India loses Rs116.4 billion a year on poor customer service: study
Business in India lose up to Rs116.4 billion in revenue every year due to poor service as customers abandon transactions or end relationships when companies do not meet their expectations, a survey says.

India loses Rs116.4 billion ($2.46 billion) due to poor customer service every year in revenue due to inability to meet customer expectations," a survey conducted by Greenfield...

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