Know your bank as well, says Kishori J Udeshi of BCSBI, in Moneylife Event on International Women's Day

While banks have ‘know your customer’ norms, it is also essential for customers to ‘know your bank’, says the former deputy governor of the RBI.

“I wish people became more aware of their rights in relation to banks. If you are not aware, how can you hope to fight against malpractices? You should be vigilant about every matter relating to your bank. While banks have ‘know your customer’ norms, it is also essential for customers to ‘know your bank’. There are so many cases of banks fleecing customers but no one bothers to take the matter to the concerned authorities,” said Kishori J Udeshi, Chairperson of the Banking Codes and Standards Board of India (BCSBI). She was speaking at a special financial literacy workshop organised by Moneylife Foundation on Monday on International Women’s Day.

Ms Udeshi outlined the procedure for taking up issues with banks and the steps available at the disposal of the customer for escalating the matter with higher authorities like the Banking Ombudsman. “At BCSBI, we look after the systemic issues in the banking industry. These issues do take a long time to resolve, but they do get redressed. We ensure that the concerned bank changes its practices.

Several banks have evolved as a result of our efforts in grievance redressal. Each bank has a grievance redressal policy. In case a customer approaches bank authorities with a complaint, the bank is expected to reply within a month. In case you are unsatisfied with their reply, it is required that the banker give you the option of escalating the matter with the Banking Ombudsman,” she said.

She listened to the grievances experienced by members from the audience and advised them on the correct route to be adopted in such cases and the ways to avoid them.

On International Women’s Day, the Moneylife Foundation was proud to felicitate three women activists who have a made a difference to society, fighting for various causes and standing up for the middle class. Ms Udeshi, the former deputy governor of the Reserve Bank of India, felicitated Ms Indrani Malkani of the Malabar Hill Residents Association, Ms Anandini Thakoor of the Khar Residents Association and Ms Sumaira Abdulali of the Awaaz Foundation.

Civic activist Indrani Malkani is secretary-trustee of the Malabar Hill Residents Association, which has put in place a unique partnership between the residents, traders, hawkers etc for their peaceful co-existence. She is the moving force behind the effort to get school children to travel by buses in order to decongest the city.

Environmentalist and Mumbai’s foremost and veteran anti-noise activist Sumaira Abdulali has braved a physical attack by the sand quarry mafia. These days, she is better known for Awaaz Foundation, which is primarily responsible for the effective implementation of the 10pm deadline on noise and introduction of silence zones.

Civic activist Anandini Thakoor is the managing trustee of Khar Residents Association. She is another brave woman who has faced attacks and gheraos for her campaign against political posters across Mumbai. She is also known for lending ready support to various causes.

The felicitations were followed by a short speech by Ms Anjana Makkar, who advised and urged women to deal effectively with finance matters. She is the Grievance Redressal Officer for Citibank India. She said, “I would urge each woman to be aware of any investments being made in their names. We need to know what is happening around us. It would be wise to understand the documents you are signing and ensuring you have joint ownership of your spouse’s investments. I would also urge women to put away some money for a rainy day.”

The programme was followed by an interactive working session on finance, specifically designed for women, by Moneylife Foundation’s programme coordinator Aparna Ramachandra. The entire event turned out to be an enlightening experience for the women’s audience, which made them realise their inherent ability to be smart with money.

Pictures of the event

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    1 decade ago

    Thank you Money life for highlighting the problems faced by bank customers and giving the right direction to address the issue. It shows Money Life is supporting and empowering the readers

    Samir Pradhan

    1 decade ago

    The whole RBI organisation has gone totally corrupt. Scores of directives to banks are issued every week but no one is bothered to ensure their implementation. Even when specific lapses are pointed out the RBI officials try their utmost to shield the erring banks ! Complaints mailed to top officals are simply deleted without even reading. All RTI activits have to Solidly come together if things are to really change.

    K B Patil

    1 decade ago

    One thing the RBI needs to do on a priority basis is to force all these new hifi private banks to issue printed pass books to their sb account holders. This is the most essentail document particularly for semi literate persons.

    DQE’s growth may bank on its IP content

    DQE has shifted its business model from a largely outsourced model to a co-production model and its future growth may depend on continued rollout of IP content in which the company has little experience

    DQ Entertainment (International) Ltd has shifted from a largely outsourced model to a co-production model with large animation studios. However, DQE has a limited track record of realising revenues from licensing and distribution. The company has limited experience in Intellectual Property (IP) content creation and has forayed into production of its own IP content.

    The company’s major chunk of revenues is derived from the US and Europe which contributed 41.57% and 51.18% revenue for FY08 and FY09 respectively. DQE plc, the promoter group company, has incurred a loss of Rs90.71 crore in FY 2008. Television production contributed nearly 91% of its revenues in FY09. Licensing and distribution activities and motion video and game development contributed 5% and 4% respectively.

