100bestbuy.com is accused of delivering sub-standard or different products than what were ordered online by customers. Also the online shopping site is allegedly luring gullible customers with its ‘pay & get a chance to win’ contests
Singapore-based (as per info from ScamAdvisor.com) online retail portal 100bestbuy.com often comes out with exciting ‘combo’ offers of branded products at dirt cheap prices. Several customers, wooed by the offer, immediately click the buy button when they see the promised cash back, clubbed together. However, later, in most cases it has turned out that 100bestbuy.com is delivering products completely different from what the customer had ordered. In fact, several customers alleged that they received products that were sub-standard and from unknown brands even after paying for branded products.
They further say that complaints to customer services at 100bestbuy.com do not elicit any response and the online shopkeeper do not refund money easily either. The online shopping portal displays address of Bangalore-based Suksh Technology Pvt Ltd as its official contact address in India. But 100bestbuy.com does not accept any product returns or letters on this address.
Moneylife reader, Subodh Karkera had the first-hand experience with 100bestbuy.com, which he shared with us. He said he ordered ‘Ralph Lauren: red polo t-shirt’ from 100bestbuy.com and paid Rs574 (Rs449 for T-shirt plus Rs125 shipping cost) using his debit card on 3 March 2014. However, there was no delivery of the T-shirt. Even after making enquiries with 100bestbuy.com customer services department, there was no answer. After over 20 days, Karkera received an email providing shipment details for ‘Bad Mushroom: white polo t-shirt’, which he never ordered!
Karkera says he immediately contacted 100bestbuy.com and asked them to cancel his order and stop the dispatch. But all in vein. On 26th March, 100bestbuy.com delivered ‘Bad Mushroom: white polo t-shirt’ to Karkera. He, however refused to accept the delivery and sent a reminder to the online shopping portal.
Importantly, the ‘Bad Mushroom, white polo t-shirt’ that was sent to Karkera was cheaper by Rs31 compared with the Ralph Lauren Red polo t-shirt that he ordered. He says, “These offenders should go behind the bars for taking consumers for a ride.”
But Karkera’s is not the only incident about 100bestbuy.com. Venting his anger on MouthShut.com, one angry customer, Rahul Verma wrote, “I purchased three chinos (coloured pants) combo pack from 100bestbuy. After three months they shipped my order. I was happy that after all I got my order but when I opened, I was shocked that they have sent me torn cloths and it was not my order at all. They had sent me the torn ‘pajamas’ clothes. Please don’t purchase anything from 100bestbuy.com.”
According to ScamAdvisor.com, this online shopping portal has ‘low trust rating and it may not be safe to use’. It says, “100bestbuy.com is Singapore based, but the real location is being hidden”.
It further says, “This website (100bestbuy.com) has been reported as 
being untrustworthy. This website/ business has been given a low reliability rating by other websites. The owner of the website is using a service to hide their identity.”
One should check ‘safety’ and ‘privacy’ features of site before sharing their bank details and purchasing online. Moneylife earlier wrote cover story; Get the best of online shopping for the holiday season to guide customers about dos and don’ts of online shopping.
Un-lucky draw contest from 100bestbuy!
100bestbuy.com also offers ‘Pay & get a chance to win’- lucky draw contests, which require customers to pay certain amount to enter into contest and they also promised cash back if they don’t win contest. Few days later they often contact customers and ask customers to buy some of the ‘combo’ pack products and pay. Many customers complained that they never received their money back as promised!
100bestbuy.com offered branded and high valued products like iPhone 4S at just Rs333 through their ‘contest’. By paying Rs333 and providing login details, customers can participate in the contest and if they don’t win the contest than they will get their ‘money back’ so people often fall into prey to get valued products at low price. The contest also gets expired within few hours so, people often pay for it online and enter in the contest only to find that it is over. However, despite this 100bestbuy.com continues to promote the offer.
As you see above image, it mention special price as Rs333 (save Rs44,167) and exactly below that in Best Deal it asks to pay Rs444 for a chance to win Apple Iphone 4s worth Rs44500 with promise to refund 100% of money!
