NGOs and Consumer Groups Which Help

Even the best companies in the world cannot avoid the occasional snafu in the quality of their products or services. The smart ones ensure that they have an efficient redress mechanism in place to ensure customer satisfaction and continued loyalty. Things get complicated when the customer is rebuffed at this stage. What is the next step? Which is the best forum to ensure quick redress? What will it cost? And is it worth the effort? It is the confusion over these decisions which discourages most consumers from filing complaints. Here are a few committed organisations that would guide and advise you on the most effective redressal mechanism to suit your objective.

Consumer Education and Research Centre ( This is an Ahmedabad-based NGO that has worked on protecting the rights and interests of consumers through redressal, advocacy, research and media exposure for over 28 years. You can register your problems on this website by becoming a member by paying a fee. It has a formidable success record and also helps consumers to file appropriate litigation. Its website posts interesting success stories that encourage consumers to sign up as members. It also publishes a useful magazine called Insight and also has a product-testing laboratory.

Consumer Guidance Society of India ( It was set up in 1966 and has a long record of consumer advocacy, grievance redressal and also offers guidance on filing lawsuits in consumer courts. It publishes a consumer magazine called Keemat. Its website has a forum that offers a step-by-step guide on how to file complaints to make them effective. A ‘Know Your Rights’ section provides different problem scenarios and how to deal with them. People are encouraged to become members to avail of a slew of benefits including access to its library and other data.

Consumer Voice ( Delhi-based Consumer Voice is a consumer advocacy group that also publishes a magazine by the same name as well as an e-newsletter. It informs and educates consumers about their rights and advises on grievance redressal. It has a strong comparative product section and is among the few NGOs that openly offers ‘best buy’ suggestions for a range of products which have been tested and verified. It allows consumers to register their complaints online and also provides a complaint status. It has a discussion forum that is, however, not very active.

The Consumer Coordination Council ( It is a government organisation that was set up with the support of the Ministry of Consumer Affairs and tries to bring together all the consumer organisations. It also has its own complaint registration section but sees its role as being one of information gathering on consumer-related issues, empowering consumer groups and influencing policy.

The International Consumer Rights Protection Council ( This is an NGO that helps consumers file complaints against companies, irrespective of their country of residence. It has a discussion forum that allows people to discuss the quality of products and services of different companies. It also provides an accurate and detailed procedure for filling out consumer complaints and cases against companies. The website funded by the Investor Education and Protection Fund (IEPF) of the Ministry of Corporate Affairs is a registry covering nearly 90,000 entities including companies, intermediaries and individuals who have been indicted for an economic default and/or have been non-compliant of laws/guidelines and/or are no longer in the specified activity. It covers the orders of several regulatory and enforcement agencies as well as stock exchanges. It also has crucial information on name changes by all corporate entities and individuals. This is an interesting review site. It does not help resolve grievances, but because of the high level of activity and reviews posted by consumers and users, it provides an excellent feedback mechanism for anyone who wants to crosscheck information before opting for a wide range of new products or services listed on the site. You can even check movie and music reviews posted by viewers if you are among those who think that most media critics are too critical! – Sucheta Dalal & Yashika Shah

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    Amit Pawar

    8 months ago

    Respected Sir/ Madam
    I am 23 year old youth who has just lost all the money in stock market ,it was a borrowed capital amounting around 9 lacs of rupees .Today I am in no condition to repay them immediately . I can't even talk this with my parents as this is my repeated mistake . I come from a middle class family .I am sorry to ask for help but every little penny of yours can save my life now and I assure you that I will repay every little of yours within 2 years as I will be completing by MBA and getting job this year . Please help me in the name of humanity .Today I am not in position to even pay for my food . It has turnout to be a situation of life and death for me .Please come forward I will surely payback your amount with all my sweat and blood. Even a little help of yours can save my life .please trust me this is no fraud you can even contact me on 8208564764.