    The company’s earnings before interest, tax, depreciation and amortisation (EBITDA) margin has increased to 38.6% in FY09 from 26.6% in FY08.

    DQE, incorporated in 2007, is engaged in production of animation, visual effects, game art and entertainment content for the Indian and global media and entertainment industry. DQE is a producer, co-producer and global distributor of TV series, direct-to-home (DTH) videos and feature films. Besides, the company has forayed into production and distribution of live action television and feature films. DQE Mauritius, incorporated in Mauritius is a wholly-owned subsidiary of DQE plc, an Isle of Man incorporated entity.    

    DQE currently enjoys tax benefits under Section 10A of the Income-Tax Act, 1961. However, the tax benefits under Section 10A under the current provisions will not be available from 1 April 2011. If the company’s proposal to move its production facilities into an SEZ is delayed, its tax expense will increase, thereby reducing its profitability.

    “At the upper band of Rs80, the market capitalisation post-issue for DQE would stand at Rs634 crore, which equates to rich valuations—P/E of 20.3x, P/BV of 1.6x and EV/Sales of 2.6x FY2012E. Moreover, a lack of clarity over its business model and a limited execution record in IP creation makes us wary of DQE's growth rates in the future. Hence, we recommend a ‘Neutral’ view on the issue,” said a research report by Angel Securities.

    According to the prospectus, the proceeds of the issue will be invested in co-production agreements, IP content creation, development of office premises and production facilities, development of infrastructure and additional facilities at the Special Economic Zone (SEZ) Unit, (Kokapet Village, Rangareddy District, Andhra Pradesh) and investment in its subsidiary DQ Entertainment (Ireland) Limited.

    The issue opened on 8 March 2010 and closes on 10 March 2010. The issue size is Rs120 crore-128crore with a price band of RsRs75–80. The promoters’ holding will be diluted from 94% (earlier) to 75% after the issue.

    The company recently raised Rs25.70 crore through a pre-initial public offer placement of 0.38 crore shares of Rs68.10 each to certain select investors including Infrastructure Development Finance Company (IDFC) Investment Advisors Ltd.

    SBI Capital Markets Ltd is the lead book-running manager for the issue. Fitch has assigned a grade of ‘3’ to the IPO, indicating ‘average fundamentals’.

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    RBI appoints Deloitte Haskins to probe BoR's accounts

    The RBI has ordered a special audit of Bank of Rajasthan's accounts, suspecting violation of operational norms by the lender, including transparency in lending

    The Reserve Bank of India (RBI) has ordered a special audit of private sector lender Bank of Rajasthan (BoR)'s accounts, suspecting violation of operational norms by the lender, including transparency in lending, reports PTI. The apex bank has appointed Deloitte Haskins and Sells to conduct the special audit.

    Deloitte is expected to submit the report by the end of this month, which would enable the bank to take corrective measures, primarily the setting up of a credit committee.

    Confirming this, Bank of Rajasthan's managing director and chief executive, G Padmanabhan, said, "We have requested the auditing firm to wind up the process by end-March, based on which we can take steps if it is on financial aspects, prior to finalising our Q4 results."

    Amongst the issues being probed by the audit team include provisioning for non-performing assets and super-annuation benefits, accounting integrity issues and credit dispensation, Mr Padmanabhan told PTI.

    The RBI is apparently not happy with the way BoR offered loans to its corporate clients, which presently forms a significant chunk of the lender's loan-book.

    "The Bank traditionally did not have a credit committee, which might have come up as a concern with the central bank. I was in the process of setting up the committee when this order came," Mr Padmanabhan said.

    The bank aims to set up the credit committee—the body that decides credit dispensation issues in banks—"as early as possible," Mr Padmanabhan said.

    "What is happening is that all other banks have credit committees while we did not have one. These things have to be addressed now," he said.

    Last month, the RBI imposed a fine of Rs25 lakh on BoR, charging it with violation of a host of norms including irregularities in transactions and misrepresentation of documents. The Bank has since paid the penalty.

    Penalising the lender, the RBI said that the Bank had failed to adhere to norms pertaining to anti-money laundering, Know Your Customer (KYC) and irregularities in the conduct of accounts of a corporate group.

    Besides, the apex bank said that BoR has also failed to provide some documents on the grounds that those documents were not available.

    However, the ongoing issue will not affect the long-term business prospects of the Bank and it has duly addressed the concerns amongst its customers following the RBI's action, Mr Padmanabhan said.

    "I don't think that there are any significant issues (with clients). I'm not saying that there are no issues at all. But these can be tackled. Specific instances, which have come to us, are being addressed," Mr Padmanabhan said.

    The Bank started operations in 1943. It has a network of 463 branches across the country and over 20 lakh customers.

    For the quarter ended December 2009, the net profit of the bank declined to Rs44.70 crore as against Rs49.20 crore in the year-ago period while its total revenues dropped to Rs373.70 crore from Rs419.80 crore.

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