This mobile app is an alternate way to register consumer-related grievances on the portal https://consumerhelpline.gov.in
. The website was launched by the department of consumer affairs, government of India to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances.
Though all efforts will be made to address grievances registered on the portal, if the grievance is not redressed to full satisfaction, a consumer has the choice to approach the appropriate consumer forum. As per the Consumer Protection Act, 1986, consumers can approach consumer forums at the district, state and national level for dispute resolution.
An aggrieved consumer can register grievance by either calling the toll-free number 1800-11-4000 or 14404 to talk to an agent to register it or register online on the portal or through the mobile app, in which case, the consumer gets an user ID and password to lodge a grievance.
The app also has consumer awareness material, addresses of various consumer forums and other related useful sites.