How To Protect Customers of Banking and NBFCs with New Structure
In a news report, the governor of Reserve Bank of India (RBI) has hinted at a future with a heterogenous structure of commercial banks with differing scale and geographical presence marking the categories. 
In some sense, what he has alluded to is the present format of bigger-sized universal banks (scheduled banks), cooperative and regional banks, small finance, and payment banks and fintech companies that do all of banking except handling money. There appears to be no new input in the purported statement of the governor.
However, it is very opportune to envision a new architecture for the banking and non-banking finance companies (NBFCs) as, in some sense, the world has been stood on its head by the pandemic and all economies around the world have been ravaged. 
Besides the present crisis, India has also to contend with the legacy issues of serious accumulation of bad debts in the banking system and a clear lack of accountability among lenders and regulator leading to this monumental crisis. 
So, it is not only stocktaking time but also salient to revisit past notions and hard held views and visualise the evolving needs locally and globally to ensure that our policies promote the right design to serve the interests of all stakeholders. 
The customers have grievously suffered in the cases of Punjab and Maharashtra Cooperative (PMC) Bank, Yes Bank, Lakshmi Vilas Bank (LVB) and Guru Raghavendra Bank, just to give more recent examples. 
Dewan Housing Finance Ltd (DHFL), Reliance Capital and Infrastructure Leasing and Finance Limited (IL&FS) caused immense losses to commercial lenders and high net worth investors alike. These cases have been engaging the regulator less as there was no hue and cry of the common man’s money being lost. 
Together, these cases account for a substantial sum of wealth erosion and siphoning out by promoters. There appear more cases on the anvil based on recent news of forensic audits happening in others.
The two missing components in the existing system is that conventional capital adequacy norms do not adequately protect the interest of the savers and lack of long-term funds to address funding of infrastructure and long gestation projects. 
In other words, the mismatch in the tenure and risk profile of funds borrowed and funds lent by the banks has greatly contributed to the situation of near insolvency in some cases. The lack of timely oversight and intervention by the regulator making it much worse.
The pillars of the new design shall be that common man’s money is cent percent secure and that banks are prohibited from lending it for any end-use that has both tenure mismatch and risk incompatibility. 
If this constraint is accepted as sane, then the first layer of banks shall be the ones that essentially source small savings and deploy it in ultra-safe avenues only and act as true facilitators of funds movement and keeping it safe as long as it is required with no uncertainty on repayment and a legitimate return benchmarked to gilts. 
The maximum regulations and supervision time shall be on this type of banks as this acts as the custodian of the public savings of aam aadmi and aurat.
The second missing piece in the present system is the source for long-term funds. The government has initiated the process of setting up the development finance institution (DFI) in the recent budget. 
While the government may be the first mover, there is ample space to put more players in this category. This should be least regulated as the players on both lending and borrowing side would be well-equipped institutions and high net worth investors (HNIs). 
The parties should be left to manage their own destinies and practically this should be laissez-faire, a French term that translates to ‘leave alone’, with only normal laws of the country governing them. 
All corporates keen to enter banking should be cajoled to start here and cut their teeth in this model! 
No licensing procedure should apply and only a filing of intimation of intent to do business should be required. But these would be banks offering full banking services to their clients and not the conventional DFIs which, typically, do not do banking.
Between the two extremes shall be placed the rest of the players who shall be regulated based on size parameters and kept out of dabbling with small savings to the maximum extent possible. 
The distinction between banks and NBFCs shall be maintained to the extent that those seeking higher flexibility and lower regulations shall be allowed to choose the NBFC route with no access to common man's money. 
Those that seek the brand of a bank shall have it with a greater regulatory rigour. Such players may be allowed to access public funds but at a substantially high minimum threshold to avoid the typical common man from getting lured to park his/her funds and later stand on the streets shedding tears about the money lost! 
More than anything else, the committee, which has purportedly been constituted to issue licences to new banks should first be asked to deliberate on the new design for financial services in the country and also pinpoint the reasons for supervisory failure of the RBI in the last few years.  
These are views of a common man, who is no expert on banking! 
But those endowed with better knowledge and understanding of the sector should bombard RBI with suggestions that would make loss of public money a thing of the past.
(The author is a CA and CS and retired as a partner at EY, Chennai heading tax and regulatory advice.) 
1 year ago
Deposit seeking NBFCs should be subject to the regulatory capital restrictions to protect the interests of the depositors. The other categories should be relieved of the economic capital of the same size.
1 year ago
Well done Moneylife 👏👏👏 . Klndly continue the transparent, honest and detailed analysis of personal finance issues - and share your findings & assessment with your readers, Thanks
1 year ago
The primary reason for the failure of banks and NBFCs is the abysmal failure of the regulators who have failed to discharge their responsibilities.
Replied to bkochar1506 comment 1 year ago
Precisely true, Our regulators are parking spaces artificially made without real need for bureaucrats beyond retirement age. What is needed is a way to protect customers from regulators as anyone who has made a complaint to the banking ombudsman or to any regulator to protect a consumer would know.
1 year ago
Perhaps the best way to protect customers of the BFSI sector is to not have an RBI - Redundant Bureaucrats of India that micromanages indeed Picomanages to the extent of specifying OTP processes and other banking/Infotech processes but misses the giant frauds that lead to the collapse of banks. Consumer protection is not in RBI's DNA - after all, ex-PM Indira Gandhi primarily used it for the purpose of private bank nationalisation not to help us.
Replied to vikram.chin comment 1 year ago
I wonder if this is how some of our institutions / regulator work ? :
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