The ‘terms & conditions’ on 100bestbuy explain that, “10 lucky winners will be chosen through a lucky draw conducted by 100bestbuy and informed by email. All participants will get 100% cash-back, in terms of credit points (for e.g.: if you buy any deal or contest worth Rs100 you will be getting 100 credits points in your 100bestbuy account by which you can buy any products on 100bestbuy) Cash back will be done only in terms of credits points. The contest coupon is valid for 90 days only.”
One such victim, Shailendra Srivastava said, “I had participated in the contest for Apple iPad and paid Rs199 from my credit card. One day their executive called me and confirmed that I am the contest winner and they are sending my wining product for which I have to pay Rs397 as courier charges. After paying the courier charges I had opened the parcel and surprised by seeing that they had sent the ‘Kuber’ statue, which was not having the worth of more than Rs50. I returned the product and asked my amount back but they refused. They even said no to give me the credit points. To utilize my credit points, I again placed an order for two leather belts and paid Rs87 more for courier, which was of bad quality, hence I returned product. They are not returning my money and forcing me to again purchase some products from them. Kindly help me to get my money back as this company is totally fraud and they are openly cheating the innocent people.”
One customer reviewed its customer service and said, “I am one of the victim. This is the worst or pathetic customer service one can expect after making the payment (hard earned money) they may not understand this as it easy earned money for them. This business and the web link should disappear very soon, ban this site. Poor quality, simply worst costumer service they should take some cue from some govt customer services which are far better, No value for money!”
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its a fraud company..
they cheated me and i lost Rs.1000...
i have returned the product to refund but they didnt...
its a fraud company..
they cheated me and i lost Rs.1000...
i have returned the product to refund but they didnt...
From: "Sunil Kumar"
To: [email protected]
Cc: [email protected];
Sent: Sat, 28 Feb 2015 14:44:44 +0530
Subject: Refund of Rs 2787, Ref # 33207877
Dear Sir
Ref # 33207877
Further to trailing mail , it is to inform you that I got a call from you
(mob no 8088762058) asking for debit card details to transfer the refund amount of rs. 2787/-.I sent details trough mail. Again today I got call to confirm my Debit card details and Balance amount in my account (rs 500/-).Now I checked my account then it is showing debit of rs.449/- in two transactions for e commerce(DETAILS ATTACHED).
Please refund back total amount of rs. 2787/- plus rs. 449/-
--
Sunil Kumar
Trichy
From: SUNIL KUMAR
Sent: 24 February 2015 15:03
To: '100bestbuy Service'; '[email protected]'
Subject: FW: Order not despatched- Reminder-III
Dear Sir
Ref # 33207877, payment made on 18.12.2014, order confirmation mail
received on 18.12.2014 (trailing mail), but order not despatched till
date. Copy of bank statement and order Invoice attached for reference
(sent through mail many times). Every time I contact over phone, new date
of despatch is being assured but Product Not despatched till date.
Now status is showing as Order Refund, credit points used for Order
returned back but amount of Rs.2787/- paid through Net Banking not
credited back to my Bank till date.
Also, even I am having 10149 credit points, I am not able to use even
rs100/-.
So all my money paid and credited back as credit point on 100best account
is unusable.
Therefore I request you to return back into my Bank account the amount of
Rs2787/- paid through net banking for above mentioned order.
Please do the needful to return back rs2787/- to my Bank account or
Despatch above mentioned order immediately.
Thanks & regards
SUNIL KUMAR
So I confirmed the purchase by calling a mobile no. which he had told to call. And then I got call from one of the executive who called me and asking confirmation for shirts by asking my shirt size. I told her that I had confirmed order for shoe not for the shirts. Then she asked my shoe size and confirmed the order.
They had not told, what is the shoe make? or brand name? or color? or anything details about the product? I just confirmed the order in the sense of, I can replace or refund in future as per that executives call.
In a next 2 days I received the order and I paid Rs. 899 through COD method. When I open box, I really got shocked, he said just shoe but he sent a boots shoe which is not on my taste and preference. And I had checked the same product their website on 12th January 2015, that product costs only Rs.629. So I called the customer care executive on that day for this issue, told MRP of the product is Rs.899, but today offer price is Rs.629.
So I put a mail to 13th January 2015 by mentioning refund request. There is no response for my mail. So I contacted them through their customer care support number. They told that they will refund the amount only when they receive the product back.
