Harassed by VodafoneIdea customer care, received threat call, alleges Sanjeev Sanyal, PEA in FinMin
IANS 08 September 2021
The Principal Economic Adviser to the Finance Ministry, Sanjeev Sanyal, on Tuesday took to Twitter to say that he has been receiving harassing calls from the Vodafone Idea customer care service to pay his dues after porting his number to some other operator, although all dues have already been cleared.
"Two months, shifted from ViCustomerCare to another provider. Have paid all outstandings but am hounded daily for random new charges. This is harassment & I intent to take this up with TRAI and Telecom Ministry. Is this common? Is it only with Voda-Idea or a general problem," he asked in a tweet.
He further said that he received "very rude and almost threatening call" from a particular number during the day to pay Vi or face dire consequences.
"I am obviously not bothered, but I can imagine it would be intimidating for an average citizen," Sanyal said.
He noted that Vi's demands are not even consistent.
"Depending on their mood, they ask for Rs 938 to Rs 146. I have messages for both. There is either an obvious breakdown of internal systems, or this is a scam," he said.
In another tweet, he said that the Vi senior management has informed him that the matter will be resolved.
"However, it is not about my personal problem. Will get to the bottom of this and resolve it for everyone," he said.
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10 months ago
VI has Talibani or Pathani/talibani approch it seems they employ bouncers at their stores ill behaved, talk in dismissive and arrogant manner .. customer care is in fact dog may care ..
10 months ago
Good to know he is harrassed. The taste of the medicine common men faces daily.

The moment you say of portability they add new charges.

Voda is a goonda

Actually reliance decreased the prices with no customer service and competition brought Voda to reliance's low standard
10 months ago
It is really interesting. in my case I should get 500 rupees refund from Vodafone and when I visited the store they keep telling me cock and bull stories that my check is returned and will send a new one shortly.
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