banker’s certificateas  per  the  prescribed  format available  at  on  the  letter  head  of  the  bank,  copy  of  PACL  certificate, and receipts, if any.
21.Can I exit even though I have partially filled up the claim application form?
Yes, you can exit the applicant by clicking on the logout button. The informati on entered by you would be saved when youclick on ‘Save and Next’ option.You can come later and log in to finish your claim application.
22.What is the format of the documents to be uploaded?
The documents can be uploaded in pdf, jpg or jpeg formats.
23.What should be the specifications of the documents being uploaded?
The  documents  uploaded  should  be  on black  and  white scale,  200  dpi  and  vertically aligned.The size of the document should be restricted to 300KB.
24.How do I know if my application is successfully submitted?
After completion of all the required formalities, you may click on the ‘Final Submit’ button, upon  which  a  preview screen  will  appear  for  confirmation  of  the  information  entered  by you  on  the  web  platform. Upon your  confirmation  of  the  information  entered,  the application  would  be  successfully  submitted  and  an  acknowledgement receipt  number (ARN)would  be  generated. This  number  along  with  the  PACL  
registration  number  should be used for all future communication.
25.Can I delete/edit the information I have saved?
Youcan  edit/delete  the  information  multiple  times  till you  submit  your  application  by clicking on the ‘Final Submit’ button. However, once you have clicked on the ‘Final Submit’ button no further changes would be allowed.
26.What if I forgot my password?
Click on ‘Forgot Password’ option on this website. Enter the PACL registration number and click on generate OTP option. Enter the OTP received on your mobile number and click on submit  OTP.  Once  the  correct OTP has  been  submitted, youwould  be  taken to  the ‘Enter password’screen where youcan create a fresh password.
27.What if I do not have a PAN card?
You would need to obtain a PAN card and then submit the application?
28.How do I obtain a PAN card?
To obtain information on how to obtain a PAN card,click on the below link.
29.What if I do not have a bank account where I am the first holder?
You  can  submit  the  bank  account  details  where  you  are  a  joint  holder.  The canceled cheque copy with your name printed or banker’s certificate as per the prescribed format available at on the letter head of the bank also needs to be uploadedalong with the claim application
30.What  if  the  PACL  certificate  holder has  passed  away?
Can  any  nominee  make  the  claim on behalf of such deceased investor?In such  acase,  the  claim  application  can  be  submitted  by  the  Nominee  whose name appears  on  the PACL  certificate. However,date  for  the  submission  of  claim  applications through nominees shall be notifiedin due course.
31.What if my name has changed due to marriage?
The date for the submission of claim applications in  your  new name together with supporting documents shall be notified in due course.
32.In case of queries/complaints, where can I contact?
In case of queries/complaints, please call the helpline number 022 61216966
Here are the FAQs in Hindi...
PACL clarification
3 months ago
hi sir i have get a SMS from Sebi that your Sebi pacl claim application for cert. no. U037186150 was not found incomplete and can be rectified so i asking how can solve this problem
4 months ago
???? ?????? ???? ????? ???? ???? ??? ???? 8521858802 ?? ??? ??, ???? ??????? ???? U096878142/ U096878144 ??
10 months ago
10 months ago
Sir,Please help me,pacl no-U269070851
11 months ago
Mukesh prasad pacl me jama 80000 hai.Nalanda bihar 801307 ,2014 me jama kiya tha abhi tak sebi passa nahi diya hai. ( S100975717) hai.fale no 10660150616 hai my mo no 9725798127 hai.
2 years ago
sunilkumar singh
5 years ago
Sandeep Aiwale
5 years ago
rahul chauhan
5 years ago
Please anyone tell me, i upload all document in color mode. is it ok?
vikash kumar
5 years ago
PACL ka 40 documents mere pass hai
sbhi documents lod karne honge.
5 years ago
how to apply amount refund plz tell me
5 years ago
hoe to apply amount refund
Ramya Sabapathi
5 years ago
Hello sir I have the PACL bond but don't have the receipt of 2 payment and also I lost the sim which I gave for pacl what should I do for this
Chandu Flex
5 years ago
Sir I have Bond. But I have not receipts. What can I do sir
NiKhil HeJerao
5 years ago
Anyone plz tell how to upload documents and which ?
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