During Govt holidays 14th, 15th and 16th January I cannot able to send courier through India post, so I check with private courier, they told it cost Rs.360 for shipping that product. So before sending courier I asked them confirm, that they will refund the courier charges too? through mail. But there is no reply for my mail. So again I tried to call them many time to getting confirmation from them. They agrees on phone call, but they had not send reply for my mail. I clearly mentioned them on a call to send the mail with written confirmation for future reference. But there is no reply mail from them.
On 17th January 2015, I sent the courier to them through India Post. And sent mail to them to for start processin the refund request, but there is no response from them. I called many times to their customer care number, but no one had replied me properly. And there is no response from them. So I put a mail to all their means such as [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]. But there is no response from anyone.
Till 21st January there is no response from the 100bestbuy.com, even if I call also there is no proper response. I have waited for 10 to 15 minutes for each and every unresponsive calls. And spent more than Rs.150 for phone calls itself.
On 22nd January 2015 morning, I had called the customer support again for refund process. A executive attended the call, her name is Ragini Sharma, she told that, they didn’t receive any mail from my side to their [email protected]. But I told her that I send mail to info id also on all my mail. So I send all the mail again to [email protected] after the call, and told her to process the refund. And after I send a mail, I called the customer support again for getting confirmation for my mail, but a guy attend the call, his name is Rakesh Singh, He told that all his higher authorities are not on office now at around 11:20am, so he told that he will call me back in few hours with the higher authority for refund process.
But till 23rd Morning I had not received any call from them, so again on 23rd morning I had called them and waited on call for 10 to 15 minutes to get the customer care executive. A guy had attended the call and he told he will refund the amount within a hour as credit points. I asked him thrice, that I can use that credit amount to purchase any product from the website for that amount without restriction on using the credit point amount of Rs. 1100. But they had refunded only Rs.1000 as credit points. Even I asked the executive Ragini Sharma also this question for using the credit points amount. She also confirmed I can use fully to purchase a product without any restrictions.
I already read about their credit point’s usage policy before, that the reason I asked them many time for confirmation using that amount credit points.
Yesterday(29th January 2015) I tried purchase a product from their website, but all the product are out of stock they have only few countable products for sales on their website. So I had selected one product to place the order with the credit point amount of Rs.1000 but its not usable. When I placing order a girl called me to confirm the order, at that I told all this thing and I am trying to buy it with credit points, but I cannot able to buy. She simply says you cannot able to use to credit points fully to purchase a single product or discounted product. But this credit point is not the point which I get as bonus or complimentary for using it partially for many product. This is the digital cash which I paid for them. But she had not listen anything and cutted the call without listening my queries.
After that, I called their customer support number again twice on yesterday evening 5.30pm. My call was on waiting list for 15 minutes twice but no one attended the call and call dropped. So 30 minutes of phone call charges gone without speaking anything.
And On 2nd February, the product which I couriered them back through india post had returned back to me by mentioning there is no such address on Delhi.
On 11th Febraury one of the legal person from 100bestbuy called me and told that they will permission of utilizing the whole credit point to purchase any product with the conditions of that the credit points cannot be used on discounted or offer products.
So i checked their website again for utilising the credit points, i cannot able to use it again, because 90% of products listed on their website are Out of stock. Only 10% of products are in stock, and that 10% products are on discount and offer prices.
So i dont want to waste my time and energy on aruguing with them. I want my Total money of Rs.1079 for product and courier charge back. Kindly help me get back my money from them.
On 9th January 2015 at 12:02 pm I received a call from 100bestbuy.com(+91 8039235800), on the call that executive had told that I had been selected for the monthly prize drawn of Sony z3 mobile. Out of 200 contestants only 20 will get selected prize drawn and I am one among them. For participating on the prize drawn I need to product for cost worth Rs.899, they told that they will sending the shoe which cost Rs.899, We will also provide 50% cash back for this product with Rs.100 discount coupon. He told that I will get these 50% cash back, discount coupon and lucky drawn entry with this Shoe. He had mentioned clearly that if I don’t like the shoe, I can exchange it or get refund. And also he mentioned that if I had selected on lucky drawn that Rs.899 also will be refunded to me.
So I confirmed the purchase by calling a mobile no. which he had told to call. And then I got call from one of the executive who called me and asking confirmation for shirts by asking my shirt size. I told her that I had confirmed order for shoe not for the shirts. Then she asked my shoe size and confirmed the order.