    My upi id : [email protected]

    That's the only hope now I could have.
    Thank you.


    1 year ago

    Great Work Money Life please keep it up.

    Dibyajyoti Mandal

    1 year ago

    Dear Money Life,
    I m from BHUBANESWAR. I lost 5lakhs in a fraud outsourcing data entry service Company (Vaishavi associates,Corbital bpo) .They are looting peoples all over the Country.
    They have no geniune datas. No clients. They are the Frauds even I can proof it.
    In a day over crores of businesses they are doing.
    Sir so i want to be good and kind enough to me and take action upon the fraud company.

    Gurpreet Rekhi

    3 years ago

    I want to know to how to proceed with a complaint of fraud/cheating by a Packers and Movers Company who has called me after I called just dial portal. They have packed my material from Ghaziabad and loaded in the trucking June 14, 2017 but has not been delivering as per the schedules time/June 15, 2017. They have threatened me not only to deposit all of the charges but another Rs 14k which was not the part of the deal. They (Owner/Supervisor) have stopped picking up my calls and taken away all of my home goods.
    I have all of the documents including invoice/builty/Packing list where as the number written on it shown switched off as well. I request you please guide me so that I can get all of my home goods and lodge a complaint to get the justice against the fraud/cheating done by them. I've contacted just dial in order to expect any action by the them against wrong doers where as they are getting away by saying that they have already blacklisted this company ( without giving any info/warning mail to be alert from such frauds to their clients).
    Pls look into it and help me get my home goods and justice.

    Regards, Gurpreet Rekhi

    namitabh kothari

    9 years ago

    Dear MoneyLife,

    I am providing legal advice, opinions and support to the poor victims and for Social Causes in Mumbai.

    Can you help me to spread the word so as the NGOs, the poor and needy can get the legal support?

    The issues supported -

    · Women’s Domestic Violence and Criminal Court Matters

    · Public Interests (PILs, Writ Petitions, etc.) - Civil and Criminal

    · Police Atrocities Victims

    · Fraud, Cheating, Cheques & Economic Offences Victims

    · RTI, BMC, SRA, Slum, Land, Revenue & Property Issues

    · Builders, illegal Construction & Encroachment

    · Medical, Public Health and Hospitals Issues

    · Kidney Patients Support

    · Social Causes – Environment, Pollution, Roads, Animals

    · Senior Citizens Help

    · Crime and Corruption (State and Central Govt.)

    · Human Rights Violations & Social Media Advocacy

    The charges - Consulting for NGOs is free except the expenses.

    The address - Kothari Building, Jakeria Road, Malad (W), Mumbai - 400 064.

    Timings - By Prior Appointment only.

    Mobile Number - 9930 992 660

    Namitabh Kothari (Jain)
    9930 992 660

    " The Positive Statement - I M POSSIBLE ! "



    In Reply to namitabh kothari 5 years ago

    Dear All,

    I am looking for a support/Help from your NGO/Institution in order to
    disclose this forgery issue which is being done by al the bike dealers
    with their customer all over Uttar Pradesh

    Anyone who can help me in this issue ,please call me.

    Customers are getting overcharged and not getting bill of that
    overcharged amount. But the differnece in cash receipt amount and
    billed amount itself proof the forgery completely.

    You may check the same kind of issue in your own place, you may check
    the bill and cash receipt difference which must be more than 2000 at
    you own location.

    This issue resolution would help more than laks of people to get
    refund of their excess paid amount along with interest and going
    forward no one customer is getting cheated any more.

    Pratik Jain

    Dear Sir,

    I would like to report the Tax evasion (Service Tax, Income Tax and
    Sales Tax), Forgery, Bribe collection for RTO, activities of M/S NITIN
    AUTO SALES (Tin No. 09300121886 ), Mr. Navneet Bansal who is the owner
    of the M/S NITIN AUTO SALES are doing the illegal activity at their

    1. They are collecting bribe of Rs. 350 on behalf of RTO on each bike.
    2. They are selling bike accessories but did not providing the
    accessories Invoice in order to do the tax evasion.
    3. They are charging in excess on account of accessories and making people fool.

