The income-tax (I-T) department has released answers and clarifications for top ten frequently asked questions (FAQs) from taxpayers while filing their I-T returns (ITRs). These FAQs provide resolutions to issues faced by taxpayers such as self-assessment tax not shown in pre-filled details, validating bank account and selection of bank for refund, issues faced while claiming exemptions, among others.
Here are the top-10 FAQs and resolution provided by the I-T department...
Question 1: Self-assessment tax paid but not reflecting in prefilled details.
Alternatively, in such cases where taxpayer has already filled in additional details over and above the pre-filled details, such payment details can be entered manually after clicking on ‘add details’ link for advance tax and self-assessment tax payment details under schedule 'taxes paid'.
Question 2: How to pre-validate the bank account and select a bank for refund?
Resolution: Taxpayer needs to add a bank account in which refund is required as per below steps:
Go to Profile>> My Bank Account>> Add Bank Account>> Provide correct bank details & validate.
The request will be sent to respective bank or NPCI (National Payments Corporation of India) for validation. Once validation is successful, taxpayer can nominate the bank account for refund.
Note: While filing ITR, if user has a bank account with ‘Validation in progress’ status, same can be nominated for refund and ITR can be filed without waiting for confirmation. However, the refund,if any, will be credited only after validation is done by the bank.
(To know more refer to: My Bank Account User Manual | Income Tax Department)
Question 3: While trying to file the ITR-7 claiming exemption under below sub-sections, I am not able to find the relevant dropdown in ITR 7 utility. What should I do in this regard?
Section 10(20); Section 10(23AA); Section 10(23AAB); Section 10(23BB); Section 10(23BBA); Section 10(23BBC); Section 10(23BBE); Section 10(23BBG); Section 10(23BBH); Section 10(23C)(i); Section 10(23C)(ii); Section 10(23C)(iii); Section 10(23C)(iiia); Section 10(23C)(iiiaa); Section 10(23C)(iiiaaa); Section 10(23C)(iiiaaaa); Section 10(25)(i); Section 10(25)(ii); Section 10(25)(iii); Section 10(25)(iv); Section 10(25)(v); Section 10(25A); Section 10(26AAB); Section 10(26B); Section 10(26BB); Section 10(26BBB); Section 10(44)
Resolution: The persons claiming exemptions in any of the above-mentioned sub-sections are not required to file ITR-7, They may use other ITR type as appropriate to file the return.
Question 4: How to e-verify through net banking?
Resolution: To e-verify through net banking, user needs to login to e-filing account through net banking account, below are the steps:
• Click on 'Net Banking' link under 'Other ways to access your account' on 'Login' page.
• Select the bank and login to net banking website using your net banking credentials.
• Locate the Income-tax e-filing tab at the bank website.
(Note: This differs from bank to bank.)
• Click on 'Login to Income Tax e-filing' link at the bank website.
• You will be redirected straight to the e-filing dashboard.
• Click on 'e-verify return' link under e-file> Income-tax returns.
• Click on 'e-verify' button against the return to be e-verified.
• You will be navigated to 'success' page and return will be successfully verified.
(To know more refer to: How to e-Verify User Manual | Income Tax Department)
Question 5: Difference between income as shown in AIS (annual information statement)and 26AS?
Resolution: Income reflected in (annual information statement) and 26AS are based on information received from different sources and tax compliance made by different stakeholders. These are made available to the taxpayer for reference purpose. Taxpayer should check his book of records and provide information in the return as per the information available with him.
If there is variation between the TDS (tax deducted at source)/TCS (tax collected at source) or tax payments as provided in Form26AS and the TDS/TCS or tax payments provided in AIS, the taxpayer may rely on the TDS/tax payment information provided in 26AS for the purpose of filing of tax return and for computing pre-paid Taxes.
Question 6: How to register for legal heir/documents required?
Resolution: Steps to register as legal heir:
Log in to the e-Filing Portal >> Authorized Partners >> Register as Representative Assessee>> Let's get Started>>Create New Request >>Choose the Category of assessee ‘Deceased (Legal heir)’ >>enter the required details >>Upload mandatory attachments and click Continue.
Document to be uploaded:
• Copy of PAN of the deceased;
• Copy of legal heir proof as per the norms (any of below).
