How to use your subsidized LPG cylinders wisely?
Moneylife Digital Team 03 October 2012

This article tells you about how to keep track of your ‘rightful’ six subsidized LPG cylinders, unless you want pay more every time


Here are details about the capping of subsidized cylinders scheme for LPG (liquefied petroleum gas) announced by the Government of India on 13 September 2012. You will be surprised to know that almost 50% of the LPG consumers in the country use six cylinders or less during one full year. Therefore, effectively this percentage of customers will not be affected at all. I request each one of you to note the following:
 

  • •  The number of subsidized domestic LPG cylinders available for the balance period of the current year (i.e. 14 September 2012 to 31 March 2013) would be limited to first three cylinders for each consumer irrespective of the number of cylinders consumed up to 13 September 2012.
     
  • •  Thereafter, every year, first six cylinders will be supplied at the subsidized rate and beyond the first six cylinders they will be supplied at non-subsidized or market rate.
     
  • •  In order to ensure that you receive all the six subsidized LPG cylinders in a year, you are required to possess the Domestic Gas Consumer Card (DGCC) booklet with a serial number and consumer number entered by the distributor. DGCC book is also commonly referred to as “Blue Book” and is issued at the time of enrolling a consumer.
     

If you have lost /misplaced the DGCC booklet or do not have the DGCC booklet or have a DGCC booklet without a serial number/consumer number, you must get in touch with your distributor and obtain a new booklet, duly stamped and signed by the distributor, after paying applicable charges or get the serial number stamped and signed by the distributor in the old DGCC booklet. The serial number of the DGCC book must be entered by the distributor in his system.
 

To ensure that all cylinders are delivered to the genuine customer, the following process has been devised:
 

The cash memo and the acknowledgement generated by the system for each cylinder will indicate the number of subsidized cylinder being delivered against entitlement i.e. 1/3, 2/3 or 3/3 as well as the Serial number of DGCC booklet.
 

Consumers on their part must do the following at each cylinder delivery:
 

•         Produce the DGCC booklet to the delivery boy while receiving the refill cylinder.
 

•         Check that the serial number of the DGCC matches with that printed on the cash memo.
 

•         Sign on the DGCC booklet as well as copy of the cash memo as acknowledgement of receipt of the refill cylinder and handover the same to the delivery man.
 

•         Ensure that the delivery details are recorded in the book and signed by the deliveryman.

 

Every consumer must keep the cash memo and DGCC book carefully as in case of any dispute with regard to receipt of subsidized cylinders, the cash memo and the DGCC book will be the reference points for resolution of the case. In the absence of the DGCC booklet, the distributor’s record would be considered as final.
 

All consumers are requested to get their mobile number recorded with the distributor so that confirmation of delivery of the refill cylinder can be sent through SMS by the respective oil companies to their consumers as and when electronic confirmation system is rolled out.
 

Consumers are also advised to check their booking and delivery details on the Transparency Portal of oil companies (www.petroleum.nic.in, www.hindustanpetroleum.com/www.indane.co.in/www.ebharatgas.com) and in case of any discrepancy in delivery of cylinders, immediately log complaint in the Transparency Portal.

Comments
Rashi
9 years ago
Dear Team Moneylife,

Thank you for an informative article on LPG subsidised cylinders. I stumbled upon your website after hoping to find some solution to the gross misuse of subsidised cylinders by a distributor in West Delhi.

My mother booked a gas cylinder on 11.01.2013 and has not received it till today. After following up with the gas agency we were told to wait for another 2-3 days. Not wanting to accept this delay we decided to file a complaint at Indian Oil's transparency portal. Upon further research we also found out that our gas distributor is systematically misusing our subsidised cylinders. Since my mother lives alone her LPG consumption is quite low. The last booking made by her was in March 2012. However, we found out that all 3 subsidised cylinders allotted from 14th September until 31st March 2013 have already been used up. On top of it, her customer account shows that another 3 non-subsidised cylinders have been issued under her name. It goes without saying that another 5 cylinders were issued under her name from the period between March till September 2012. Ultimately, as per their records my mother has been booking a cylinder after every 21 days religiously!!!!

We tried to call the toll free number but it does not connect. Lodging a complaint on the transparency portal did not help either as it showed an error that "your complaint cannot be registered in the Master database"(!).

I am shocked at such a blatant misuse of these subsidies. Basically, these distributors, their assitants and their delivery boys are minting money without any fear and that too at the cost of an unsuspecting consumer.

Is there any way out?

Thanks!
Abhay verma
10 years ago
Two weeks ago, I booked a gas cylinder refill at one of the Bharat Gas Agency, telephonic. After following process on IVR they sound that Refill has been booked successfully & would be delivered in Next 48 hours. But after waiting for 60Hrs the refill was not delivered. When I made a call at customer care they told me that refill has been delivered yesterday. But I got the refill after 2 hrs of making them call. But the cylinder was leaking & due to this my family has to face lots of troubles. I had made complaint to them and they took that refill back but still I am waiting for my ordered refill. I had made call to the Bharat Gas agency at 1800222725 so many times regarding the matter but still there is no result. So I decided to file my complaint at http://www.consumercourt.in/lpg-cylinder.... But still they have also not replied me regarding this.
Parag Mehta
10 years ago
If the blue book is lost, what is the process to be followed?
Kamlesh
10 years ago
In my case, i have ordered 3 cylinders till date in current Fiscal year but the transparency portal shows 7 cylinders

Either there is an issue with the information or there is a fraud going on.
I have raised a query through feedback section on the portal.
What else can i do to stop this?
Tejas Patel
Replied to Kamlesh comment 9 years ago
Hi,

Same for me, I have booked 5 cylinders till today, but in portal it shows me 7 cylinders and they have charged me without subsidised that is 950 Rs.
Vaidya Dattatraya Vasudeo
Replied to Kamlesh comment 10 years ago
Which is this portal. I too will prefer to check that. Thanks.
Sachin M Regundwar
10 years ago
Why this period for remaining cylinders is starting from 14th Sept?? As per calculations, it should start from 1st of October. I have officially lodged a complaint against this on the toll free no provided by the Ministry, but no reply came till now. Moneylife, pls help me to fight against this injustice..
Vaidya Dattatraya Vasudeo
10 years ago
We have one cylinder from HP and one from Bharat Gas. How do we proceed.

Thanks in advance.
MDT
Replied to Vaidya Dattatraya Vasudeo comment 10 years ago
Thanks for your comment.
As per the rules and regulations, you need to surrender one of your connections. However, you can ask for second cylinder facility from the service provider that you watn to retain. You would have to pay charges as applicable, though. In case you continue to keep both cylinders, then both HP and Bharat Gas may blacklist you.
Vaidya Dattatraya Vasudeo
Replied to MDT comment 10 years ago
Is it mandatory to get such connection cancelled. Are we liable for this, even if we have not misused it. i.e. never bought more than 6 cylinders in any year. we are an old couple, one cylinder lasts us more than 3 months, plus we are buying induction cooktop. As on as I know, there are many people who have such connections, and no body seems to be aware. Is there any way by which we can request the Government to issue appropriate notifications to the consumers. Or are there already such notifications which I can see at any link.So that we can guide all our acquaintances. Thanks in advance.
MDT
Replied to Vaidya Dattatraya Vasudeo comment 10 years ago
Thanks for your comment.
Unfortunately, there is no alternative. You will have to surrender one of your connections. (It may be misused by others, since your usage is limited) Kindly read http://www.moneylife.in/article/surrende... for more info
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