Karnataka Banking Ombudsman resolve 3,563 complaints in a year
MDT/PTI 24 August 2012

According to the Banking Ombudsman from Karnataka, number of complaints regarding net banking has considerably come down now as all the banks have tighter fire walls and three levels of safety protocols

Bangalore: Karnataka's banking ombudsman received 3,647 complaints and resolved 3,563 of them between July 2011 and June 2012, reports PTI.

 

"The complaints pertained to net banking frauds, delay in payment of pension, clearance of cheques and issue of credit and debit cards," Karnataka's Banking Ombudsman M Palaniswamy told reporters.

 

Palanisamy said two banks were made to pay up for the net banking frauds commited against their account-holders.

 

"These banks allowed fraudsters, who hacked into bank accounts online, to open bank accounts without verifying their antecedants," Palaniswamy said.

 

He said the number of complaints regarding net banking has considerably come down now as all the banks have tighter fire walls and three levels of safety protocols.

 

He said introduction of Electronic Fund transfer and Real Time Gross settlement software by Reserve Bank of India (RBI) has helped transfer of funds within the country easier, cheaper and faster.

 

Palaniswamy urged bank customers to send their complaints through email- [email protected], if any bank does not redress their grievance within 30 days.

 

There were 732 complaints received against banks for delaying issuance of credit and debit cards to account holders, Palaniswamy said.

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