    I have purchase I-smart bike on 7th Sep, from M/S NITIN AUTO SALES
    they quote me 3875 RTO charges, I asked why it is 3875, because 7%
    should be charged as a RTO charges so the charges should be around
    3533, Dealers employee replied that it is a bribe for the RTO which
    you have to pay if you want to purchase a bike else we would not
    deliver you the bike, then I sent a email to Hero motor official . I
    got a call from Abhinav Sharma(Area Sales Manager Hero Moto Corp),
    which I have recorded in which he said yes it is a bribe and you have
    to pay and now it's your choice either you want to escalate this or
    not. We won't stop you. Thereafter I have been forced to pay this
    bribe however I have already told to Abhinav Sharma that I will
    escalate this issue to the concerned authorities. After purchasing the
    bike I tried to file a FIR against this illegal activities and
    mal-practices of the Dealer but still it is in process and I also
    email my concern to the Hero Moto Corp too, there after Mr. Nitin
    called me and asked me to get the refund of Rs 350 but I asked him to
    refund the amount to all the customer from whom you have collected
    this amount, but Dealer denied and then Mr. Navneet Bansal called me
    and accepted that they are taking bribe and offered me refund of Rs

    Dealers and Hero Moto officer all have accepted that they are
    collecting bribe on behalf of RTO and it is recorded in my cell phone,
    Now Hero Motors Area Sales Manager replied me on email that it is a
    service charge which is collected by M/S NITIN AUTO SALES, however he
    himself accepted earlier this that is a bribe. If it is a Service
    charge then why dealers called me for refund and where is the service
    charge invoice. Why it is not given at the time of purchasing.

    After purchasing the bike I have noticed that they have not given me
    the complete bill, so I phoned Mr. Sanjay Lavania (Manager @ M/S NITIN
    AUTO SALES), he told me your bill has been generated but we forget to
    deliver the same to you yesterday now please come and collect the
    same. I have received my accessories bill but when I have checked with
    my friend who have purchased the same bike from M/S NITIN AUTO SALES,
    I found that they have taken cash for accessories but did not provided
    the bill to my friend and charged Rupee 2013.00 in excess from him for
    the same bike with same accessories, thereafter I have check so many
    case and in all the case it was identified that Nitin Auto Sales is
    charging more than 2000 on each bike.

    On 23 Nov'14 I have sent one of my another friend Rajeev Jain who also
    purchased a bike from Nitin Auto sales in order to get the bill ,
    because Rupees 2300 bills was not provided to them, My friend visited
    showroom and asked for the bill, Nitin auto sales employee Ravi kumar
    generated fake bill printout instantly and showed them in order to
    satisfy and later denied from providing the hard copy bill to the
    Rajeev Jain, which itself show they are cheating with them, This
    incident video footage is available with us.

    So It is confirmed that they are not providing bill to the customers
    for accessories in order to manipulate the tax liability or Tax
    evasion and they are collecting bribe of Rs 350 on each bike from last
    decades. If you reconcile their cash receipt with the invoice then all
    thing will be clear itself,

    So I am sharing the bills and cash receipt of my friend Vicky Chelani
    and Rajeev Jain bike too ,which itself proof that they are not
    providing Invoice of bike accessories and doing illegal activities
    like forgery, Tax evasion, Bribe Collection . Hero Moto Corp is well
    aware of all things and they do support their dealers in tax evasion
    activity so I think the same practices must be followed by other Hero
    Dealers too.

    I have been called by few people whom M/S NITIN AUTO SALES approach
    for closing this matter, but such kind of illegal practice should not
    be acceptable at all. So I am requesting you to please take strict
    legal action against the dealer.

