Not On The Builder's Terms

DLF refused to wrongfully hand over a flat for six years to a buyer, but the apex consumer court merely ordered it to give possession and not the huge loss of income. Sucheta Dalal recounts the story 

DLF Ltd, the company that is credited with creating Delhi’s swank extension of Gurgaon, was all set to become one of India’s most valuable companies, after a massive Initial Public Offering....

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  • 10-year Harassment For Maruti Customer

    The best of companies like Maruti would drop their pretence about consumer satisfaction and pull out all stops to prevent an adverse legal precedent, warns Sucheta Dalal

    Maruti Udyog is obviously like the little girl in the nursery rhyme -- when it is good, it is very very good and when it is bad, you can only pray that you are not at the receiving end. At least, that is what Susheel Kumar...

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  • Hidden Persuaders

    An alert consumer has to train herself to spot advertisements that make false claims with great pizzazz, or hawk products that are downright harmful, warns Sucheta Dalal

    A week ago, India’s advertising industry celebrated its rich haul of a dozen Lions, the most prestigious international advertising awards that are handed out at Cannes every year. They are a global recognition of India’s vast...

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