Moneylife Impact: Now, track the status of your passport application on your smartphone!

Moneylife’s consistent campaign since March 2013, has led to a series of customer-friendly initiatives by MEA and TCS; the latest is with mobile technology. The mPassport Seva app provides a wide variety of services such as status tracking, locating a passport office and other general information

No more the arduous trips to your passport office and exasperating interaction with the officials who often make you run round and round. Now, to track your passport application; to find out which is your passport office if you are residing in a small town or overseas; to get the required contact numbers; to find out exactly what are going to be your application fees and; any other general information, all you need is to search it on your smartphone!
 

Termed as the `mPassport Seva’, this new mobile application enables Indian citizens to access passport related information on their smartphones. This service has been executed in public-private-partnership (PPP) mode by the Ministry of External Affairs (MEA) with Tata Consultancy Services (TCS).
 

It may be recalled that since March 2013 Moneylife succeeded in breaking the TCS’s corporate secrecy, when it took up the passport issue at Pune, which was in utter mess. For more than a fortnight, the TCS officials refused to take note of the constant emails being sent to them regarding the breakdown in services. The writer agitated in front of the Pune’s TCS’s Passport Seva Kendra in Mundhwa, after which TCS officials came out in the open, to discuss the problems. Passport applicants were also encouraged to use Right to Information (RTI) to track status of their passport application.
 

Thereafter, it was after Moneylife’s managing editor Sucheta Dalal’s intervention through a meeting she organized at the Moneylife Foundation office in Mumbai. This meeting held sometime in April 2013, broke the ice of corporate secrecy. Tanmoy Chakroborty, head of Global operations at TCS, took the lead in making the Pune passport office citizen-friendly through various facilities including online payment along with the online application form. It is heartening to note that this has now resulted in an extra facility that was not envisioned before – that is, the `mPassport Seva.’ Moneylife heartily thanks the TCS and the passport division of the MEA.
 

See these links for other Moneylife impact stories on passport:

Moneylife Impact: TCS swings into action to ease some difficulties faced by Pune passport applicants

 

Moneylife Impact: Now pay online for your passport; challan option also available

 

Moneylife Impact: Ministry of external affairs begins action on Pune Passport mess

 

Pune Passport Seva Kendra improves process of applications and facilities: A Moneylife Impact

 

Moneylife Impact: Chief Passport Officer increases daily appointments to 1,100 after inspecting Pune’s Passport Seva Kendra

 

An RTI application gives Peyush Rai his passport even before submitting his plea

 

File an RTI application if you do not get your passport in time

 

A press release issued by the Ministry of External Affairs on 5th November, states, “In order to keep pace with the current technology, the Ministry of External Affairs had launched the mPassport Seva mobile app on Android platform, as a pilot, in March 2013. Encouraged by positive public response, the Ministry has now launched this app on Windows and Apple iOS platforms as well.’’
 

To avail the facilities available on your Smartphone, you would have to download it their respective stores:
 

Android-based handsets: www.play.google.com/store/apps/
 

Windows-based mobiles: www.windowsphone.com/en-in/store
 

Apple iPhones: www.apple.com/itunes
 

Following are the facilities offered on your smartphone:
 

  • mPassport Seva, enables Indian Citizens to access passport related information on their smartphones. This application provides a wide variety of services such as status tracking, locating a passport office and other general information
  • The application provides information on various steps involved to obtain a passport related service and related phone numbers in case of queries or concerns
  • The users will be able to search for a Passport Seva Kendra (PSK) or District Passport Cell (DPC) in a district where a passport application can be submitted. This can also be searched based on PIN code. For certain states and districts, the users can search for police stations as well
  • Citizens residing overseas who apply for a passport service in Indian missions/posts abroad can also utilize this facility for searching address and other relevant information
  • The fee calculator feature of the application enables users to find out the applicable fee based on the service and mode of submission
  • Users can track the status of their passport applications by providing file number and date of birth. In case the passport has been dispatched, delivery status can also be tracked
     
  • In the meanwhile, citizens share their happiness on getting their passports with the guidance of Moneylife. An example:

    Dear Vinita
    Happy Diwali and trust you are doing good.

    This is to inform you that I have received my passport today. It was indeed a great commitment by Passport Officer Mrs Rane who had promised me to expedite the case, provided everything being in order. I appreciate her and her office's sense of responsiveness and expediting this so promptly. In the event you get an opportunity, I would request you to extend my thankfullness to them. I will share my entire experience, which is really laudable, of working with Pune Passport Office in some suitable forum for the benefit of common citizens.

    Lastly, my sincere gratitude to you to for listening to my concern, taking it up and guiding me to handle this rightfully to closure. You people are doing a great job to the nation and society.

