Hidden Persuaders

An alert consumer has to train herself to spot advertisements that make false claims with great pizzazz, or hawk products that are downright harmful, warns Sucheta Dalal

A week ago, India’s advertising industry celebrated its rich haul of a dozen Lions, the most prestigious international advertising awards that are handed out at Cannes every year. They are a global recognition of India’s vast...

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Slow Mail, Slow Justice

Ram Gupta’s speed post arrived late and the postal employees demanded bribes to hand over the post. He filed a case and a consumer court awarded him compensation. But the postal authorities fought for the corrupt employees and the apex consumer court cut down Gupta’s compensation! Sucheta Dalal reports

Ram Avatar Gupta of Fatepuri ought to have been a happy man on 1 June 2006. He had won a...

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Dropped Calls

Telecom companies attract the highest customer complaints, says a consumer group study

It also says that most customers were very upset about the poor quality of services offered and misrepresentation and improper billing practices of telecom companies. Improper pricing, faulty instruments and poor access to the network are other issues. Among the practices of telecom companies, one that...

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