− The legal heir certificate issued by a court of law.
− The legal heir certificate issued by the local revenue authorities.
− The surviving family members certificate issued by the local revenue authorities.
− The registered will.
− The family pension certificate issued by the state/Central government
− Letter issued by the banking or financial institution in their letter head with seal and signature mentioning the particulars of nominee or joint account holder to the account of the deceased at the time of the demise.
• Copy of death certificate issued by municipal authority or corporation or registrar of deaths;
• Copy of order passed in the name of the deceased, if applicable;
• Copy of letter of indemnity (optional).
“In case document is any Vernacular language please provide Hindi / English translation of the document duly notarized, along with copy of the original document”
Question 7: How to reset password without e-filing/Aadhar OTP?
Resolution: To reset password without e-filing OTP (if registered mobile has changed)/Aadhaar OTP (if mobile is not linked to Aadhaar or if Aadhaar is not linked to PAN), user can reset password using a valid DSC (digital Signature certificate) or can login in directly through Internet Banking into E-filing account. The DSC should be linked to the PAN of the taxpayer and user can reset password even if DSC is not registered on the portal.
(To know more refer to: Reset Your Password User Manual | Income Tax Department)
In case all these options do not work or are not available, taxpayer can send request to [email protected]
by attaching and sharing following details with the request email:
• Scanned copy of PAN of the taxpayer; and
• Scanned PDF copy of the identity proof (such as passport /voter identity card/driving licence /Aadhaar card / bank passbook with photo); and
• Scanned PDF copy of address proof (such as passport /voter identity card/driving licence /Aadhaar card / bank passbook with photo); and
• Letter in writing, requesting to reset the password by giving valid reasons.
Note1: Kindly attach the documents in ZIP (.zip) format only, otherwise your request will not be processed.
Note2: All the documents to be self-attested by the user.
Note3: The request for password reset must originate from the email id of the PAN-holder as registered in the e-filing profile or from the existing mail of the taxpayer.
Note4: A minimum of one working day may be required for processing such requests.
Once the documents are validated, the reset password link will be shared through email ID from which request has been received.
Question 8: How to claim some deductions like 80TTA when Tab is not visible?
Resolution: In ITR 1 & 4, Deduction u/s 80TTA or other deductions can be entered in total deductions tab (click view all deductions) and in other ITRs deductions can be entered in Schedule VI-A under Part-B, Part-C & Part CA and D.
Question 9: How to file return through offline utility?
Resolution: Complete details are provided in user manual to help taxpayers in filing the income-tax returns through offline utility.
Refer following link for detailed instructions:
Offline Utility for ITRs User Manual | Income Tax Department
Question 10: How to opt/Change tax regimes?
Response: In case, taxpayer is filing ITR-3 or ITR-4
(i) Taxpayer had already opted for new tax regime last year by filing Form 10-IE or while filing ITR as applicable for A.Y. 2021-22 and wishes to continue the same for A.Y. 2022-23 also. In such case, taxpayer is NOT required to file 10-IE Form again this year. Taxpayer can mention last year filed Form 10-IE Ack. No. and Date of filing for filing return in A.Y. 2022-23
(ii) If taxpayer is ‘opting In’ 115BAC tax regime for the first time in A.Y. 2022-23, then Taxpayer having business income is required to file Form 10-IE and Ack. No. and date of filing needs to be mentioned by selecting ‘opting in now’ option in ITR-3/4.
Changing tax regime:
In case Taxpayer had already opted New Tax Regime last year and filed Form 10-IE for A.Y. 2021-22 and Taxpayer wishes to opt out from the new tax regime for A.Y. 2022-23, he is required to file Form 10-IE this year for opting out of the New Regime and mention the filed Form 10-IE Ack. No. and Date of filing in ITR-3/4.
(Please note, in case taxpayer is filing return in ITR-1 and 2 then filing of Form 10-IE is not required for claiming 115BAC. Taxpayer can select the applicable option within the ITR and file within due date.)
Note: Please verify and update your profile details, specifically address, PIN code, country, e-mail ID, mobile (applicable to all users). Please ensure that your principal contact details are updated in the profile, and he is authorised for e-verification (applicable to non-individual taxpayers).