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On buy-outs: According to newspapers, Securities and Exchange Board of India (SEBI) appears to...
Even the best companies in the world cannot avoid the occasional snafu in the quality of their products or services. The smart ones ensure that they have an efficient redress mechanism in place to ensure customer satisfaction and continued loyalty. Things get complicated when the customer is rebuffed at this stage. What is the next step? Which is the best forum to ensure quick redress? What...