They had not told, what is the shoe make? or brand name? or color? or anything details about the product? I just confirmed the order in the sense of, I can replace or refund in future as per that executives call.
In a next 2 days I received the order and I paid Rs. 899 through COD method. When I open box, I really got shocked, he said just shoe but he sent a boots shoe which is not on my taste and preference. And I had checked the same product their website on 12th January 2015, that product costs only Rs.629. So I called the customer care executive on that day for this issue, told MRP of the product is Rs.899, but today offer price is Rs.629.
So I put a mail to 13th January 2015 by mentioning refund request. There is no response for my mail. So I contacted them through their customer care support number. They told that they will refund the amount only when they receive the product back.
During Govt holidays 14th, 15th and 16th January I cannot able to send courier through India post, so I check with private courier, they told it cost Rs.360 for shipping that product. So before sending courier I asked them confirm, that they will refund the courier charges too? through mail. But there is no reply for my mail. So again I tried to call them many time to getting confirmation from them. They agrees on phone call, but they had not send reply for my mail. I clearly mentioned them on a call to send the mail with written confirmation for future reference. But there is no reply mail from them.
On 17th January 2015, I sent the courier to them through India Post. And sent mail to them to for start processin the refund request, but there is no response from them. I called many times to their customer care number, but no one had replied me properly. And there is no response from them. So I put a mail to all their means such as [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]. But there is no response from anyone.
Till 21st January there is no response from the 100bestbuy.com, even if I call also there is no proper response. I have waited for 10 to 15 minutes for each and every unresponsive calls. And spent more than Rs.150 for phone calls itself.
On 22nd January 2015 morning, I had called the customer support again for refund process. A executive attended the call, her name is Ragini Sharma, she told that, they didn’t receive any mail from my side to their [email protected]. But I told her that I send mail to info id also on all my mail. So I send all the mail again to [email protected] after the call, and told her to process the refund. And after I send a mail, I called the customer support again for getting confirmation for my mail, but a guy attend the call, his name is Rakesh Singh, He told that all his higher authorities are not on office now at around 11:20am, so he told that he will call me back in few hours with the higher authority for refund process.
But till 23rd Morning I had not received any call from them, so again on 23rd morning I had called them and waited on call for 10 to 15 minutes to get the customer care executive. A guy had attended the call and he told he will refund the amount within a hour as credit points. I asked him thrice, that I can use that credit amount to purchase any product from the website for that amount without restriction on using the credit point amount of Rs. 1100. But they had refunded only Rs.1000 as credit points. Even I asked the executive Ragini Sharma also this question for using the credit points amount. She also confirmed I can use fully to purchase a product without any restrictions.
I already read about their credit point’s usage policy before, that the reason I asked them many time for confirmation using that amount credit points.
Yesterday(29th January 2015) I tried purchase a product from their website, but all the product are out of stock they have only few countable products for sales on their website. So I had selected one product to place the order with the credit point amount of Rs.1000 but its not usable. When I placing order a girl called me to confirm the order, at that I told all this thing and I am trying to buy it with credit points, but I cannot able to buy. She simply says you cannot able to use to credit points fully to purchase a single product or discounted product. But this credit point is not the point which I get as bonus or complimentary for using it partially for many product. This is the digital cash which I paid for them. But she had not listen anything and cutted the call without listening my queries.
After that, I called their customer support number again twice on yesterday evening 5.30pm. My call was on waiting list for 15 minutes twice but no one attended the call and call dropped. So 30 minutes of phone call charges gone without speaking anything.
And On 2nd February, the product which I couriered them back through india post had returned back to me by mentioning there is no such address on Delhi.
On 11th Febraury one of the legal person from 100bestbuy called me and told that they will permission of utilizing the whole credit point to purchase any product with the conditions of that the credit points cannot be used on discounted or offer products.
So i checked their website again for utilising the credit points, i cannot able to use it again, because 90% of products listed on their website are Out of stock. Only 10% of products are in stock, and that 10% products are on discount and offer prices.
So i dont want to waste my time and energy on aruguing with them. I want my Total money of Rs.1079 for product and courier charge back. Kindly help me get back my money from them.