Mortgage Problems

If banks debit your account for more than what is due to them, lodge a strong protest

Sometimes individual experiences call into question financial procedures that have not been challenged for years, either because customers meekly accept unreasonable lending terms or their complaints are not heard by top policy makers. Last fortnight, I was exposed to one such lacuna that is so unfair to the...

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Making DNC Directories Work

Before fretting about those tele-marketing calls, register in do not call directories. It is easy and effective

Last week several complaints came up in my yahoo consumer group about the sudden increase in pesky marketing calls from Citibank. Group members described the calls as “disgusting” and “intimidating” and exchanged notes on how they can retaliate. Deepak said that the telemarketing...

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When A Bank Gives You The Run Around

How Khushroo Satarawala took on HSBC and got a solution for himself and other bank customers

Two things irritate ordinary bank customers the most. One, marketing calls from banks and credit card companies, especially since they have the knack of catching you when you are travelling. Two, when a bank’s call centre is not smart enough to either resolve your problem or escalate it to a higher...

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