    09897220572- Dr. Kaushal ( Navneet Bansal Partner)- Phoned me to close
    this matter
    08400007999- Abhinav Sharma( Area Sales Manager- Hero Moto
    Corp)-Confirmed me that dealers are taking bribe on behalf of RTO .
    09837046631 -Navneet Bansal ( Owner Nitin Hero)
    09837500099- Nitin Bansal (Owner Nitin Bansal)
    08191998501 - Sandeep Lavania (Nitin Hero Manager)

    I request you to file a case against Abhinav Sharma, Navneet Bansal,
    Nitin Bansal, Ravi Kumar, and Sandeep Lavania on account of Forgery,
    Tax Evasion, Bribe Collection, and Trade Mal-Practices .

    I have received a notice from Nitin Auto Sales in which they claim
    that Police investigation has been done and clearance has been given
    to them, and I have threatened them on which I have replied them
    through email. Notice and my reply is also attached for your

    Enclosure :- Bike related document, Notice and Reply, and other email

    Let me know in case of any query.

    Pratik Jain
    Social Activist.
    Ph. 9953110928
    Email id [email protected]


    In Reply to namitabh kothari 6 years ago

    Mr.Kothari is doing great service for which he is to be heartily thanked. In our vast country because of ignorance, fear lot of people face harassment, exploitation. Likes of Mr.Kothari show some hope for helpless. A small help in the form of advice may help people to stand up and cry halt. I am a sr.citizen and living with a situation of exploitation by a powerful group in unregistered CHS. I would like to submit details of my problems if I know the email id. of Mr.Kothari. I am at Gujrat. My email id is [email protected]

    Kulwinder Bhasin

    In Reply to ptikamdas 11 months ago

    Sir my dad has given money to his brother in Chennai for investment in 2010 & know when he asked his amount back he is refusing to give back my dad is paying income tax from 2011to 2018 we have only starting investment proof that he as given its zerox only & bank statement of 2010what should we do i don't know please help us my daddy is above 75y & we cannot go to the court tells what to do thanks

    Kulwinder Bhasin

    In Reply to Kulwinder Bhasin 11 months ago

    My email is [email protected] PH 8087268680 9022405604

    Railway finances worsen, PPP projects put on hold

    New Delhi: Faced with a financial crisis, the Indian Railways has put on hold all public-private partnership (PPP) projects including proposed plants at Kanchrapara in West Bengal and Madhepura and Marhora in Bihar, reports PTI.

    Railways have to commit approximately Rs8,000 crore per annum for these three projects-an EMU/coach factory at Kanchrapara, diesel locomotive factory at Marhora and electric locomotive plant at Madhepura-for assured purchase orders.

    "In the current situation, the railways is finding it difficult to commit for the assured offtakes," sources in the railway ministry said and added that "due to the fund crunch, railways have put a temporary hold on these PPP projects and have set up a committee to examine how funds can be provided to PPP projects and also to its own production units."

    Multinational companies mainly from the USA and Europe are involved in the bidding of these three PPP projects in Kanchrapara, Marhora and Madhepura.

    "The committee comprising six senior railway officials is to examine how assured purchase contracts can be provided because railways also have their own production units. If assured offtakes are entertained then there will be very little funds left for its own units," they said.

    Railways' annual purchase is estimated at Rs15,000 crore to Rs18,000 crore for wagons, coaches and locos.

    "If Rs8000 crore is being kept for the three PPP projects then limited funds will be left for its own production units as well as for purchase of wagons," they said.

    The committee has to examine the contradictory demands on railway funds. The committee has been given 15 days time to suggest ways and means to fund PPP projects as well as its own production units.

    "So till the committee's report, there is a temporary hold on all these three projects," the sources said.

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    Indian market trends

    The Nifty and the Sensex inched up by 1% each over the past fortnight. Gains were prominent in the ML Small-cap and ML Mid-cap Indices which surged 3% each. The ML Large-cap, ML Mega-cap and ML Micro-cap Indices gained 1% each.

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