India Post needs to reorganize its services first; banking can happen later!

India Post needs to overhaul its services and become more efficient than private couriers. When it reaches such a stage, private banks will then approach the government to seek permission to open branches attached to India Post offices

 
The deadline for submitting applications to the Reserve Bank of India (RBI) for new a commercial banking license is fast approaching and the names of prospective applicants are not yet known.
 
In the recent past, media reports and articles indicate that large business and corporate bodies have shown definite interest, some of which are already associated with financing companies, but actual applicants’ names may be announced by RBI after the closing date.  It may be recalled that the Parliamentary Standing Committee has not favoured issuance of licenses to new entities, particularly those associated with big business houses, as it feels that this may lead to corrupt practices.  This aspect was covered by Moneylife recently (http://www.moneylife.in/article/new-banking-licences-clear-the-dead-wood-first/29133.html).
 
Amongst the contenders, India Post has shown keen interest but its enthusiasm has met with a negative response from the ministry of finance, which has pointed  out that India Post has no actual credit handling experience that is so relevant to operate a successful bank.
 
One may surmise the reason for the ministry of finance’s reaction in this fashion. India Post has suffered a loss of Rs6,346 crore in 2011-12 and it may have increased further for the year ending March 2013.  Details will be probably known by September this year.
 
Due credit must be given to India Post, the world's largest postal service, covering the whole country reasonably well at throw away prices!  However, the major problem actually refers to its inefficient, non-imaginative and inefficient administration which has hardly any motivation to perform well.
 
In effect, it is not profit-oriented.  The postal employee, who gets the benefit of being a government servant, has practically trouble free life long service with increments and periodic promotions.  S/he has no need to do customer service gimmicks and is not answerable for their poor service in terms of ‘lost’ or ‘delayed’ mail or service.
 
In fact, simply because of this inefficient outlook and lack of incentives to perform, competition from private courier services has grown into very large enterprises.
Though introduction of “speed post” and now sort of courier service to specific destinations at low prices have been found useful, customers still tend to depend upon their regular private couriers, almost at double the cost.  Speed and confirmed delivery are essence of contracts for business that private courier companies can and do guarantee, which India Post is unable to match in practice.
 
Most post offices are sitting on government premium property sites.  The postal rates are perhaps the lowest in the world and at this income they will not be able to reach profit making stage, unless these are revised upwards.
 
Philately, for example, is big business, and stamp collecting, including issue of First Day Covers (FDCs)—a popular growing hobby which starts at childhood (for most)—helps to broaden general knowledge and becomes a money spinner, in which one lands up on an antique or misprint of a stamp.  But visit any post office to buy a commemorative stamp, you will be directed to go and get them in the GPO! Why can't the post office, however small it may be, sell these stamps and FDCs?
 
Likewise, India Post also offers foreign exchange but try to buy them without a hassle!
 
Under the circumstances, India Post needs to overhaul its services, revise postal rates upwards to meet the growing cost; introduce adequate rewards and incentives to its large employee force and become as efficient as a private courier service, if not better them in some ways.
 
When it reaches such a stage, private banks will then approach the government to seek permission to open branches attached to India Post offices, as such a move may serve the ultimate purpose of making banking easy to the rural folks!
 
(AK Ramdas has worked with the Engineering Export Promotion Council of the ministry of commerce and was associated with various committees of the Council. His international career took him to places like Beirut, Kuwait and Dubai at a time when these were small trading outposts; and later to the US.)
 
Comments
arun adalja
1 decade ago
do we require more banks?we have enough banks and if you want more branches can open at any place. more banks more scam.
Jingo
1 decade ago
Well.. R u sure they would be able to improve their services.. Isn't it the same problem with entities which are run by ministries.. Look at Air India, Indian Railways, India Post, BSNL, MTNL... Its the same bloodbath everywhere.. And it is for the simple fact that taxpayer money can be used as an unlimited source.. Of course most of the expenditure is towards salaries which are for inefficient, slothful people.. Who have no motivation as you say to improve customer service.. But a significant part of the money is also to be swindled away using corrupt means.. Look at the bansal - singla controversy.. Dd anyone think that for one position on the railway board someone would be ready to pay 10 crores!! Just imagine how much money he would be recovering from that post.. And do you think the likes of bansal or singla or manjunath would not claim any more money later... The would have all been rolling in croresand crores of cash..

Noone is talking about the process of recruitment.. Everyone knows bansal made a mistake,, and they want to bury him as soon as possible and ge someone else to do the AUCTION... Yes.. Thats what it is.. Auction of jobs.. To corrupt, by the corrupt, for the corrupt.. Hail the great Indian democracy..
arun adalja
1 decade ago
first do your service efficiently and do not run for so many things.couriers are doing best services and so post office lost the business.in foreign countries postal dept is doing excellent business and with efficient and speedy way.even tvs and glass bottles are handled by postal dept with gurentee of no damage.
nagesh kini
1 decade ago
With the Internet letter writing is a gone art. Phones have rendered telegraphs out of fashion. Couriers and DHL rendered postal services redundant. Today's kids don't know what stamps or first day covers are!
The India Post at present is sitting on very valuable real estate in the heart of the city and in remote nooks and corners of India. It has an army of employees.
P&T has been in the business of deposit and to an extent postal insurance for long. Thankfully scam-free so far.
India Post should be allowed banking licence limited to deposits and possibly loans there against. No lending whatsoever.
Any way they are in it at present and they do have an outreach, infrastructure and experienced manpower.
anantha ramdas
1 decade ago
Thank you Mr Warrier and Mr Dhoka for your observations. As you have experienced, the postal service needs professional assistance and help in reorganizing itself into an important element of our society.

Regretably, they do not have the knowledge, trained manpower (or womanpower) to convert a section of their operation to function as a bank, though, they do take or delivery moneyorders and the like.

Sadly, we must accept and admit that private enterprise is more dynamic to meet the growing needs than any government setup.

In the long run, 10/15 years from now, I anticipate that except for printing stamps, rest of the operations will be done by private bodies, who will provide an efficient system at less cost than it is today.
M G WARRIER
Replied to anantha ramdas comment 1 decade ago
I am tempted to agree with the following observation:
“In the long run, 10/15 years from now, I anticipate that except for printing stamps, rest of the operations will be done by private bodies, who will provide an efficient system at less cost than it is today.”
But, for a different reason. The mass massacre of public sector organisations that is going on today, will lead to this position.
M G WARRIER
1 decade ago
When the idea of new bank licenses was first floated in 2010, I had commented in a finance newspaper that, financial sector reforms should get attention simultaneously, or after quickly issuing VIP licenses (these words were not used). Now an impression is being given to aspirants including India Posts that it is a ‘now or never’ stance from the authorities on the issue of new banks. Like any other business, starting banks also should be an ongoing process depending on need and policy considerations for the smooth functioning of the financial system. GOI and RBI should view the issue seriously and give a clear idea about the ‘banking policy’ including structural issues and expectations from existing and new banks. India Posts has a history of ‘customer satisfaction’ within the constraints and a hurried conversion of a portion of the business it is doing into ‘commercial bank’ before doing necessary groundwork will be suicidal.
Vaibhav Dhoka
1 decade ago
Postal banking is in mess.I had a postal savings account in Pune which was closed .In June 2011 balance read as 776 two years Sb account interest was to be credited.When I went to close account on 4th April I was shocked to note my balance reduced to Rs 557.On account closure my passbooks(3) were taken back and I was paid Rs 579 after 15 days.I am yet to hear anything from Post Master General in this matter.
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