    Thanks again and with warm Regards,

    Subrata Maity
    Pune


(Vinita Deshmukh is the consulting editor of Moneylife, an RTI activist and convener of the Pune Metro Jagruti Abhiyaan. She is the recipient of prestigious awards like the Statesman Award for Rural Reporting which she won twice in 1998 and 2005 and the Chameli Devi Jain award for outstanding media person for her investigation series on Dow Chemicals. She co-authored the book “To The Last Bullet - The Inspiring Story of A Braveheart - Ashok Kamte” with Vinita Kamte and is the author of “The Mighty Fall”.)

Comments
Yogesh
7 years ago
Hello Sir, I have applied for a passport under tatkal mode. I genuinely need passport in short term. I have submitted my application along with all documents on 21st Jan 2015. Still my passport online status is 'Your passport application is under process at regional passport office'. I was expected that I will get it in 3-4 days. I had received an email from that they have initiated post-verification as Police verification. I asked RPO about exact status of my application then they said please clear your police verification. As I need my passport in short term, it is not affordable for me to spend 3-4 weeks to get police verification report. And passport officer already have raised police verification on post assurance mode. So I don't understand why they are not processing my application first. I will clear police verification as soon as possible.

Please help me...I need passport in short term. I don't want to loose my opportunity...
Sucheta Dalal
7 years ago
Big News: Regional Passport Officers -
Mumbai & Thane, will answer your queries

Painless Passports: No Agents Needed!

Mr Tanmoy Chakrabarty, VP & Head of the Global Govt Industry Group at Tata Consultancy Services, will explain how passport issuance has been transformed, what you can expect in terms of service, speed and efficiency; and the next phase of the automation process which will track Indian workers abroad.

He will also talk about the e-migrate system that has been launched by the Govt to protect the interests of Indians going abroad for work.

Dr Swati Kulkarni, Regional Passport Officer - Mumbai.
IFS and MBBS, she worked as Consul General of India in South Africa before becoming Mumbai's RPO

Mr TD Sharma, Regional Passport Officer - Thane.

Come and have your queries answered on these and many other benefits of the e-migrate process and automation of passports.







December
12
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Session Time:
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Venue:
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Charles Carvalho
8 years ago
Great job Vinita and the moneylife team. My mother has applied for a passport 3 months ago and is yet to receive it. Is there a helpline - by Moneylife or TCS or the passport authorities to follow up on such delayed cases. The passport website shows "sent to regional passport seva kendra". This status exists for the last month or so. My brother applied on the same date as my mother and received his passport in 30 days. Please advise. Thanks and regards
Vinita Deshmukh
Replied to Charles Carvalho comment 8 years ago
Dear Mr Carvalho, pl send me details on [email protected]
TIHARwale
8 years ago
From my own family and friends experience, Passport Seva Kendra (at HERALD HOUSE Delhi, manned by TCS) has indeed proved a boon beyond expectations. entire process was completed within 45 days from the date online time slot was appied, date for physical verifications was alloted 20 days later and passprt was despacted after 21 days and got delived on the 2nd day after issue and despact detailswere informed on mobile by SMS alerts. Police verification took place after receipt of passport. in this regard over email PP office suggested to get police verification completed by informing local police station if the same is not completed by time of delivery . I recieved my passort. Service is indeed improved and a friendly for those who have given all correct data and info. And mind you, it was not a TATKAL but Normal application. welldone ! MEA
MOHAN SIROYA
8 years ago
From my own experience, Passport Seva Kendra ( Mumbai) has indeed proved a boon beyond expectations. I verified in person and put my signatures on 28 th Oct. and Lo & Behold on 1 st Nov. I recieved my renewed passort without even Police verification. Service is indeed miraculous and a boon for those who have given all correct data and info. And mind you, it was not a TATKAL but Normal application. BRAVO ! MEA .
Mahiti Adhikar Manch
8 years ago
In Pune it may be very good, I have very worst experience and still my wife's passport applied on 16-04-2013 sis still pending to be received.Bhaskar Prabhu
MOHAN SIROYA
Replied to Mahiti Adhikar Manch comment 8 years ago
Dear Bhaskar Prabhu
An activist like U should not face such problem. If U provide a few relevant details, perhaps I may help. There must be some reason given when U track status. Otherwise can speak to the helpline of your Passport Seva Kendra in which area your residence falls. Regards
Vinita Deshmukh
Replied to MOHAN SIROYA comment 8 years ago
Like i said, try filing a RTI application
MOHAN SIROYA
Replied to Vinita Deshmukh comment 8 years ago
I think ,U wanted to reply this to Mr. Prabhu. I have had no problem. I asked B Prabhu to send details or find out 'Reason' from helpline.
DEEPAK KHEMANI
8 years ago
Great job Vinita and Moneylife, continue the good work.
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