In the race to innovate, India’s reputation for hospitality may give us a head start, says Shreedhar Kanetkar

David Craig from Tucson, Arizona, is 23 years old. Until recently, when he accepted an offer from Infosys Technologies to spend six months’ training at its Mysore campus, he had never left home. When his training is complete, he will return to Arizona, to the Infosys development...