MahaRERA Shares Helpline Numbers for Homebuyers
Moneylife Digital Team 07 September 2021
The Maharashtra Real Estate Regulatory Authority (MahaRERA) has established citizens call centre or helpdesk to resolve queries of home buyers related to various services. This is fully equipped with toll free number -- 1800 210 3770 and 022 – 69157100, which will be operational from 7am to 11pm - except on government holidays and Sundays.
 
According to the MahaRERA circular issued by its secretary Dr Vasant Prabhu, Section (3) of the RERA Act mandates the authority to operationalise a web based online system for submitting applications for registration of projects. Accordingly, it had digitised all its services including project and agent registration, complaints management, project extensions, and project Corrections etc. Whereas MahaRERA had established an in-house helpdesk to handhold citizens and resolve queries related to various services. However, there was a need to enhance the capacity and systems of the help desk system.
 
In January this year, Moneylife Foundation had conducted a study and submitted a detailed research report on efficacy and implementation of RERA across the States and highlighted the lack of proper online portals and functional phone numbers as one of the problem areas for some of the State RERA authorities. 
 
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